Click Here for help exporting to CSV
Check box to remove columns
| Academic Year | Division | Unit/Office | Strategic Priority | Core Objective | Campus Center(s) Affected | Goal # | Goal Name | Goal Statement | Goal Status | November Progress | November Progress-Uploaded Files | February Progress | February Progress-Uploaded Files | June Progress | June Progress-Uploaded Files | Annual Summary Statement | Funding/Resources | Additional Comments | Additional Uploaded Files | User |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022/2023 | Academic Affairs | Accelerated College Enrollment Programs | SP 2 – Teaching and Learning | 2.1 – Develop an inclusive teaching and learning-centered environment that fosters student success and attainment of Institutional Learning Outcomes., 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence., 2.3 – Continue meaningful, cyclical assessment of courses and programs to ensure relevance, quality, and compliance. | ACE-2022-23-POA 1 | Develop formal procedures for monitoring and evaluating quality of Advanced Studies course sections. | By 6/30/2023 as a result of working with area directors, deans and faculty 100% of academic areas will develop and follow a formal procedure for monitoring and evaluating the quality of all Advanced Studies sections as documented by written procedures and agreements between ACE and academic deans including tracking data of individual Advanced Studies sections. | In Progress – Behind Schedule | November 2022: | February 2023: | June 2023: Ultimately, we all wish progress on this goal was faster. However, staffing levels and workload on the ACE staff and college faculty this year have proven to be difficult to overcome. Despite being behind schedule, we continue to make progress. Moving forward, we plan to discuss course assessment professional development. | Edward Levinstein | ||||||||
| 2022/2023 | Academic Affairs | Campus Centers Arcade, Dansville, Lima, Medina, Warsaw | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness. | Arcade, Dansville, Lima, Medina, Warsaw | Campus Centers-2022/2023-Goal #1 | Improve visibility of the campus centers | By 8/31/2023, as a result of the attendance at local community meetings and increased advertising promotions, a minimum of 6 such instances will take place throughout the year, as documented by attendance records and reports. | Completed | November 2022 | February 2023 | June 2023 | Amy Churchfield | |||||||
| 2022/2023 | Academic Affairs | Campus Centers | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | Campus Centers-2022/2023-Goal #2 | System to help students achieve educational goals | By 8/31/2023, as a result of developing a new internal tracking system, the Orleans County Campus Center staff will be able to record frequency and details of meetings with students, and set and plan for student educational goals as documented by records and reports. | Completed | November 2022 | February 2023 | June 2023 | Amy Churchfield | ||||||||
| 2022/2023 | Academic Affairs | Campus Centers Dansville, Lima | SP 5 – Campus and Community Engagement | 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region. | Dansville, Lima | Campus Centers-2022/2023-Goal #3 | Increase campus facility use | By 8/31/2023, as a result of additional community/college collaboration, the Livingston County Campus Center staff will increase their campus facilities usage by 3%, as documented by attendance records and reports. | Completed | November 2022 | February 2023 | June 2023 | Amy Churchfield | |||||||
| 2022/2023 | Academic Affairs | Campus Centers Arcade, Warsaw | SP 1 – Student Support and Success | 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | Arcade, Warsaw | Campus Centers-2022/2023-Goal #4 | College to Career Training | By 8/31/2023, as a result of the attendance at professional development opportunities, the Wyoming County Campus Center staff will participate in a minimum of 3 activities with a special emphasis on college to career training, as documented by attendance records and reports. | Postponed/Waiting on Others | November 2022 | February 2023 | June 2023 | Amy Churchfield | |||||||
| 2022/2023 | Academic Affairs | Human Communications and Behavior | SP 2 – Teaching and Learning | 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. | HCB-2022-2023-POA Goal #1 | Online Acting Offering | By May, 2023, as a result of collaboration between the Director of Fine and Performing Arts, the Dean of HCB, the Theatre Arts faculty, and the online learning office staff, an online acting class will be developed and added to the Fall, 2023 schedule. | Postponed/Waiting on Others | NOVEMBER, 2022 – Director of Fine and Performing Arts, Maryanne Arena has discussed some of the logistics of creating this offering with me, but the primary focus for our division this Fall has been to make the necessary curriculum changes to align our offerings with the new SUNY and local General Education requirements. Now that the majority of changes have been submitted for final approval to our Academic Senate, I will encourage Director Arena to initiate conversations with the Online Learn Office staff to start Brightspace course development. | FEBRUARY, 2023 – Director Arena will be on sabbatical leave during the 2023-2024 academic year and will likely pursue this goal the following academic year. | JUNE, 2023 – As noted in the February update, Director Arena will be on sabbatical leave during the 2023-2024 academic year and will likely pursue this goal upon her return in the 2024-2025 academic year. | Timothy Tomczak | ||||||||
| 2022/2023 | Academic Affairs | Human Communications and Behavior | SP 5 – Campus and Community Engagement | 5.4 – Enrich the local workforce by increasing collaboration with key employment sectors and offering programs to address gaps in the employment skills throughout the community. | HCB-2022-2023-POA Goal #2 | Theatre Arts Microcredential | By May 2023, as a result of collaboration between Institutional Research, the Director of Fine and Performing Arts, the Theatre Arts faculty, and regional and state entities, a report on the feasibility of a Theatre Arts microcredential will be shared with the Dean of Human Communications and Behavior. | In Progress – On Schedule | NOVEMBER, 2022 – Director of Fine and Performing Arts, Maryanne Arena, reports that in these initial phases, she has worked with IR to see if there are any existing Theatre Arts microcredentials offered by any other SUNY schools and there are not. | FEBRUARY, 2023 – Director Arena and staff member Brodie McPherson are still in the process of having informal discussions with regional high school teachers in charge of school productions regarding their interest in a microcredential to help them with stage management, directing, and other aspects of managing a production. Some teachers have expressed an interest, but there may not be enough interest to warrant a credit-bearing microcredential at this point. Director Arena may consider working with the BEST center to develop some non-credit offerings. | JUNE, 2023 – Over the next month, prior to her sabbatical leave effective August 16, Director Arena hopes to put together a curriculum proposal to create a 9-credit microcredential consisting of three existing Theatre Arts courses. Theatre Technician, Brodie McPherson and I will take the proposal through the formal approval process during the 2023-2024 academic year. | Timothy Tomczak | ||||||||
| 2022/2023 | Academic Affairs | Human Communications and Behavior | SP 5 – Campus and Community Engagement | 5.4 – Enrich the local workforce by increasing collaboration with key employment sectors and offering programs to address gaps in the employment skills throughout the community. | HCB-2022-2023-POA Goal #3 | Emergency Dispatch Microcredential | By September 2023, as a result of collaboration between the Director of Human Service Careers and Education, the Dean of HCB, the Criminal Justice faculty, and the county’s Director of Emergency Communications, an Emergency Dispatch microcredential will be developed and added to our offerings. | In Progress – Behind Schedule | NOVEMBER, 2022 – Initial progress on achieving this goal was positive until the county’s Director of Emergency Communications unexpected resigned (see Director of emergency communications resigns _ The Batavian.pdf). I asked CRJ faculty member, Karen Wicka to follow up with the Sherriff’s department on this parting of ways to see if it might affect progress towards this goal and all indications were that he could continue working with us on this project (see Email RE Steve Sharpe.pdf). | https://gccplanning.com/frm_file/aWQ6MTk1M3xmaWxlbmFtZTpFbWFpbC1SRS1TdGV2ZS1TaGFycGUucGRm, https://gccplanning.com/frm_file/aWQ6MTk1NHxmaWxlbmFtZTpEaXJlY3Rvci1vZi1lbWVyZ2VuY3ktY29tbXVuaWNhdGlvbnMtcmVzaWducy1fLVRoZS1CYXRhdmlhbi5wZGY= | FEBRUARY, 2023 – Prof. Karen Wicka reports that she is in contact with the Directors of Emergency Communications for Genesee, Wyoming, and Orleans counties and is in the process of connecting with the Director for Livingston county. We will be inviting the four of them to tour the CRJ Tech Room this Spring. At the meeting, they will be able to see the 911 simulator in the room and discuss any curriculum requirements with us. Prof. Wicka reports that they are very eager to get some programming going due to the shortage of trained dispatchers in the area (see https://www.thebatavian.com/joanne-beck/dispatchers-wanted-seeking-a-few-unsung-heroes-for-duty/626194). | JUNE, 2023-In May, Prof. Bushen facilitated a tour of our CRJ space for the Directors of Emergency Communications for Genesee, Wyoming, Orleans, and Livingston counties. The Director for Orleans county will be reviewing the Association of Public Safety Communications Official (APCO) standards for dispatcher training over the summer and will plan on working with our CRJ faculty to develop non-credit offerings to bundle with our existing credit course, CRJ 123:Introduction to Emergency Telecommunications during the Fall semester. | Timothy Tomczak | |||||||
| 2022/2023 | Academic Affairs | Human Communications and Behavior | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | HCB-2022-2023-POA Goal #4 | HUS Curriculum Changes–CASAC | By December 2023, as a result of collaboration between the Director of Human Service Careers and Education, the Dean of HCB, the Human Services faculty, the curriculum for the HUS programs and the Alcohol and Substance abuse program will be updated so that both align with the new CASAC coursework as evidenced by Academic Senate approval. | Completed | NOVEMBER, 2022 – At the November 22, 2022 Academic Senate meeting, several individual HUS course revision proposals were submitted to support this goal and the proposals were approved (e.g., see 3143_NC_HUS208_GroupLead.pdf). | https://gccplanning.com/frm_file/aWQ6MTk0NXxmaWxlbmFtZTozMTg3X1BSXzI2MF9BbGNvaG9sU3Vic3RhbmNlQWJ1c2UucGRm, https://gccplanning.com/frm_file/aWQ6MTk0NnxmaWxlbmFtZTozMTQzX05DX0hVUzIwOF9Hcm91cExlYWQucGRm | FEBRUARY, 2023 – The curriculum revisions for the HUS and the Alcohol and Substance Abuse programs were presented at the December Teaching Area Meeting. The were approved at the December 6th Curriculum Committee meeting (see “DEC22Minutes.pdf”) and subsequently approved at Academic Senate meeting on December 20th. The program revisions were substantial enough that the changes had to be presented to the Board of Trustees at their January meeting and they have since been submitted to SUNY for approval (see “Email-HUS Alcohol and Substance Abuse program revisions submissions to SUNY”). | https://gccplanning.com/frm_file/aWQ6MTk2N3xmaWxlbmFtZTpERUMyMk1pbnV0ZXMucGRm, https://gccplanning.com/frm_file/aWQ6MTk2OHxmaWxlbmFtZTpFbWFpbC1IVVMtQWxjb2hvbC1hbmQtU3Vic3RhbmNlLUFidXNlLXByb2dyYW0tcmV2aXNpb25zLXN1Ym1pc3Npb25zLXRvLVNVTlkucGRm | JUNE, 2023-The final Alcohol and Substance Abuse program changes were approved by SUNY (see “E-mail-SUNY-approval.pdf”) and also approved by the State Education Department (see “E-mail-SUNY-approval.pdf”). | https://gccplanning.com/frm_file/aWQ6MjAxMXxmaWxlbmFtZTpFLW1haWwtU0VELWFwcHJvdmFsLnBkZg==, https://gccplanning.com/frm_file/aWQ6MjAxMnxmaWxlbmFtZTpFLW1haWwtU1VOWS1hcHByb3ZhbC5wZGY= | During the 2022-2023 academic year, the Director of Human Service Careers and Education, the Dean of Human Communications and Behavior, and the Human Services faculty, successfully updated the the curriculum for the HUS programs and the Alcohol and Substance abuse program so that they now align with the new Certified Alcohol and Substance Abuse Counselor (CASAC) guidelines provided by the Office of Addiction Services and Support (OASAS). A few more OASAS approvals are required, but when everything is in place on OASAS’s end, students completing our Alcohol and Substance Abuse program will qualify for a CASAC-T (temporary) certification-a recognized professional certification in the field that is an important stepping stone to a permanent CASAC. | Timothy Tomczak | ||||
| 2022/2023 | Academic Affairs | Human Communications and Behavior | SP 1 – Student Support and Success | 1.3 – Support academic progress of students needing developmental support. | HCB-2022-2023-POA Goal #5 | Co-requisite Reading Offering | By May, 2023, as a result of collaboration between the Director of English and Communication Skills, the Dean of HCB, our Reading faculty member, and other HCB faculty, at least one section of a co-requisite reading class will be added to the Fall, 2023 schedule. | In Progress – Behind Schedule | NOVEMBER, 2022 – There have been some initial discussions between faculty members Julie Jackson-Coe (our full-time reading instructor) and Kate Klaiber, and Director of English and Communication Skills, JoNelle Toriseva, but the primary focus for our division this Fall has been to make the necessary curriculum changes to align our offerings with the new SUNY and local General Education requirements. Now that the majority of changes have been submitted for final approval to our Academic Senate, the above parties can devote some attention to the goal or reimagining a co-requisite reading offering. | FEBRUARY, 2023 – Progress towards this POA goal is temporarily on hold. Reading instructor Julie Jackson-Coe is still adjusting to resuming a full-time workload after returning from medical leave last year. She has also needed to develop a new course prep. Director Toriseva will re-engage in discussions on this goal with all relevant parties after Spring Break. | JUNE, 2023-Although we were unable to get an IRW course on the schedule for Fall, 2023, significant progress has been made in revising the initial proposal and, pending Senate approval, a topics version of a corequisite IRW course will be ready to be added to the Spring, 2024 schedule (see “IRW Update memo.pdf” and “notes from today_s excellent meeting_.pdf”). The work of the parties involved represents a significant rethinking of the the original proposal to one that mirrors our current ALP English offering. | https://gccplanning.com/frm_file/aWQ6MjAyMHxmaWxlbmFtZTpJUlctVXBkYXRlLW1lbW8ucGRm, https://gccplanning.com/frm_file/aWQ6MjAyMXxmaWxlbmFtZTpub3Rlcy1mcm9tLXRvZGF5X3MtZXhjZWxsZW50LW1lZXRpbmcucGRm | Timothy Tomczak | |||||||
| 2022/2023 | Academic Affairs | Human Communications and Behavior | SP 2 – Teaching and Learning | 2.1 – Develop an inclusive teaching and learning-centered environment that fosters student success and attainment of Institutional Learning Outcomes. | HCB-2022-2023-POA Goal #6 | Expansion of Correctional Facility Offerings in GLOW | By January, 2023, as a result of collaboration between the Rochester Education Justice Initiative (REJI), the Dean of HCB, and the correctional facility staff, at least one section of a GCC rostered class will be offered at the Wyoming Correctional Facility. | In Progress – Behind Schedule | NOVEMBER, 2022 – The REJI staff visited the facility on September, 28 in order to tour the classroom spaces and continue discussions with the facility staff about offering courses three in the Spring of 2023 (see Email regarding visit to WCF.pdf). Final plans are being discussed via email (see Email regarding classes at WCF.pdf) and it is expected that at least one class will be offered at the facility in the Spring. | https://gccplanning.com/frm_file/aWQ6MTk1MHxmaWxlbmFtZTpFbWFpbC1yZWdhcmRpbmctY2xhc3Nlcy1hdC1XQ0YucGRm, https://gccplanning.com/frm_file/aWQ6MTk1MXxmaWxlbmFtZTpFbWFpbC1yZWdhcmRpbmctbWVldGluZy1hdC1PQ0YucGRm, https://gccplanning.com/frm_file/aWQ6MTk1MnxmaWxlbmFtZTpFbWFpbC1yZWdhcmRpbmctdmlzaXQtdG8tV0NGLnBkZg== | FEBRUARY, 2023 – Plans for expanding our offerings at GLOW area correctional facilities are progressing. We are in discussions with REJI about offering a couple of classes this summer at Wyoming Correctional Facility (see “Email-program at WyomingCF.pdf”). I am also working with Ed Wiltse from Nazareth College on an agreement similar to the one we have with REJI to begin offering two classes at Orleans Correctional Facility in the Fall (see “Email-program at Orleans.pdf”). The availability of TAP and Pell funding will enhance our ability to offer classes to incarcerated individuals, but many of the logistics (e.g., completing and submitting applications) are truly “works in progress.” | https://gccplanning.com/frm_file/aWQ6MTk3M3xmaWxlbmFtZTpFbWFpbC1wcm9ncmFtLWF0LVd5b21pbmdDRi5wZGY=, https://gccplanning.com/frm_file/aWQ6MTk3NHxmaWxlbmFtZTpFbWFpbC1wcm9ncmFtLWF0LU9ybGVhbnMucGRm | JUNE, 2023-We were unable to offer summer classes at Wyoming, but Fall programming was approved by the facility and the Department of Corrections (see “email-DOCCS approval of WCF program.pdf”) and recruitment of students has begun (see “REJI_WCF-Recruitment-Poster_Large_2023-03-21.pdf”). We anticipate offering two classes in the Fall of 2023 and three classes in the Spring of 2024, serving about 15-20 student total. Unfortunately, programing at Orleans is on hold. Ed Wiltse (from Nazareth) and I submitted a proposal for grant funding from the Sunshine Lady Foundation and were turned down. We are submitting a new proposal to them to obtain funding to support a “Pathways to Campus” program. Funds would be used to support students who have been released and are seeking to complete their degree with us and possibly continue on at Nazareth. During the 2023-2024 academic year, there may be opportunities to begin programming at Albion Correctional Facility. | https://gccplanning.com/frm_file/aWQ6MjAxN3xmaWxlbmFtZTpSRUpJX1dDRi1SZWNydWl0bWVudC1Qb3N0ZXJfTGFyZ2VfMjAyMy0wMy0yMS5wZGY=, https://gccplanning.com/frm_file/aWQ6MjAxOXxmaWxlbmFtZTplbWFpbC1ET0NDUy1hcHByb3ZhbC1vZi1XQ0YtcHJvZ3JhbS5wZGY= | Timothy Tomczak | |||||
| 2022/2023 | Academic Affairs | Human Communications and Behavior | SP 2 – Teaching and Learning | 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence. | HCB-2022-2023-POA Goal #7 | Alignment of HCB Programs with new General Education Requirements | By December 2022, as a result of collaboration between the Dean, Directors, and faculty of HCB, all HCB A.S. and A.A. programs will align with the new SUNY and local General Education plans as evidenced by Academic Senate approval. | Completed | NOVEMBER, 2022 – Throughout the summer months, many existing HCB courses were “requalified” to meet the the new SUNY and local General Education standards. Starting in September, several courses were modified to meet the new standards (see ApprovedGeneralEducationList2023.pdf). | https://gccplanning.com/frm_file/aWQ6MTk0N3xmaWxlbmFtZTpBcHByb3ZlZEdlbmVyYWxFZHVjYXRpb25MaXN0MjAyMy5wZGY=, https://gccplanning.com/frm_file/aWQ6MTk0OHxmaWxlbmFtZToxMS4yOS4yMi1BcmVhLU1lZXRpbmctQWdlbmRhLmRvY3g=, https://gccplanning.com/frm_file/aWQ6MTk0OXxmaWxlbmFtZTozMTc4X1BSXzIwNV9GaW5lQXJ0c0FTLnBkZg== | FEBRUARY, 2023 – All of the HCB A.A. and A.S. programs have been revised and align with the new SUNY and local General Education plans and the revisions were approved by the Academic. (see Curriculum Committee Reports in attached Senate minutes). The two remaining programs, Liberal Arts and Sciences: General Studies A.S., and Liberal Arts and Sciences: Humanities Social Science A.A., were approved at the January 31, 2023 Senate meeting. | https://gccplanning.com/frm_file/aWQ6MTk3MHxmaWxlbmFtZTpTZW5hdGUtTWludXRlcy1Ob3ZlbWJlci0yMi0yMDIyLnBkZg==, https://gccplanning.com/frm_file/aWQ6MTk3MXxmaWxlbmFtZTpTZW5hdGUtTWludXRlcy1EZWNlbWJlci0yMC0yMDIyLnBkZg==, https://gccplanning.com/frm_file/aWQ6MTk3MnxmaWxlbmFtZTpTZW5hdGUtTWludXRlcy1KYW51YXJ5LTMxLTIwMjMucGRm | JUNE, 2023-As noted in the February update, this goal is complete. | Aligning the College’s A.A. and A.S. programs with the new SUNY and local General Education requirements according to SUNY’s target date of Fall, 2023 was an enormous undertaking and involved a great deal of work on the part of all Deans, Directors, and faculty. Within the Human Communications and Behavior (HCB) division, all nine A.A. and A.S. programs were successfully revised by January 2023 and the changes have been put in place for new students enrolling in these programs during the Fall, 2023 semester. Although SUNY established a Fall, 2024 deadline to have the changes enacted for A.A.S. programs, the HCB faculty and staff were able to successfully submit revisions for several of these HCB programs, well ahead of schedule. The efforts of all of the HCB faculty and staff as well as the Records Office staff truly went “beyond expectations!” | Timothy Tomczak | |||||
| 2022/2023 | Academic Affairs | Library | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | Library 2022-23 – POA1 | Improve Library Collection – update print materials collection | By 8/31/23 as a result of a collaborative BEST Center staff/librarian review of the BEST Center print/media collection, the average age of the BEST Center collection will decrease by 7 years by removing dated content and acquiring recommended current titles in support of Best Center programs as documented by the average age of the updated collection compared to the previous year. | Completed | The outdated BEST Center collection was withdrawn. The new Executive Director of the BEST Center will be contacted to discuss the future of keeping a BEST Center collection in the library. | A meeting has been scheduled to discuss the future of the BEST Center collection with the new Executive Director. | Since the entire collection was withdrawn due to being outdated, the goal to reduce the collection age has been met however there may be a need to provide relevant resources for BEST center students and faculty in the future. After meeting with the Executive Director of the BEST Center it was determined that it will be necessary to assess the need for a BEST Center collection in the future due changing needs and new programs. The library continues to partner with the BEST Center to provide services and resources to BEST Center faculty and students as needed. | Jessica Hibbard | ||||||||
| 2022/2023 | Academic Affairs | Library | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | Library 2022-23 – POA2 | Paper/Printing Reduction | By 8/31/2023 as a result of converting business related processes from print to electronic the library office toner and paper usage will decrease by 10% as documented by a comparison of printer data analytics to the prior academic year. | In Progress – On Schedule | Some efficiencies are in place in an effort to move in this direction. The senior library clerk who assists with payment processing and the collection development librarian have created electronic filing systems for documents where applicable. Both Perkins and ALA grant related direct pay processes are managed 100% electronically. | We are continuing to implement various strategies to reduce printing in the library. In the coming weeks we will work with central services to gather data that will inform us if our strategies are working. Unfortunately chargeback data is unavailable therefore we do not have a comparison to last year at this time. | An initial review of chargeback data provides evidence that despite our desire to reduce printing and ultimately reduce cost to the library, this is not occurring. Current chargeback comparisons (9/1/2021-2/28/2022 to 9/1/2022-2/28/2023) reveals a 23% increase. This data does not tell the entire story however, since cost does not directly correlate to usage. In addition chargeback data would include student facing printers, and this goal was focused on the library administrative office efforts to reduce printing. We continue to work with central services to determine the current usage data for a more accurate comparison. As this data becomes available the report will be uploaded. | Jessica Hibbard | ||||||||
| 2022/2023 | Academic Affairs | Library | SP 1 – Student Support and Success, SP 2 – Teaching and Learning | 1.1 – Support students in their development and achievement of individual educational goals., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence., 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. | Library 2022-23 – POA3 | ACE instructional support outreach | By August 31 2024, by way of targeted personalized outreach to local high school ACE instructors during the 2022/2023 academic year, the library will increase information literacy support in courses with a research component provided to ACE students by 2% | Completed | Targeted email messages were sent to 56 high school ACE instructors (9 responded for a response rate of 16%) and 28 high school ACE librarians (6 responded for a response rate of 21%). So far this semester, library instruction has been provided to 6 ACE classes (94 students), both on campus and at an ACE high school (Albion). The classes have consisted of 2 sections of ENG 101, HIS 105, 2 sections of Justice Academy, and PTECH. This is a 50% increase in library instruction over what was provided in the 2021-2022 AY, when the library provided instruction to 3 ACE classes (SPA 101 & 201, and 2 sections of Health Academy). | Since the November update, instruction was provided to 2 sections of Healthy Academy (a total of 12 students), and a joint session of SPA 201 and MTH 141 from Byron-Bergen HS (a total of 10 students). There have been no further updates from the ACE department regarding courtesy netIDs for ACE librarians as this process appears to be waiting for decisions to be made within the IT department. Nicki has periodically checked in with ACE to stay apprised of the latest developments in this process. | There has been little progress made to provide ACE instructors with access to librarians at public schools. We will continue to advocate for this as librarians work with ACE students and would like their own access to the resources to best assist students. Final data is being compiled and this goal is near completion. | The library deployed targeted personalized outreach efforts to dual enrollment instructors in the high schools. As a result an increase in library instruction to high school students enrolled in dual enrollment courses increased by 85%. | Jessica Hibbard | |||||||
| 2022/2023 | Academic Affairs | Library | SP 1 – Student Support and Success, SP 2 – Teaching and Learning | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career. 2.4 – Expand student opportunities to apply learning beyond the classroom environment (e.g. internships, community service, cooperative learning, etc.), 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. | Library 2022-23 – POA4 | Study Room Space Improvement | By 08/31/2023 50% of the library’s current study room spaces will undergo facilities modification improvements which will enhance the student experience while using the spaces. | Completed | ALA grant funding was secured to purchase furniture in two study room spaces. Students and staff were consulted and furniture has been selected and ordered. Please refer to attachments for more details. | https://gccplanning.com/frm_file/aWQ6MTk0NHxmaWxlbmFtZTpTdHVkeV9yb29tX2Z1cm5pdHVyZXVwZ3JhZGVzLmRvY3g= | Study room furniture arrived and was assembled and placed in rooms in December. Anecdotal student feedback has been positive. There are plans to post signage to encourage students to utilize the flexibility of the furniture. | Study room usage continued to gain popularity throughout the year. At various during the semester students who wanted to use a study room only to find that they were full were able to utilize the library classroom, the course connect room, and other quiet spaces in the library. | Students will benefit from the modifications made in 50% of the private study room spaces in the library. More flexible furniture options have provided students with more options to choose from as they seek space in the library to study individually or in groups. | Jessica Hibbard | ||||||
| 2022/2023 | Academic Affairs | Library | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 5 – Campus and Community Engagement | 1.1 – Support students in their development and achievement of individual educational goals. 2.3 – Continue meaningful, cyclical assessment of courses and programs to ensure relevance, quality, and compliance., 2.4 – Expand student opportunities to apply learning beyond the classroom environment (e.g. internships, community service, cooperative learning, etc.) 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | Library 2022-23 – POA5 | Enhancing Student Engagement with the Library | By 08/31/2023 as a result of forming a library student advisory group and enhancing library events there will be a 3% increase in extra-curricular student engagement with the library as documented by a log of events and extra-curricular student participation compared to the 2021/2022 academic year. | In Progress – On Schedule | The events that have taken place this semester to engage students in library services are as follows – | The library continued to host events throughout the fall semester. The events are as follows- | In March the annual Poetry Contest took place and 27 entries were submitted by 11 poets. The library collaborated with Student Engagement and Inclusion to present four prizes at the end of year awards ceremony which took place in May. During the week leading up to final exams the library extended their hours until 9:00 PM with approximately 60 students taking advantage of the extra time to prepare for the end of the semester. | The library’s efforts to enhance targeted events to increase student engagement opportunities by 3% was exceeded. The 2021/2022 average student participation per event yielded 14 students. The 2022/2023 average student participation per event yielded 43 students. This represents a 207% increase. In addition, the library offered 4 events for students in the 2021/2022 academic year. In the 2022/2023 academic year there were 7 events held, an increase of 75%. | Jessica Hibbard | |||||||
| 2022/2023 | Academic Affairs | Library | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 5 – Campus and Community Engagement | 1.1 – Support students in their development and achievement of individual educational goals. 2.4 – Expand student opportunities to apply learning beyond the classroom environment (e.g. internships, community service, cooperative learning, etc.) 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region. | 2023/2024 -Goal 2 | Effective Acquisitions Workflow Improvements | By August 31st, 2024 as a result of enhancing the collection development acquisitions process, 10% of the library’s acquisitions will be managed utilizing the college’s Library Services Platform as documented by the library services platform analytics. | In Progress – On Schedule | Jessica Hibbard | |||||||||||
| 2022/2023 | Academic Affairs | Library | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 4 – Fiscal Operational and Infrastructure Sustainability | 1.1 – Support students in their development and achievement of individual educational goals., 1.3 – Support academic progress of students needing developmental support., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 2.1 – Develop an inclusive teaching and learning-centered environment that fosters student success and attainment of Institutional Learning Outcomes., 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence., 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | 2023/2024 -Goal 5 | Learning Tools Interoperability | By 8/31/2024 as a result of implementing library resources Learning Tools Operability (LTI) into the college’s Learning Management System (LMS) a 5% or more increase in libguide access will enhance the students’ knowledge of library resources specific to their course | In Progress – On Schedule | Jessica Hibbard | |||||||||||
| 2022/2023 | Academic Affairs | Math, Science, and Career Education | SP 2 – Teaching and Learning | 2.3 – Continue meaningful, cyclical assessment of courses and programs to ensure relevance, quality, and compliance. | 1 | Separate lecture from labs in science courses | By August 2022, as a result of reviewing science courses, 60% will have credits assigned to both the lecture and the laboratory as documented by curriculum proposals. | Completed | Nov. 2022- CHE101, CHE102, BIO115, and BIO116 will become “new courses” with their corresponding 1 credit labs by the end of the Fall 2022 semester. | Feb. 2021- We are in the process of deciding what courses to submit first. | June 2021 – The science faculty are deciding on changes to the Liberal Arts & Science: Natural Sciences degree. We will submit our curriculum changes once that’s decided. | Rafael Alicea-Maldonado | ||||||||
| 2022/2023 | Academic Affairs | Math, Science, and Career Education | SP 2 – Teaching and Learning | 2.3 – Continue meaningful, cyclical assessment of courses and programs to ensure relevance, quality, and compliance. | 2 | Create a phlebotomy course | By August 2022, as a result of creating a Phlebotomy course, 20 students will be able to be certified as phlebotomist as documented by enrollment on the course. | Completed | Nov. 2022- The PHB190 course is running this Fall 2022 with 11 students. The course will be converted into a regular course called PHB101. It will also be incorporated into our Health Studies AS programs. | Feb. 2021- The adjunct who will teach the course has submitted a course description and CLO’s. We are evaluating them to give feedback before we present a proposal to create the course. | June 2021- The Phlebotomy course was created as a Topics course with the title Phlebotomy Technician (PHB190) and it is on the class schedule for Fall 2021. | The Phlebotomy (PHB190) course has been created and is on the Fall 2021 schedule. The course leads to Phlebotomy certification. Students will be able to use course as an elective in the Health Studies AS. | Rafael Alicea-Maldonado | |||||||
| 2022/2023 | Academic Affairs | Math, Science, and Career Education | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | 3 | Guided Pathways – Mathematics | In order to contribute to move guided pathways forward, by 06/30/2022, as a result of collaboration with academic directors and discipline faculty, we will develop a plan to incorporate college math courses and/or quantitative reasoning in our associate degree programs that are missing it. | Not Started | Nov. 2022- The work with SUNY General Education is making programs to take a look at their Quantitative Reasoning requirements. One course outside MAT has incorporated Quantitative Reasoning. | Feb. 2022 – This conversation has started. The Academic Senate is working on getting our General Education plan ready. Once that is done, we will know what courses will be needed for certain majors and how the courses should be modified to serve better the students. In addition, with Friday ACIP discussions, we will get a better feel for what needs to be done. | June 2022 – The Math director and other program directors are having conversations regarding how best to meet the Quantitative Reasoning requirement on their programs, either through a math course or through infusion on existing courses. | Rafael Alicea-Maldonado | ||||||||
| 2022/2023 | Academic Affairs | Math, Science, and Career Education | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | 4 | Guided Pathways – Business programs | In order to contribute to move guided pathways forward, by 06/30/2022, as a result of collaboration with the Business programs director and faculty, we will develop a plan to create a guided pathway for business programs. | Not Started | Nov. 2022- With the program revisions under way and becoming a priority to meet SUNY’s deadline, work on this goal will take some time. | Feb 2022 – We have begun the conversations with the Business faculty. The ACIP Friday conversations will help to make decisions regarding Guided Pathways. | June 2022- As we work with the program revisions to incorporate the new General Education plan, faculty will be working on guided pathways. | Rafael Alicea-Maldonado | ||||||||
| 2022/2023 | Academic Affairs | Math, Science, and Career Education | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | 5 | Review MSCE AS programs for compliance with GCC Gen Ed plan | By the end of Spring 2023, as a result of reviewing the MSCE AS programs, they will be in compliance with the new GCC General Education plan. | Completed | November 2022- The AS programs should be ready to be presented at either the December or January teaching Area meeting. The programs are: Business Adm., Accounting, Health Studies, Economic Crime, Natural Sciences, and Lib. Arts & Science: Sport Management. | February 2023 – We reviewed all AS programs under MSCE. All changes were approved by the Academic Senate and now the programs are in compliance with the new GCC general education plan. The Natural Sciences AS is under SUNY review for approval due to the removal of concentrations and addition of some new courses. | June 2023- Goal achieved. All MSCE AS programs were reviewed and are in compliance with the new Gen. Ed. plan. | All MSCE A.S. programs were reviewed and are now in compliance with the new General Education plan. | Rafael Alicea-Maldonado | |||||||
| 2022/2023 | Academic Affairs | Math, Science, and Career Education | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | 6 | Start Review of MSCE AAS programs for compliance with GCC Gen Ed plan | By Spring 2023, as a result of beginning the review process of MSCE AAS programs, we will have the framework to make the changes during the 2023-24 academic year. | In Progress – On Schedule | November 2022- some of the AAS programs have started the review process. Priority has been given to AS programs in order to meet SUNY timeline. | February 2023- All AS programs were reviewed and went through the Senate approval process. The Natural Science AS degree had the most changes with the removal of concentrations. The changes were sent to SUNY for approval. We continue working on the reviews of the AAS programs. | June 2023 – The following AAS programs have been reviewed and approved by Academic Senate: Fitness & Recreation Management, Physical Education Studies, Tourism & Hospitality, Vet Tech. Vet Tech was sent to SUNY. | Rafael Alicea-Maldonado | ||||||||
| 2022/2023 | Academic Affairs | Online Learning | SP 1 – Student Support and Success | 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | Online Learning-2022-2023-1 | Increase successful on time, online course completion rate | By the end of spring 2023 as a result of facilitating successful course implementation in Brightspace, an accessible digital learning environment, the on time, online course completion rate will increase by 1.25% as documented by Online Learning and Institutional Research reports. | In Progress – On Schedule | November 2022: | February 2023: | June 2023: | Edward Levinstein | ||||||||
| 2022/2023 | Academic Affairs | Records/Registration | SP 1 – Student Support and Success | 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | RecReg-2022-23-POA 1 | Expand Outreach Efforts for Reverse Transfer Completions | By 8/1/2023, as a result of data evaluation and the development of targeted communication tools a minimum of 200 students who have completed 30 or more credits and are within 4 to 6 years from their initial matriculation date will be identified and contacted with degree completion information as documented by detailed records of such contact. | In Progress – On Schedule | The records office is currently using Argos to develop data evaluation tools as well as determining other internal processes to identify a pool of students who may be eligible for reverse transfer. | The Records Office team determined the following search criteria and used Argos to identify over 1600 students who walked away between 2017 and 2022 without completing a degree, having earned 31 – 114 credits while maintaining a 2.0 or higher GPA. Members of the team are currently evaluating degree audits to determine the feasibility of completion alternatives including reverse transfer and completing a different program with already earned credits (MC, CERT, Individualized Studies AAS, etc.) The records office is also preparing a data request for Clearinghouse records and will be collaborating with colleagues from Institutional Research in the development of a dashboard for analyzing the subsequent enrollment status and educational outcomes for students who left GCC prior to earning an AA, AS, or AAS degree. | Records Office staff identified 1600 students meeting the criteria for evaluation. As of this date the records office staff has evaluated over 400 degree audits to determine the likelihood of completion by reverse transfer. Correspondence has been prepared for contacting students who have been identified as having a high likelihood of completion without any additional course work required and is currently being prepared for populations with a high likelihood of completion with reverse transfer of 1 – 4 additional courses. Several hours previously scheduled to pursue this project have been reallocated to the Genesee 4 Life initiative, however once the initial intake of this new student population is complete the records office will be exceeding the initial goal of contacting 200 students in connection with completion via reverse transfer. | To date, records office staff identified a population of over 1600 students who have completed 30 or more credits but have not been enrolled within the past 3 terms, collaborated with Institutional Research to determine which of these students earned additional credits and/or degrees after leaving GCC, and are developing out reach materials to begin contacting these students. Staff members have evaluated over 400 degree audits with the strongest likelihood of interest in degree completion through reverse transfer. This project will continue into the 2023-2024 academic year. | Karlyn Backus | |||||||
| 2022/2023 | Academic Affairs | Records/Registration | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | RecReg-2022-23-POA 2 | Technology Skills Development, Implementation and Training | By 08/01/2023 as a result of participating in all available professional development, committee meetings, and records office/technology staff meetings 100% of records office staff will develop new skills in Microsoft Office 365, Degree Works, Banner and/or Word Press and contribute to the successful implementation of new forms, workflows, communication tools, digitization of records, portal maintenance and website content maintenance as documented by the results of tool implementation. | Completed | Since September 1, members of the records office staff have attended between 10 and 40 hours of skill focused professional development including but not limited to: internal department meetings (all), meetings with Ellucian staff for Banner (SSB 9) (4), meetings with CIVITAS (college scheduler) technical support staff (all), meetings with Parchment (transcript vendor) technical support staff (all) as well as professional development opportunities provided by the SICAS center for Degree Works (4). | Since November, members of the records office staff have participated in between 30 and 50 hours of skill focused professional development including but not limited to: internal department meetings (all), meetings with Ellucian staff for Banner (4) and professional development opportunities provided by the SICAS center of Degree Works (4). New skills with MS365 along with leveraging Banner knowledge in new ways has led to improvements to online forms, student communication increasing the level of service provided to campus stakeholders. Access and training for website and portal maintenance have been provided by computer services and members of the team have begun making updates to provide easy to find information for students and colleagues. | Since February, the records office has provided a leadership role in developing and sharing technical professional development to members of the campus community through the Cougar Collaborators MS 365 in Bits and Pieces skill share meeting held most Monday afternoons. As a result of the efforts to develop additional technical skills, the records office has been able to deploy a series of electronic forms and workflows streamlining business processes. The Records office collaborated with Computer Services to finalize the technical requirements for the electronic access via Banner Proxy. In May the Registrar was able to quickly respond to the new Genesee 4 Life initiative and provide a technological solution to collecting requests for readmission and registration. The records team has since collaborated with Student Success, Student Accounts and Institutional Research in order to develop a method for processing the 150 (to date) requests that have been received. | During the 2022-2023 academic year, 100% of records office staff participated in skill focused professional development opportunities provided during monthly staff meetings, all advisor meetings, training coordinated with third party product vendors, Microsoft 365 and Degree Works. Additionally 100% of GEA staff attended professional development opportunities provided by the SICAS Center, the SUNY Registrar’s Association, the New York State Transfer and Articulation Association, as well as on campus opportunities associated with Self Service Banner, the website, and the MyGCC portal. | Karlyn Backus | |||||||
| 2022/2023 | Academic Affairs | Records/Registration | SP 1 – Student Support and Success, SP 5 – Campus and Community Engagement | 1.1 – Support students in their development and achievement of individual educational goals. 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness. | RecReg-2022-23-POA 3 | Update Advisement Tools for Communication of General Education Changes | 08/01/2023 as a result of collaborating with student success, the curriculum committee and academic stakeholders, 100% of curriculum worksheets, degree works scribe blocks, and general education course listings will be updated to reflect general education changes in a manner that is clear and straightforward in assisting students as they navigate the course registration process as documented by the product of updates as well as feedback from key stakeholders. | Completed | Members of the records office team have been making consistent progress on this goal throughout the past quarter. To date, records office staff members have assisted the Academic Senate curriculum committee with the processing of 323 general education course review requests, maintaining a general education course comparison spreadsheet and updating the current course listings for courses approved by the Joint Committee of Curriculum and Assessment as well as those approved through the curriculum committee process. | Members of the records office team have continued to make consistent progress on this goal throughout the past quarter. Following the Agile project management framework for the implementation of these updates, professional staff have been operating as a scrum team and meeting twice weekly for dedicated Degree Works programming sessions (sprints) to translate all currently approved program requirements into scribe logic for the accurate display of new general education information to students. These activities promote both the completion of necessary work along with professional development for staff members with less experience with this tool and the department’s adoption and implementation of Agile project philosophy. The new General Education Transcript Addendum information block and the General Education requirements block have been drafted in the development environment. It is anticipated that all approved AA and AS programs will be available in the system by March 20. | This goal was effectively complete in April with the opening of Fall registration. All impacted curriculum worksheets were updated to reflect the format of the new SUNY General Education and GCC Local General Education requirements. All general education coding was added to Banner and made visible to students and advisors through Self Service Banner registration. All impacted degree works audits were rewritten to reflect the format and changes providing students with a clear understanding of SUNY Mandated knowledge and skill areas, Local requirements, and program specific requirements. Additionally infused competencies are now clearly identified and reflected in both the curriculum worksheet and degree audit. | During the 2022-2023 academic year, the Records office facilitated the processing of over 300 general education course review requests, prepared and presented curriculum proposal workshops for Deans, Directors and faculty, completed the updating of all curriculum worksheets to reflect new general education requirements and coordinated with the Success Center Director to provide professional development for Student Success Coaches and others serving in an advisement role across the college community. | Karlyn Backus | |||||||
| 2022/2023 | Academic Affairs | Records/Registration | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | Error | Error | Error | Not Started | Karlyn Backus | |||||||||||
| 2022/2023 | Academic Affairs | The BEST Center | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness., 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region., 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff., 5.4 – Enrich the local workforce by increasing collaboration with key employment sectors and offering programs to address gaps in the employment skills throughout the community., 5.5 – Strengthen synergies from community partnerships and legislative advocacy efforts in ways that support our mission and values. | Goal#1 – Stackable Credentials | Develop Stackable Credentials to Support Academic Programs | By August 31st, 2023, as a result between BEST Center and Academic Business Director(s), one micro-credential non-credit business program into academic credit will be implemented. | Not Started | Jennifer Wakefield | |||||||||||
| 2022/2023 | Academic Affairs | The BEST Center | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness., 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region., 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff., 5.4 – Enrich the local workforce by increasing collaboration with key employment sectors and offering programs to address gaps in the employment skills throughout the community., 5.5 – Strengthen synergies from community partnerships and legislative advocacy efforts in ways that support our mission and values. | Goal #2 – Workforce Funding Opportunities | Position BEST Center as a workforce professional centered training institution | By August 31, 2023, as a result of collaborative efforts between the BEST Center; Genesee County Economic Development Center (GCEDC); Genesee Vocational Education Partnership (GVEP); and Genesee County Employers, the BEST Center will coordinate and manage new funding opportunities to offset cost of needed incumbent Worker Training Program starting in the Fall 2022 and run periodically through 2023. | In Progress – On Schedule | Jennifer Wakefield | |||||||||||
| 2022/2023 | Academic Affairs | The BEST Center | SP 2 – Teaching and Learning | 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. | 1 | Develop Stackable Credentials to Support Academic Programs | By August 31, 2023, as a result of a collaboration with Academic Business Director(s), one micro-credential non-credit business program into academic credit will be implemented. | In Progress – On Schedule | Team has discussed offering a Micro-credential in Business Leadership by including courses BUS 112, BUS 204, and BUS 214. | The BEST Center Team is planning to offer Building Leadership Excellence to companies in fall 2023. Participants will be able to receive a micro-credential in Business Leadership. | The BEST Center team is planning the Building Leadership Excellence to be offered fall 2023. | The BEST Center Team is planning to offer Building Leadership Excellence to companies in fall 2023. Participants will be able to receive a micro-credential in Business Leadership. In addition, a micro-credential in Human Services is in development. | Jennifer Wakefield | |||||||
| 2022/2023 | Academic Affairs | The BEST Center | SP 5 – Campus and Community Engagement | 5.4 – Enrich the local workforce by increasing collaboration with key employment sectors and offering programs to address gaps in the employment skills throughout the community. | 2 | Position BEST Center as workforce professional centered training institution | By August 31, 2023, as a result of collaborative efforts between the BEST Center; Genesee County Economic Development Center (GCEDC); Genesee Vocational Education Partnership (GVEP); and Genesee County Employers, the BEST Center will coordinate and manage new funding opportunities to offset cost of needed incumbent Worker Training Program starting in the Fall 2022 and run periodically through 2023. | In Progress – On Schedule | As of November 21, 2022; the BEST Center has offered several grant opportunities for the Fall 2022. | As of March 3, 2023, the BEST Center has offered several grant funded opportunities for winter 2023. | https://gccplanning.com/frm_file/aWQ6MjAxNHxmaWxlbmFtZTpNYW5hZ2VtZW50LUNvbmZpZGVudGlhbC1QZXJmb3JtYW5jZS1TdW1tYXJ5LTIwMjMtMS5kb2N4 | The BEST Center has applied and received $75,000 in funding through the SUNY Performance Grant. The BEST Center has applied for $400,000 with the Heckscher Grant and is in the process of applying for a $2M USDOL grant to support mobile training labs in Western New York and the Finger Lakes Region in collaboration with other community colleges. | The BEST Center has applied and received $75,000 in funding through the SUNY Performance Grant. The BEST Center has applied for $400,000 with the Heckscher Grant and is in the process of applying for a $2M USDOL grant to support mobile training labs in Western New York and the Finger Lakes Region in collaboration with other community colleges. | Jennifer Wakefield | ||||||
| 2022/2023 | Academic Affairs | Tutoring Center | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | Tutoring – 22/23 – #1 | Student reach | By 5/15/23, as a result of direct outreach to students, 7.7% of the student body in the fall and 8.6% of the student body in the spring, will have used Learning Center resources as documented by their visit record in tutor tracking software. | Not Started | As of November 21st, the Learning Center has served 233 individual students. Based on the number of students currently enrolled, that is 5.3% of the student population. | Grace Pulcini | ||||||||||
| 2022/2023 | Chief Information Officer/CIO | SP 3 – Diversity and Inclusive Excellence, SP 5 – Campus and Community Engagement | 3.1 – Increase recruitment, retention, and completion of underrepresented student populations., 3.4 – Increase employment and retention of underrepresented populations. 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness., 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region., 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | Apps-24/25-Goal 1 | Promote Diversity and Inclusive Excellence | By 8/31/25, the web team will ensure all digital platforms and applications are accessible and inclusive, catering to the diverse needs of the college community by implementing accessibility standards (e.g., WCAG) across all web and development projects. The success of the goal will be to reduce the number of complaints by 50%. | In Progress – On Schedule | |||||||||||||
| 2022/2023 | Chief Information Officer/CIO | SP 1 – Student Support and Success, SP 4 – Fiscal Operational and Infrastructure Sustainability | 1.2 – Support student progress rates at all segments of the college career., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 4.2 – Continue offering competitive tuition and fee rates within the Western New York region and beyond, 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | Apps-24/25-Goal 2 | Ensure Fiscal Operational and Infrastructure Sustainability | By 8/31/25, Applications will create cost-effective and scalable solutions that support the college’s long-term operational sustainability. This will be accomplished by optimizing application performance to reduce server load and costs and utilizing open-source technologies and cloud-based solutions to lower infrastructure expenses. | In Progress – On Schedule | |||||||||||||
| 2022/2023 | Chief Information Officer/CIO | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | CIO-22.23-4 | Key Performance Indicators | By August 31st of 2023, as a result of collaboration with the Computer Services Leadership Team, at least five key performance indicators measuring IT effectiveness will be created and tracked as documented by reports provided to the cabinet, ITAT committee, and included the Tri-annual report process. | In Progress – On Schedule | 1. Initiated KPI conversations with members of the leadership team. | I have not yet been able to establish additional KPIs for the division. In retrospect, given my other projects and essential processes to complete this year, it was too early to attempt this. Before the fiscal year is over, I will have made progress on this objective but not to the degree that I would like to achieve. KPIs are critical for an IT organization to make and improve its effectiveness so I would like to attempt this again in FY 23-24. | Nikolas Varrone | ||||||||||
| 2022/2023 | Chief Information Officer/CIO | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | CIO-22.23-2 | Employee Effectiveness | By August 31st of 2023, as a result of collaboration with the Computer Services Leadership Team, employee effectiveness will be increased as documented by the completion of projects designed to decrease overall incident and service request turnaround time and well as streamlining of existing processes. | In Progress – On Schedule | 1. To streamline and clarify our internal procurements, I worked with our budget manager to create a new internal procurement process in Service Now. | 1. Worked with Applications director to merge project roadmap | Our division completed several projects that increased its effectiveness. The following are select efforts that made the biggest difference: increased endpoint management to manage more computers with less effort; knowledge base creation to improve the first contact resolution rate, decrease ticket turnaround time, and lower the overall cost of support; creation and implementation of a Service Now Purchasing Process to improve the overall turnaround time and increase transparency around our division’s purchasing process; a rebuild of our IT Asset Management system to improve our ability to make data informed decisions, including budgetary planning, change management, and problem management; creation of a unified project roadmap to give members of the division the ability to monitor existing projects, plan more effectively for future projects, decrease the duplication of effort, and keep our roadmap accurate. | Nikolas Varrone | |||||||||
| 2022/2023 | Chief Information Officer/CIO | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | CIO-22.23-5 | Project Management | By 31 Aug 2023, as a result of collaboration with the ITS leadership team, 75% of all new projects will have complete project plans and be traceable via a centralized dashboard as documented by reports through a centralized project management tool. | In Progress – On Schedule | 1. All team members have been given access to the Project Management tool in Service Now | 1. Merged and automated regular project updates | While many of my division’s projects now have complete plans and are entered into our project management system, I did not achieve the 75% goal that I had set. We have made improvements and are doing more project management “by the book” than we have in the past. These changes have prevented projects from running over time and over budget. | Nikolas Varrone | |||||||||
| 2022/2023 | Chief Information Officer/CIO | SP 5 – Campus and Community Engagement | CS-22.23-1 | Improve Communications | By Aug 31st 2023, as a result the completion of three communications related projects, Computer Services will improve our communications with the college. | Not Started | 1. We have modified our digital signage system procedure to improve the look and feel of the signs by | 1. We have added emergency messaging to the digital signs. | Computer services completed several communications related projects intended to improve our communications with the college. Emails to the campus now follow a more consistent format that follow the inverted pyramid format common in news articles. We have also created and refined our websites to make content easier to find and understand. Finally, we engaged in a change to the IT Governance process that makes changes to our IT decision making and related changes more visible to the whole college community. | Nikolas Varrone | ||||||||||
| 2022/2023 | Chief Information Officer/CIO | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | CS-22.23-2 | Increase Efficiency | By Aug 31st 2023, as a result the completion of three process related projects, Computer Services will improve our efficiency as documented by improved turn-around-time of incidents and service requests. | Cancelled | 1. A request has been placed to redirect all emails during business hours to Service Now | 1. We have created the foundation of an internal service catalog. | While many efforts were made to increase our effectiveness and efficiency, we were not able to effectively measure and work towards increasing our efficiency as measured by a decreased turn-around-time in our tickets. We’ll be taking on this task in future years as effectively measuring and monitoring the turn-around-time of requests is the most effective method of identifying processes that can be improved. | Nikolas Varrone | |||||||||
| 2022/2023 | Chief Information Officer/CIO | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | CS-22.23-3 | Improve Security | By Aug 31st 2023, as a result the completion of three security related projects, Computer Services will improve the security of the college’s digital infrastructure as documented by our increased compliance with the NIST 800-53 cybersecurity standard. | In Progress – On Schedule | * Systems running Banner were encrypted at rest | 1. We continue to replace computers running Windows 11 | By Aug 31st 2023, as a result the completion of three security related projects, Computer Services will improve the security of the college’s digital infrastructure as documented by our increased compliance with the NIST 800-53 cybersecurity standard. | Nikolas Varrone | |||||||||
| 2022/2023 | Chief Information Officer/CIO | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals., 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | CS-22.23-4 | Support Technological Evolution | By Aug 31st 2023, as a result the completion of three IT change projects, Computer Services will evolve the college’s use of technology as documented by increased usage of new applications and infrastructure. | In Progress – On Schedule | 1. Preparations have been made to increase network speed at the Batavia campus | Computer services completed many different IT change projects to evolve the college’s use of technology which enabled the use of new applications and infrastructure including, widespread laptops as primary computer replacements, replacing the “P: Drive” with M365’s OneDrive, the virtual private network was configured for laptop users, Batavia’s main internet connection was upgraded to from 500 megabits per second to 5 gigabits per second, the vast majority of campus computers have been upgraded to Windows 11, and student emails have been migrated from Google to the Microsoft 365 platform where they will be able to collaborate more fully with faculty and staff. | Nikolas Varrone | ||||||||||
| 2022/2023 | Chief Information Officer/CIO | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals., 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | CIO-22.23-1 | Divisional Reorganization | By July 31st of 2023, as a result of collaboration with the College President, the Computer Services Leadership Team, and the Cabinet, I will have developed and implemented a plan to re-align IT support to sustainably meet the needs of the college and to comply with the state Comptroller’s Office, as documented by a written plan, the completion of contracts with new or existing vendors, and the completion of new hires. | In Progress – On Schedule | 1. Received approval from President Sunser of a proposed organizational chart for the division. | 1. Submitted budget request for new college positions | My goal to reorganize the division is still in process, but it will be completed by the end of the fiscal year. The reorganization was essential and consumed a great deal of time, both of myself and the members of my division. The Managed Services RFP closed in early June, and we are now in the process of hiring the positions that will replace the work performed by Ellucian. I could not have done this alone and I would like to note that I received a great deal of support from various members of the college including Patti Furness, Gina Weaver, Karlyn Backus, Tom Kinsey, and Kristen Yunker. Gina, Christa Aldrich, and Katherine Lefler have all been helpful in supporting the hiring process. | Nikolas Varrone | |||||||||
| 2022/2023 | Chief Information Officer/CIO | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | CIO-22.23-3 | Financial Management | By Jan 31st of 2023, as a result of personal study and collaboration with the CFO and the Computer Services budget manager, I will improve my depth of understanding of managing a divisional budget as well as improved the accuracy and specificity of the Computer Services budget as documented by the divisional budget that will be submitted via the Budget Development process. | Completed | 1. Worked with the CFO and the CS budget manager to learn about our budget and the systems that we use to manage our finances. | 1. Worked with leadership team to submit and accurate and streamlined budget request on time to the business office. | The lack of budget management experience was one of my greatest weaknesses coming into this position, so learning how to manage a budget as large as Computer Services was a major challenge. Throughout the Fall and Winter of 2022, I collaborated with the team to better manage our budget, create an internal system for our purchases (see SNOW Purchasing Process above), and prepare our FY 23-24 budgetary requests. I now feel far more confident in my ability to manage our division’s budget and have identified areas where we can save money and make our budget more accurate. | Nikolas Varrone | |||||||||
| 2022/2023 | Chief Information Officer/CIO | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | IRP 2022-23 Goal 1 | Business Process Documentation | By July 31, 2023, to maintain efficient, effective office operations and facilitate succession planning, the IRP Team will complete and/or update process documentation (”how-to” instructions) on at least four recurring IRP reports for external and/or internal stakeholders. The result is that, following instructions, each report could be completed by any IRP employee. This will be demonstrated by each IRP team member replicating one report/process with the same results as those achieved by the person writing the process documentation. | Completed | IRP completed and successfully tested the process document for the IPEDS Completions report, instructing any member of the IRP Team on how to submit this report. | 02-24-2023 Update; Since November 14, 2022, the IRP Office completed business process documentation for SIX additional business processes: How-To Power Automate-Create new Flow for 129 Forms; How to Prepare SDS_EOT_ESS; How to Prepare NYSED-1 Admissions and Academic Preparation Freshmen; How to Prepare IPEDS Fall Enrollment; How to prepare TSDS; How to Update Power BI with SIRIS (SOBYSDS) Data. | 6/8/2023 Update; Since 2/24/23, the IRP Office completed business process documentation for FOUR additional business processes: GSI how to use the Deans Course Distribution page; SDS and TSDS List of Data to Check; MSCHE AIU 2023 Submission; and How to SUNY Learning Center Hours Submission. | By July 31, 2023, to maintain efficient, effective office operations and facilitate succession planning, the IRP Team exceeded its goal to complete and/or update process documentation (”how-to” instructions) on at least FOUR recurring IRP reports for external and/or internal stakeholders. The IRP Team completed/updated ELEVEN recurring reports. The result is that, following instructions, each report could be completed by any IRP employee. | This POA Goal supports two of our FAR Focus Areas: 1 – Workload Management and Prioritization and 6 – Improve Team Skills. It also supports Strategic Priority 4 because having clear, documented instructions on how to produce key, required, recurring reports ensures that the IRP Office can maintain efficient, effective operations if faced with staff retirements or turnover. This is necessary for GCC to remain in full compliance with reporting requirements dictated by SUNY, NYSED, USDOE, and Middle States. | Tom Kinsey | |||||||
| 2022/2023 | Chief Information Officer/CIO | SP 1 – Student Support and Success | 1.2 – Support student progress rates at all segments of the college career., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | IRP 2022-23 Goal 2 | Support Strategic Enrollment Management (SEM) Committee Efforts | By July 31, 2023, as a result of working collaboratively with IT Programmers to develop new Genesee Strategic Intelligence (GSI) Facts and/or functions that capture key Voluntary Framework for Accountability (VFA) measures, the Strategic Enrollment Management (SEM) Committee will be able to track term-to-term enrollment, credit completion, and outcome (graduation/transfer) patterns for all GCC Credit students on interactive GSI Dashboards. | In Progress – Behind Schedule | IRP continues to work on this goal but progress is slow due to many competing requests for reporting. | IRP continues to work on a GSI Fact for “Graduated with Transfer” to be added to the Factbook Outcomes dashboard. In addition, SEM Goals will be modified slightly and woven into KPIs for the new Strategic Plan. We expect that KPI progress displays will be available on GSI this fall 2023. | Update as of 5/22/23: Since 2/24/23 the IRP Team met with Tammy & Bea to develop new Facts and Functions needed to display KPI progress information in GSI and Argos. (Note: The Strategic Plan Committee agreed that the SEM Goals would serve as the basis for the KPIs associated with the new Strategic Plan.) The necessary Facts and Functions have been completed and test pages have been created in GSI PPRD to house the KPIs associated with he newly approved Strategic Plan 2023-2028. | As of July 31, 2023, IRP continues to support the strategic plan and SEM goals through the development of new “graduated with transfer” facts in the Freshman Cohort Snapshot subject area in GSI. Development on the 2023-2028 strategic plan dashboard will continue into the next academic year’s POA goals in support of SEM efforts. | This POA Goal supports IRP FAR Focus Area 3 – Proactively Anticipate Data Needs. It also supports Strategic Priority 1 – Student Support and Success by providing specific enrollment and outcome measures to help inform decisions to improve student recruitment, retention, graduation, and transfer efforts. | Tom Kinsey | |||||||
| 2022/2023 | Chief Information Officer/CIO | SP 2 – Teaching and Learning | 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence. | IRP 2022-23 Goal 3 | Facilitate User Data Literacy | By July 31, 2023, to educate users on the location, meaning, and uses of data made available to them by the IRP Office, the IRP Team will produce and publish at least three new Tutorials and/or Overview Guides. The new guides will be available to users online, within related reporting software (Argos/GSI), and/or in NewsNotes articles. | Completed | Through collaboration with the Reporting Committee, the IRP Team has made good progress on completing a detailed Glossary of terms for users of GSI and Argos. We also created a document outlining the steps needed to run the Reimagine Grant Datablock for the Grants Director. | 02-24-2023 Update: IRP provided 6 Informational/How to Documents for users and 3 Individualized Training Sessions as follows: | 6/8/23 Update: Since 2/24/23, the IRP Team published five additional NewsNotes articles (March: Look back at Fall 2019 Cohort; April: GLOW High School Yield information and New MSCHE Standards; June: Using the Course Grade Distribution Page in GSI, and How to find/use the new GCC Survey Request Calendar ). We have added two new resources to myGCC: a Survey calendar and a PowerPoint on Finding Information In GSI, Argos, myGCC, and Beyond. Lastly, we have added embedded links to the Daily Enrollment Report allowing users to seamlessly navigate to source data on the MIS dashboard. | The IPR office exceeded its goal to provide high-quality tutorials and other resources to the college community. These resources included eight NewsNotes articles, several new tutorials on the Institutional Effectiveness tab in myGCC, and other resources such as the survey calendar. IRP met with offices for training on how to run reports in both GSI and Argos. | This POA Goal supports IRP FAR Focus Area 4 – Increase User Data Literacy. It also supports Strategic Priority 2 – Teaching and Leaning because Tutorials and Overview Guides will help staff and faculty to locate and correctly interpret information made available to them by the IRP Office, and to determine when and how to use it to inform decisions and gain new insights. | Tom Kinsey | |||||||
| 2022/2023 | Chief Information Officer/CIO | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | IRP 2022-23 Goal 4 | External Reporting Compliance | By July 31, 2023, as a result of submitting 100% of externally mandated reports on time and error-free, GCC will remain in full compliance with reporting requirements dictated by SUNY, NYSED, USDOE, and Middle States as demonstrated by completion confirmation messages for each submission from the external stakeholder. | Completed | As of 11/11/22 as a result of submitting all externally-mandated reports on time and error-free, GCC remains in full compliance with 22-2023 reporting requirements dictated by SUNY, NYSED, USDOE, and Middle States. The IRP Office completed and/or submitted 28 required reports/activities: SUNY: 13; NYSED:6; USDoE: 5; MSCHE: 1; Other: 3 See file in IRP_Sharepoint: https://gccbatavia.sharepoint.com/:f:/s/irp_sharepoint/EqM4pREFIkVAhDU0YijvNkMBp0VNhq-Bgbmw1o6uRuJD5Q?e=kc73O8 | Between 11/14/22 and 02/24/23 as a result of submitting all externally-mandated reports on time and error-free, GCC remains in full compliance with reporting requirements dictated by SUNY, NYSED, USDOE, and Middle States. The IRP Office completed and/or submitted 26 required reports/activities: SUNY: 12; NYSED: 6; USDOE: 7; MSCHE: 0; Other: 1 | https://gccplanning.com/frm_file/aWQ6MTk2OXxmaWxlbmFtZTpMaW5rX1RvX0lSUF9TaGFyZVBvaW50X0V4dGVybmFsUmVwb3J0c0NhbGVuZGFyLmRvY3g= | Between 02/27/23 and 06/16/23 as a result of submitting all 22 externally-mandated reports on time and error-free, GCC remains in full compliance with reporting requirements dictated by SUNY, NYSED, USDOE, and Middle States. The IRP Office completed and/or submitted 22 required reports/activities to the following stakeholders: SUNY: 7 NYSED: 4; USDOE: 4, MSCHE: 1 Other: 6 | The IRP office met 100% of its external reporting compliance obligations. As a result of submitting approximately 90 externally mandated reports on time and error-free, GCC remains in full compliance with reporting requirements dictated by SUNY, NYSED, USDOE, and Middle States. | Supporting Strategic Priority 4 (Fiscal, Operational, Infrastructure Sustainability), timely and accurate fulfillment of external stakeholder data requests ensures that GCC remains accountable to external stakeholder and in compliance with their requirements. | Tom Kinsey | ||||||
| 2022/2023 | Chief Information Officer/CIO | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | US-22.23-1 | Improve Turn-around-time | By Aug 31st of 2023, we will undertake at least three projects to measure and improve the Turnaround Time (TAT) of requests handled by User Services. | In Progress – On Schedule | * A request has been placed to redirect all emails during business hours to Service Now | 1. A new knowledgebase has been created which can be utilized by staff and students to improve the accuracy and turnaround of requests. | User Services undertook three notable projects to measure and improve the Turnaround Time (TAT) of requests handled by User Services. 1. A new form was created allowing for immediate ticket creation. | Nikolas Varrone | |||||||||
| 2022/2023 | Chief Information Officer/CIO | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | US-22.23-2 | Endpoint Management | By Aug 31st of 2023, we will undertake at least 2 projects to improve the ability to Manage campus endpoints more effectively. | In Progress – On Schedule | 1. Staff have been given access to SCCM and initial training on how to use the tool | 1. Staff have populated the Software Center to make software available for installation. Users who want to install certain licensed or more sensitive items can submit a request to be approved for those packages. | User Services embarked on several projects to manage campus endpoints more effectively. Notably staff have been trained on how to use endpoint management tools such as SCCM and configured power management so that campus endpoints can be powered on and off remotely saving hours of time annually. | Nikolas Varrone | |||||||||
| 2022/2023 | Chief Information Officer/CIO | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | US-22.23-3 | Windows 11 Upgrades | By Aug 31st of 2023, we will increase the number of campus endpoints running Windows 11 by 33%. | Completed | 29% of campus endpoints have been upgraded to Windows 11. | 37% of campus endpoints have been upgraded to Windows 11. | As of this writing 66% of all college owned computers have been updated to Windows 11. This is above and beyond what we aimed to achieve this fiscal year. | Nikolas Varrone | |||||||||
| 2022/2023 | Development and External Affairs | Marketing Communications | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | Marcom-2022-23-01 | Digital Promotions | By 06/30/2023 as a result of ad campaigns, 500,000 viewers will generate 2,000 clicks as documented by analytics and reporting. | In Progress – On Schedule | 12 digital ads produced 947,557 views and 771 clicks to webpage; 11 GCC Marquees and 26 Videos were produced | 9 digital ads produced 551,953 views and 871 clicks to webpage; 11 GCC Marquees and 1 Video were produced | 13 digital ads produced 1,428,652 views and 2,570 clicks to webpage; 12 GCC Marquees and 4 Videos were produced; 177 HootSuite Social Media posts | Marcom | ||||||||
| 2022/2023 | Development and External Affairs | Marketing Communications | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | Marcom-2022-23-02 | Targeted Campaigns | By 6/30/23 as a result of ad campaigns, 12 campaigns will be completed as documented by WorkZone reports. | In Progress – On Schedule | 8 ad campaigns were completed | 6 ad campaigns were completed | 9 ad campaigns were completed | The MarCom office successfully achieved its goal of supporting student enrollment through advertising campaigns, by surpassing it’s goal of 12 ad campaigns with a total of 23 campaigns. | Marcom | |||||||
| 2022/2023 | Development and External Affairs | Marketing Communications | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | Marcom – 2022-23-03 | Print & Digital Support for Foundation, Alumni, Housing & Grant Services | By 06/30/2023 as a result of event, support initiatives and student recognition, ten digital / print initiatives will reach a target audience as documented by analytics and reporting. | In Progress – On Schedule | 16 total initiatives (4 Alumni, 9 Housing & 3 Foundation) | 10 total initiatives (0 Alumni, 6 Housing & 4 Foundation) | 7 total initiatives (0 Alumni, 6 Housing & 1 Foundation) | The MarCom office successfully achieved its goal of supporting the Foundation, Alumni Housing and Grant Services through digital promotions and print initiatives, by surpassing it’s goal of 10 print and digital initiatives with a total of 33 print and digital initiatives. | Marcom | |||||||
| 2022/2023 | Development and External Affairs | Marketing Communications | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | Marcom-2022-23-04 | Student Support & Success | By 6/30/2023 as a result of event, support initiatives & student recognitions, 20 marketing initiatives will be completed as documented by WorkZone reporting. | In Progress – On Schedule | 37 initiatives were completed | 8 initiatives were completed | 21 initiatives were completed | The MarCom office successfully achieved its goal of supporting student success and achievements by surpassing its goal of 20 marketing initiatives with a total of 66 marketing initiatives. | Marcom | |||||||
| 2022/2023 | Development and External Affairs | Marketing Communications | SP 5 – Campus and Community Engagement | 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region. | Marcom – 2022-23-05 | GCC Community Initiatives | By 6/30/2023 as a result of digital promotions & print initiatives, 100 initiatives will support the BEST Center, GCC events, Student Clubs, Admission events as documented by analytics and WorkZone reporting. | In Progress – On Schedule | 180 Initiatives completed. | 210 Initiatives Completed | 392 initiatives were completed (Top 3 are Social Media 177; Color Printing 61; Helpdesk Tickets 42) | The MarCom office successfully achieved its goal of supporting the BEST Center, GCC events, Student Clubs, and Admission events through digital promotions and print initiatives by surpassing its goal of 100 initiatives with a total of 782 initiatives. | Marcom | |||||||
| 2022/2023 | Development and External Affairs | Marketing Communications | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | Marcom-2022-23-01 | Digital Promotions | By 06/30/2023 as a result of ad campaigns, 500,000 viewers will generate 2,000 clicks as documented by analytics and reporting. | In Progress – On Schedule | 12 digital ads produced 947,557 views and 771 clicks to webpage; 11 GCC Marquees and 26 Videos were produced | 9 digital ads produced 551,953 views and 871 clicks to webpage; 11 GCC Marquees and 1 Video were produced | 13 digital ads produced 1,428,652 views and 2,570 clicks to webpage; 12 GCC Marquees and 4 Videos were produced; 177 HootSuite Social Media posts | Marcom | ||||||||
| 2022/2023 | Finance and Operations/CFO | Buildings and Grounds | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | B&G23/23/ Catering Kitchen | Install kitchen equipment in the RCCA catering kitchen to better support events, fundraisers, etc. This will give additional functionality to the building by installing ovens, stove top, and a dishwasher. | We will be finishing the installation and starting up the kitchen equipment by the end of April in order to be available for events during upcoming fall season. We anticipate that this will increase the quality of event experience due to making a process change in making/keeping food warm. This task will be complete when the job is installed and the equipment is started up. | Completed | Some equipment has been installed. Hoods have been hung, but rooftop equipment is yet to be installed and gas, wiring and plumbing have yet to be completed. | All of the equipment has been installed. There are only punchlist items to complete. Fire system connection to Honeywell to be completed and final equipment start up is to be completed. Electrical panel tie in to be finished. | This kitchen project has been completed with all equipment installed and started up. It has been in use since its completion. | This catering kitchen improvement project has increased the ability of the college to support functions in the RCCA and enabled enhanced experiences for our event guests that attend catered functions. | Levi Olsen | |||||||
| 2022/2023 | Finance and Operations/CFO | Buildings and Grounds | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | B&G22/23/ AHU1-6/Gym | AHU1-6 and Gym project | This goal will be completed by 8/31/23. The shutdown, removal, and replacement of all of the AHUs1-6 and the Gym unit will be complete. We will have new coils and coil sections along with piping for AHU1-6 and we will purchase new filter sections and dampers which will increase our ability to produce better quality building supply air, while minimizing condensation leakage into areas of the college that have been destructive to college assets in the past. | Completed | Planning and working with engineering team to finalized the removal and installations plans. We worked to maximize the efficiency of all funding to do the most work possible utilizing in- house labor. | We have purchased and received most of the AHU panels and pieces. They have not been rigged on to the roof and into the pent house. The remainder of the pieces of AHU equipment will be received in the next 30-60 days. Contractors have been finalized for mechanical and we are finalizing demolition contractor now. | Each unit has been installed and is in the final operational start up phase. | Each of the AHU’s 1-6 coil sections have been completely installed and have been completed for testing and balancing. The units have been in an operating status since installation. This is a successful project that has improved our environmental building control. | Levi Olsen | |||||||
| 2022/2023 | Finance and Operations/CFO | Buildings and Grounds | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | B&G22/23/ Cooling Tower Replacement | Cooling Tower replacement | By 8/31/2023 B&G will have the old cooling tower removed and the new cooling tower replaced with a new VFD for the cooling tower drive fan speed control. All of the associated piping and wiring will be completed and the tower will be functional during most of the 2023 cooling season. | In Progress – On Schedule | Planning process is underway with Stark Tech engineering. | We have released the purchase of a new cooling tower and have a mechanical contractor on board to work with this project together with in house staff. The cooling tower delivery will be expected at the end of May. | The cooling tower has been installed and is operational. We have begun to operate on a daily operating process and have completed all but the final passivation processes. | Cooling Tower has been installed and is operating on a daily basis. It was a successful project and is substantially complete. | Levi Olsen | |||||||
| 2022/2023 | Finance and Operations/CFO | Business Office Fiscal Services | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | Business Office Goal #1 | Improve Accounts Payable Workflow | By 8/31/2023 as a result of meetings with IT, 100% of direct pay check requests entered into Banner will include scanned images of vendor invoices as documented by xtender. | In Progress – Behind Schedule | IT has assigned a programmer to this project. We have met with them several times to explain how the online direct pay check request form would need to function and work is progressing, albeit very slowly. In the meantime, we have trained our student workers to scan the paper AP packets, but there is currently no place in xtender to put these. We recently asked for bi-weekly updates on the status of the project in hopes that this might keep work progressing at a quicker pace. However, based on the current status of the project, it will be several months before anything is ready to test. | Kristin Yunker | ||||||||||
| 2022/2023 | Finance and Operations/CFO | Business Office Fiscal Services | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | Business Office Goal #2 | Document and Crosstrain Critical Functions | By 08/31/2023 as a result of regularly-scheduled work sessions, 3 critical Business Office functions will be documented and staff cross-trained as documented by standard operating procedures. | In Progress – Behind Schedule | The three processes have been documented and those instructions are in the shared Business Office SOP folder. Due to changes in the 1099-MISC process (now 1099-NEC), it was decided that this past January was not a good time to train on the new process. This training has been postponed to the 2023 filing season. The other two processes will be cross-trained by the end of August. | Kristin Yunker | ||||||||||
| 2022/2023 | Finance and Operations/CFO | Business Office Student Accounts | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | Student Accounts Goal #2 | Transition to SSB9 | By 12/31/2022, as a result of weekly meetings, 100% of the Student Accounts SSB links will be transitioned from SSB8 to SSB9 as documented by the links in Self-Service Banner. | Completed | During the Fall 2022 semester, Lourdes Abaunza, Tammy Walden, and Kristin Yunker had multiple working meetings to review all SSB8 links before transferring them to SSB9. During these meetings, we reviewed all links for accuracy and eliminated links that were no longer being used or that would create confusion for students. We focused on the SSB9 landing page and streamlining it for a more “user friendly” experience. As of November 2022, Student Accounts had fully transitioned to SSB9. | As of July 2023, Student Accounts has transitioned to the new Experience Dashboard. All links were checked for accurancy and to ensure that they are working properly. We are currently in the process of updating our myGCC Help Sheet. | Lourdes Abaunza | |||||||||
| 2022/2023 | Finance and Operations/CFO | Business Office Student Accounts | SP 1 – Student Support and Success, SP 4 – Fiscal Operational and Infrastructure Sustainability | 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | Student Accounts Goal #1 | Improve % of CORs received | By 8/31/2023 as a result of increased outreach to students, 10% fewer students will incur double tuition charges as documented by the data of students doubled in FY22 versus FY23. | In Progress – On Schedule | In September 2022, Student Accounts generated a new email to Fall 2022 students reminding them that COR’s were due and that they were still showing as not having a valid Certificate of Residence on file. This reminder email was sent out on Friday, September 9th, the day that CORs were due to 386 students to both their GCC and personal emails on file. The following Monday, September 12th, Student Accounts doubled 358 students, which was a decrease of 28 students. On September 23, 2022, Student Accounts sent a second reminder email to 189 students who still had a double tuition charge on their account because they had not provided a Certificate of Residence. Again, this email was sent to both their GCC and personal emails. This was a significant decrease of 169 students. | During the Spring 2023 semester, Student Accounts continued their efforts with increased outreach to students regarding their Certificate of Residence. On Thursday, January 26, 2023, Student Accounts sent an email to 225 students reminding them that their COR was due. The following Monday, January 30th, Student Accounts doubled 174 students who still had not provided a Certificate of Residence. This was a decrease of 51 students. By February 16th, the list of doubled students had decreased significantly. Only 66 students (from 174) were sent a second reminder email to encourage them to submit their COR so that their double tuition charge could be removed. These students also received a reminder e-bill. | For the current Summer 2023 semester due to being short staffed, Student Accounts was unable to do proactive outreach. On June 5th, 132 students were doubled. We did send out one reminder email that same day to reminding them that we still did not have their Certificate of Residence on file and that their tuition would be doubled. On Friday, June 23, Student Accounts sent a reminder email to 40 students, who are enrolled in Full Summer courses or First 5 Week summer courses, to remind them of the 30th day deadline to obtain a Certificate of Residence. | As of July 2023, 110 students still had a double tuition charge for the Fall 2022 semester, 42 students for the Spring 2023 semester, and 61 students for the Summer 2023 semester. This is about an average of 30% decrease from the number of students who were doubled. It is evident that students were responsive to the outreach that Student Accounts did during the 22-23 academic year. | Lourdes Abaunza | |||||||
| 2022/2023 | Finance and Operations/CFO | Campus Safety | SP 5 – Campus and Community Engagement | 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | 22-23, Campus Safety – Goal #1 | Emergency Blue Light renovantions | By the end of the May 2023 Campus Safety will continue the renovation and upgrades to existing Blue Light Towers on campus. The existing towers will be examined and a repair / replacement program will be established. | In Progress – On Schedule | Updated wiring is being completed by on campus resources. Once wiring completed, internal parts for the systems will be replaced. | All hardware items received. | Stephen Wise | |||||||||
| 2022/2023 | Finance and Operations/CFO | Campus Safety | SP 5 – Campus and Community Engagement | 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | 22-23,Campus Safety | Safe driving program | By the end of the academic year, Campus Safety will delvelop a safe driving program to assist our commuter students. | In Progress – On Schedule | New Vendors / programs being researched. | On schedule | Stephen Wise | |||||||||
| 2022/2023 | Finance and Operations/CFO | Campus Safety | SP 5 – Campus and Community Engagement | 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | 22-23, Campus safety 3 | Genetec Conversion | Continue to execute the plan to merge Genetec and Galaxy systems. Work / Goal isd completion by the end of the academic year | Completed | Parts that held up plan in prior period have been recieved. Project on pace for completion. | Stephen Wise | ||||||||||
| 2022/2023 | Finance and Operations/CFO | Campus Safety | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness., 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | 22-23 Campus Safety 4 | Equipment review | With the addition of College Village as an area of resposibilty, CS admin will review and recommend possible changes where needed for equipment / tools. | In Progress – On Schedule | Research continuing | Requested new vehicle in 23-24 budget. | Stephen Wise | |||||||||
| 2022/2023 | Finance and Operations/CFO | Central Services | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals., 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | Central Services Goal 1 | Functional Area Review | By 8/31/23, as a result of data analysis and feedback from internal and external constituents, Central Services will perform a complete review of its department and create new plans of achievement, as documented by a Functional Area Review (FAR) report. | In Progress – Behind Schedule | The Central Services team kicked off its FAR on 10/25/22 with an overview of the FAR process and its benefits to the College. We updated our Statement of Purpose, listed major functions and responsibilities of each member, and began to summarize changes since the last FAR was performed in 2017. We have drafted internal survey questions and scheduled our SWOT analysis for late November. | Since November we have conducted our internal survey and analyzed results for key insights. We have identified 10 contacts for our external review, and we’re currently finalizing our internal review to share with them. We are also tracking daily operational data such as mail & packages processed, and copy requests filled. | We have collected feedback from 8 external reviewers, including 6 community colleges of comparable size, 1 university, and 1 county office. We are analyzing the data to summarize in the FAR report, and along with our key insights and action items. | The Central Services team completed its 2023 Functional Area Review in September 2023. Key action items include new or updated operating procedures; moving color printing from MarCom to the Copy Center; updating spaces and equipment to better align with current needs; updating technology and skills for collaboration and improved efficiency; improving campus signage; and reviewing position titles and descriptions for currency. | Resources and administrative support will be instrumental in upgrading the nearly obsolete, 10-year-old mail machine, re-purposing the Receiving Area space, and improving exterior signage to help delivery drivers find the service road and loading dock. We may also wish to review outdated position titles and descriptions to optimize our newly consolidated structure. | https://gccplanning.com/frm_file/aWQ6MjA3M3xmaWxlbmFtZTpDZW50cmFsLVNlcnZpY2VzLUZBUi0yMDIzLTEucGRm | Patti Furness | |||||
| 2022/2023 | Finance and Operations/CFO | Central Services | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals., 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | Central Services Goal 2 | Merge Mailroom and Duplicating Center | By 8/31/23, as a result of research, spatial analysis, collaboration, and project management, Central Services will combine its Duplicating Center with the Mailroom into one updated space. This will increase effectiveness of the two departments, and allow the D100 and adjacent spaces to be repurposed for student-centered functions. | In Progress – On Schedule | Extensive, detailed input was gathered from employees about daily operations, workflows, and use of space and equipment. We brainstormed layout options using scaled drawings, and finalized a 3D model in November. Upon approval of our project summary, we began communicating plans to other departments. Inventories of custom stationery were moved to their respective departments, and we held an employee rummage event to re-purpose unused supplies. The team re-organized and downsized excess materials to make room for merging the two departments, and we meet at least monthly to discuss project updates. | https://gccplanning.com/frm_file/aWQ6MTk3N3xmaWxlbmFtZTpQcm9qZWN0LU92ZXJ2aWV3LnBkZg== | Paint, flooring, electric, and telecommunications were all upgraded over the holiday break. Carla and the production machines were moved from the old Duplicating Center (D100) to the Mailroom (A128) in early February. We still meet at least weekly to resolve outstanding issues. Still in progress: wall shelves, windowed doors, HVAC, signage, and receiving area allocation. | The merge project is nearly complete, and operations have returned to normal. Remaining items include HVAC completion and replacement doors with windows for Room A128. The D100 space is undergoing renovation for future library offices. Soon we hope to work with Buildings & Grounds on making better use of the Receiving Area just outside A128. | In February 2023, the Copy Center moved from the south end of the building into A128 with Mail Services. It has already proven effective for staff productivity and morale, and allowed the re-purposing of the D100 suite for student-centered functions. We are expanding our use of technology to achieve process improvements, such as; a large monitor with loading dock camera surveillance, dual monitors for staff computers; SharePoint & Excel training; data logs to measure productivity. We hope to see our HVAC updates completed in early FY24, as well as re-purposing the Receiving Area space. | Patti Furness | ||||||
| 2022/2023 | Finance and Operations/CFO | Human Resources | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness., 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region., 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | HR-2022-2023-01 | Engagement of College Stakeholders/Increase HR visibility | By August 31, 2023 HR will create awareness and engagement with the services provided by Human Resources. We will accomplish these goals by creating more engaging items in news & notes, continued marketing of open house on Fridays, visits to campus centers, hosting trainings, vendor fairs, etc. We will measure this based on attendance at events/trainings, feedback from exit interviews, anecdotal feedback. | In Progress – On Schedule | Began holding open house Friday to encourage drop ins and Q/A time for employees. News notes contains highlights of helpful info, updates on retirement, hr open houses, professional devel. resources. | We have done away with the open house. They were not generally well attended. We have since began holding monthly brown bag lunch and learn series that have been well attended. Topics thus far have included FMLA. | https://gccplanning.com/frm_file/aWQ6MjAzMXxmaWxlbmFtZTpmbWxhcHBvaW50LnBwdHg= | Brown bag lunch and learn continues. Topics included a review of the hiring process and orienting new employees to GCC, FMLA repeated, Getting the most out of EAP. | https://gccplanning.com/frm_file/aWQ6MjAzMnxmaWxlbmFtZTpFbXBsb3llZS1EYXRhLUZvcm0tMS0xLnBkZg==, https://gccplanning.com/frm_file/aWQ6MjAzM3xmaWxlbmFtZTpTdXBlcnZpc29yLUNoZWNrbGlzdC1mb3ItT3JpZW50aW5nLU5ldy1FbXBsb3llZXMtMS5wZGY=, https://gccplanning.com/frm_file/aWQ6MjAzNHxmaWxlbmFtZTpOZXctRW1wbG95ZWUtQ2hlY2tsaXN0LTEucGRm, https://gccplanning.com/frm_file/aWQ6MjAzNXxmaWxlbmFtZTpTRUFSQ0gtUVVJQ0stR1VJREUucGRm | HR has made great progress in this area. Through emails, open houses, brown bags, updated website and resources we have been able to provide the campus timely and important information. It will take time, but I believe the campus is beginning to see us as a resource. This will be an ongoing goal. | Christa Aldrich | |||||
| 2022/2023 | Finance and Operations/CFO | Human Resources | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | HR-2022-2023-02 | Streamline Processes, Reduce Paperwork and Redundancy | By August 31, 2023 we will have reviewed processes and the forms associated with an eye towards ease of use for our campus customers. We will have also consolidated processes to eliminate redundancy. We will achieve this through scheduled meetings to review the processes and forms and by seeking out put from the campus community, and by finalizing changes and putting them into action. This goal will be measured by the successful or unsuccesful completion of streamlined forms and/or processes. | In Progress – Behind Schedule | The “Big Workflow” has been created around our search and hiring process. We are now analyzing it to see where improvement can be made. | The FMLA process was reviewed and updated. We have eliminated the redundancy of using a paper tracking system and a spreadsheet. We have started using a spreadsheet that gives us more information at a glance, thus saving us time overall. | We have approached Interview Exchange regarding the automation of some of our forms. Received quotes and shared with VP. We need to compare other options. We have reached out to IT for more information on Adobe and Microsoft products that can be used. | This automation of HR forms continues to be an ongoing project. It is starting to take shape. A “kickoff” meeting is scheduled for July to begin discussions. I hope we can further automate forms in the coming year. The addition of search resources, forms, benefits info etc to the HR website is saving time for the office and employees. Now they can go to the web and get what they need without having to call or have a form emailed to them. | Christa Aldrich | |||||||
| 2022/2023 | Finance and Operations/CFO | Human Resources | SP 5 – Campus and Community Engagement | 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region., 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | HR-2022-2023-03 | HR Staff Development/Team Building | By August 31, 2022 the Human Resources Team will increase our efficiency, further develop our HR skills and HR proficiency. We will achieve this through schedule team meetings, one to one meetings with team members, development and implementation of department goals, development and implementation of individual goals. | In Progress – On Schedule | We continue to have weekly staff meetings and one:one meetings. At each staff meeting their is a training topic or “how to” reviewed. This is helping us all learn together. All HR team members received an annual review and worked with the Executive Director of HR to establish personal goals for the year. | HR team continues to meet as a group, 1:1 and pursue professional development and training opportunities. | HR team continues to meet as a group, 1:1 and pursue professional development and training opportunities. Evaluations are in progress. Most team members have achieved most if not all of their individual goals for the year. | This was a rebuilding year for the HR team. As a new director, I spent much of the year learning the skill sets and strengths and weaknesses of my team. We really came together and all learned new things as a group. It was a time of transitions for us as well. The Employee Insurance and Payroll Clerk position turned over twice. Despite this, we all continued to expand our knowledge whether by conference attendance, professional meetings, or webinars. This team has some great ideas that we would like to implement going forward. I expect that you will see further cohesiveness and development of this team in the future. | Christa Aldrich | |||||||
| 2022/2023 | Finance and Operations/CFO | Human Resources | SP 3 – Diversity and Inclusive Excellence, SP 5 – Campus and Community Engagement | 3.4 – Increase employment and retention of underrepresented populations., 3.5 – Enhance the cultural awareness, skills, and competencies of employees. 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region., 5.4 – Enrich the local workforce by increasing collaboration with key employment sectors and offering programs to address gaps in the employment skills throughout the community., 5.5 – Strengthen synergies from community partnerships and legislative advocacy efforts in ways that support our mission and values. | HR-2022-2023-04 | Diversity and Inclusion | By August 31, 2023 as a result of expanded recruitment and outreach, goal setting based on the AA plan, membership in the Inclusive Excellence Committee, continued review of language in vacancy announcement; HR will show improvement in the support of the College’s diversity and inclusion efforts. The goal will be measured by number of contacts established within the Roch and Buff region, number of diverse applicants and hires, assessment of achievement of AA goals, successful adaptation of robust DEI language in postings. The goal will be measured by number of contacts established within the Roch and Buff region, number of diverse applicants and hires, assessment of achievement of AA goals, successful adaptation of robust DEI language in postings. | In Progress – On Schedule | Review of vacancy announcement and suggested revisions with robust DEI language is well under way and well received. AAP is completed and reviewed. Areas of extra attention needed have been identified. | https://gccplanning.com/frm_file/aWQ6MjAyOXxmaWxlbmFtZTpERUktbGFuZ3VhZ2UtZm9yLXBvc3RpbmdzLnBkZg== | HR Generalist has greatly expanded our recruitment resources. She attends regional job fairs both in person and virtually. We have expanded our advertising outreach with the help of JobElephant, that suggests targeted advertising including diversity sites. | attendance at job fairs continues. continual review of language in job postings. continue to see out partners in community organizations. | https://gccplanning.com/frm_file/aWQ6MjAzMHxmaWxlbmFtZTpFbXBsb3llZS1EYXRhLUZvcm0tMS5wZGY= | We have made good progress on this goal. We have successfully adapted to more robust diversity statements in job postings and are continuing to seek out community partners that can refer diverse candidates. Affirmative Action goals have been identified and are in progress. Staff members have attended safe zone training and display the “safe zone” stickers in their work areas. | Christa Aldrich | |||||
| 2022/2023 | Finance and Operations/CFO | Human Resources | SP 4 – Fiscal Operational and Infrastructure Sustainability, SP 5 – Campus and Community Engagement | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | HR-2022-2023-05 | Reporting Outcomes | By August 31, 2023 HR will contribute to the establishment of a culture of accountability and results by creating a system and cycle for reporting on key performance objectives. The goal will be measured by the number of reports created and reported out. | In Progress – On Schedule | A reporting process has been created for recruitment and hiring outcomes. The AAP will be shared with cabinet. | Exit Surveys and New Employee Discussions are taking place. There is not yet enough data to report out. | Awaiting results of the Great Colleges to work For and the Sexual Violence prevention survey. Data will be analyzed and reported on. Currently holding exit interviews and new employee discussions. We are tracking data, but have not completed enough to report out on. | We have created a system of reporting for recruitment/advertising outcomes. The Affirmative Action Plan was completed and shared with cabinet. We hope to have enough data to have a meaningful report on Exit Interview Surveys and New Employee Discussions for 23-24. We have just received the Great Colleges Survey information and plan to report on this. | Christa Aldrich | |||||||
| 2022/2023 | Finance and Operations/CFO | Human Resources | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | HR-2022-2023-06 | Revitalize EHS Program | By August 31, 2023 HR will have re established a comprehensive EHS plan. This will be achieved through EHS training for the AD, meetings with key EHS employees, and updating the compliance calendar and processes where needed. The goal will be measured by the successful completion of a comprehensive EHS plan. | In Progress – On Schedule | Monthly meetings with key EHS players have been established. An interview was conducted with the previous EHS manager to better understand our obligations. An overview meeting has been conducted with Campus Safety and Buildings and Grounds to inform the development of a monthly review checklist. We are also intending to complete a campus map with key locations eg: fire extinguishers, AEDs, etc. | Monthly meetings continue. Calendar of monthly tasks is in progress. Assistant Director has completed training on MSDS sheets. | Monthly meetings continue. A Wayfinding team has been implemented to handle signage and mapping so we are no longer pursuing this as an individual project. A draft of a comprehensive EHS calendar has been submitted to the Director of Buildings and Grounds for review. Assistant Director is completing training regarding Hepatitis B vaccination requirements. | https://gccplanning.com/frm_file/aWQ6MjAyN3xmaWxlbmFtZTpFSFMtTWFzdGVybGlzdC54bHN4 | We have made good progress on reinvigorating the EHS program. The draft of a “calendar” is helping us to track our obligations in this area. The Assistant Director of HR has actively sought out resources for training and is expanding her knowledge in this area. Monthly meetings with key stakeholders continue. We hope to continue this progress for 23-24. | Christa Aldrich | ||||||
| 2022/2023 | Student and Enrollment Services | Access and Accommodations – Disabilities | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 3 – Diversity and Inclusive Excellence, SP 5 – Campus and Community Engagement | 1.1 – Support students in their development and achievement of individual educational goals., 1.3 – Support academic progress of students needing developmental support. 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. 3.1 – Increase recruitment, retention, and completion of underrepresented student populations., 3.5 – Enhance the cultural awareness, skills, and competencies of employees. 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | A&A – 2022/2023 – Goal 1 | FAR Review | Access & Accommodations had to put the 2022 FAR review on hold. A&A will complete the FAR process this year by engaging in student surveys, connecting with reviewers – both on and off campus – and by engaging in research surrounding students with disabilities in college settings. | Postponed/Waiting on Others | Unfortunately, due to staffing challenges, this process is once again on hold. A&A is continuing to attempt to work on the FAR in small pieces until time can be dedicated to completing the process. | At this time, the FAR remains on hold for A&A. | The FAR remains on hold for A&A at this time. In addition, the FAR process is being reviewed to assist departments such as A&A who are limited in their staffing to be able to complete this type of task independently. | The FAR remains on hold for A&A at this time. In addition, the FAR process is being reviewed to assist departments such as A&A who are limited in their staffing to be able to complete this type of task independently. | Monica Romeo | |||||||
| 2022/2023 | Student and Enrollment Services | Admissions | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 3 – Diversity and Inclusive Excellence, SP 4 – Fiscal Operational and Infrastructure Sustainability, SP 5 – Campus and Community Engagement | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. 3.1 – Increase recruitment, retention, and completion of underrepresented student populations., 3.4 – Increase employment and retention of underrepresented populations., 3.5 – Enhance the cultural awareness, skills, and competencies of employees. 4.1 – Pursue opportunities to increase sources of revenue., 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness., 5.4 – Enrich the local workforce by increasing collaboration with key employment sectors and offering programs to address gaps in the employment skills throughout the community., 5.5 – Strengthen synergies from community partnerships and legislative advocacy efforts in ways that support our mission and values. | Admissions 2022-2023-Goal #1 | College-Wide Enrollment Assessment | By February 2023, as a result of AACRO support and committee collaboration, the Strategic Enrollment Management (SEM) plan will be completed and will serve as a guide for the College’s enrollment-related efforts over the next few years. | Completed | Began SEM process in 2021. Attended a virtual informational meeting, followed by five SUNY SEM Planning meetings, multiple meetings with consultant and SEM committee members. Co-chairs have scheduled weekly meetings to discuss and refine goals, strategies, tactics and action items. Co-chairs held two PAD presentations, created SEM email for feedback, spoke at Deans/Director’s meetings and submitted requested for feedback through GCC’s electronic News Notes. Co-chairs submitted two update reports to SEM consultant. Third report due 11/30. | The SEM plan is completed. It has been reviewed by Cabinet and submitted to AACRAO. The final step is to attend a convening conference in June to present our work. | https://gccplanning.com/frm_file/aWQ6MTk2NHxmaWxlbmFtZTpTRU0tRmluYWwtUmVwb3J0LTEtNC0yMy5kb2N4 | Ann Valento, Tanya Lane-Martin and myself presented our SEM at the Convening Conference in Colorado. | https://gccplanning.com/frm_file/aWQ6MjAyNXxmaWxlbmFtZTpTRU1fUGxhbl8yMDIyLTIwMjUtUHJvY2Vzc2lvbmFsLURvYy5wZGY= | In collaboration with various personnel from multiple departments across the College, a Strategic Enrollment Management (SEM) plan was created showing the College’s goals, strategies, tactics, and actions moving into the next 3-5 years. The plan is meant to be an ever-changing document to meet the realities and challenges the College will be experiencing moving forward and parts are embedded into the College’s new Strategic Plan. | Lindsay Gerhardt | |||||
| 2022/2023 | Student and Enrollment Services | Admissions | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.1 – Pursue opportunities to increase sources of revenue. | Admissions 2022-2023-Goal #2 | International Student Recruitment | By 2025 as a result of adopting the College’s Strategic Enrollment Management (SEM) plan strategies, tactics and action items, enrollment of new international students will increase by 10% as documented by GSI report. | In Progress – On Schedule | The SEM plan is still in process of completion and approval. The International Student Services team has started to tackle the first strategy of goal #6, building a robust international recruitment program. The team has attended a SUNY presentation on international agents, written a list of potential agents for further outreach and created an application to send for agent interest. Funds to hire international agents have been identified through VP of External Affairs. Next step is to send the application out via Constant Contact to our agent list to acquire partner agencies. Additionally, the team is working on the second strategy, explore opportunities to expand and create international partnerships. Meetings were held with SUNY Brockport international admissions, Monique from EduSearch Organization in Bonaire, Zu-edy Hernandez and Miraila Bernadina-Theodora from Virtual Youth Support in Curacao and UB Office of Admissions to discuss partnerships and pathways. Hosted CAN BB team. | An application was sent to international partners to gage interest in a formal agreement. While there were no replies, I was able to connect with Dan Lincoln (SUNY) and Mark Kopenski (SUNY INT Advisor) at the fall SUNY Director’s meeting for guidance. Meetings were had with Apply Board, Edvoy and Ken Cooper (AAE). We quickly realized a contract was needed. Using samples from New Paltz and Albany, we created a short and long contract for GCC. These have been sent to the VP for review. Vietnam seems to be a good market for GCC. ISSS team is working on applying for the PIA to participate in AAE student fairs in Vietnam and get connected with educational partners. Additionally, we attended the Curacao College and Career Fair, NACAC virtual fair, presented to Virtual Youth Support in Curacao on 11/25, virtual meeting with Haiti, exploring domestic travel to F1 certified HS, met with Amy Slusser for marketing ideas, and are finalizing our partnership with UB. 8 new INT students for Spring. | Admissions is currently in the process of hiring a new International Student Services Specialist. Current staff member left May 5, 2023. | International enrollment is slowly getting back to where we left off before COVID, even with the challenge of needing to replace two International Student Service Specialists within the last 2 years, support staff vacancy since October, and students still being denied VISAS. International Student Services/Admissions is making good progress toward the SEM goal by setting up virtual meetings with international partners and finalizing a contract approved by the College. Funding and plans are in place for a robust 2023-2024 international recruitment plan. We continue to utilize the free international consultant provided by SUNY to assist with meeting our international recruitment goals. | Lindsay Gerhardt | |||||||
| 2022/2023 | Student and Enrollment Services | Admissions | SP 4 – Fiscal Operational and Infrastructure Sustainability, SP 5 – Campus and Community Engagement | 4.1 – Pursue opportunities to increase sources of revenue. | Admissions 2022-2023-Goal #3 | Student Recruitment | By the end of the 2022-2023 school year as a result of in-person recruitment, events and targeted communication, Admissions will reestablish relationships and educate our GLOW and adjacent school counseling community about the offerings and value a GCC education can provide their students with the goal of them sharing the information with their student body to increase enrollment as documented by application and registration reports. | Completed | Admissions resumed our in-person recruitment with the WNY Consortium and Rochester Area Colleges. We attended both counselor breakfast events. GCC faculty recruited for the College at GLOW with your Hands event. Presented to College and Career classes at Eastridge HS. | Brockport High School group visit–12/7; Alexander HS group visit 12/9 | Hosted 3 Major Exploration Days, 6 Information Sessions & Tours, 6 HS Presentations, 27 college fairs, & Spring Open House | Admissions started the year by hosting 139 school counselors on campus at the SUNY Opinform and never slowed down despite loss of personnel and other challenges. Through all the efforts stated above in the progress reports, combined with SUNY initiatives, enrollment of new students has increased for both spring, summer and is currently ahead for fall 2023. | Lindsay Gerhardt | |||||||
| 2022/2023 | Student and Enrollment Services | Athletics | SP 3 – Diversity and Inclusive Excellence, SP 5 – Campus and Community Engagement | 3.3 – Expand co-curricular and student life opportunities that will foster interactions to help students develop competencies associated with diversity, inclusion, global citizenship, social justice, equity, and community fairness. 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region. | Athletics-2022-POA Goal #1 | NJCAA Men’s Soccer National Tournament | Our athletic department is hosting the NJCAA Men’s National Soccer Tournament in fall of 2022. We anticipate over 200 student athletes and over 500 fans from out of the area coming to campus. This will give the college national recognition. | Completed | National Tournament was a success! | Kristen Schuth | ||||||||||
| 2022/2023 | Student and Enrollment Services | Athletics | SP 5 – Campus and Community Engagement | 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region., 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | Athletics-2022-POA Goal #2 | SEI/Athletics/College Village Collaboration | By 06/01/2023 as a result of Increased collaboration between SE&I, Athletics and college village the departments will increase combined events by another 20% and students will have overall increased engagement as documented by attendance at these additional events. | Completed | This far into the semester we have combined on four different events and have a few more planned. | We are shooting for an additional four events this semester. | We collaborated on multiple events this year and will continue this relationship. | Kristen Schuth | ||||||||
| 2022/2023 | Student and Enrollment Services | Athletics | SP 1 – Student Support and Success, SP 4 – Fiscal Operational and Infrastructure Sustainability | 1.1 – Support students in their development and achievement of individual educational goals. 4.1 – Pursue opportunities to increase sources of revenue., 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | Athletics-2022-POA Goal #3 | Athletic Facility Projects | By 12/01/2022 as a result of collaboration with Buildings and Grounds, IT and Athletics Three projects (Hudl Implementation, Turf Field renovation, and the Esports Lab will be complete as documented by the fact that all materials are in and the areas are up and running. | Completed | Hudl is complete and up and running. Turf field is waiting on the team huts to come in. Should be in December. Esports lab is still being worked on. | Hudl is complete and working amazingly! Turf field is 90% complete. Scoreboards and a small shed are the next steps in the process. The esports lab is also open and is an amazing space! The last pieces (lit cougar, window clings, and wall wrap) for the room have been ordered and should be in soon! | All areas are completed. | Kristen Schuth | ||||||||
| 2022/2023 | Student and Enrollment Services | Child Care Center | SP 4 – Fiscal Operational and Infrastructure Sustainability, SP 5 – Campus and Community Engagement | 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | CC-2022/2023-Goal 1 | Playground Renovation | By July 1st, 2023, as a result of collaboration with Building and Grounds department the GCCA Child Care Center will redesign and the restructure the outdoor GCCA playground. A minimum of 80% of the playground renovation will be complete by end of May using grant funds to meet the educational and physical needs of the children who attend the child care center to assure the best possible environment for development. As documented, financial receipts with proof of purchase of new playground equipment. The mission is to provide a fun and safe area for children to play, while maximizing the functionality of the existing play area. The goal is to build and maintain an inclusive playground that promotes age appropriate physical activity for children of all abilities, as well as establishing easy, long-term maintainability for building and grounds department. | In Progress – On Schedule | On October 7th, 2022, the GCCA Child Care center & Building and Grounds Director held a planning meeting. The new playground equipment was then purchased from BYO Playgrounds and is expected to be shipped on November 15th, 2022. The playground equipment will need to be stored on campus for a few months while the construction of the fencing and playground square footage is expanded. Building and Grounds will schedule fencing quotes, within the next few weeks, so the child care center can budget for the installation from our NYS Stabilization Grant funds. As of November 8th, the playground renovation timeline is on track to being complete by summer 2023. | As of February 13th, 2023, the project is on track to be completed on time and within budget. The current budget for the renovation is $20,000. The remaining budget must cover the cost of fencing, gravel and playground accessories. The large preschool playground equipment has arrived and is being stored on campus. Building and Grounds has scheduled three fencing quotes. Once bids are received, we will have an exact budget for fencing and a project start date. Building and grounds is waiting for approval for from “Dig Safe NY” before they may begin digging the existing playground. Expectation is for this to start February 16th, or 17th. | The project timeline is on schedule. The playground is set to be completed by July 1st, 2023 by the GCC Building and Grounds Department. | In conclusion the GCCA Child Care Center Playground renovation will be completed three weeks after the original project deadline. Children will be expected to play on the newly renovated playground space as of July 21st, 2023. With collaboration with the Building and Grounds department the GCCA Child Care Center has increased the playground space with expansion of new fencing, and new playground equipment. Additional playground space for children ages 12 months to 24 months has been developed. Essential to the completion of the project within budget, was the use of the NYS Stabilization Grant Funds, and Capital Improvement investment funds distributed by GCC to the GCCA. We also sourced additional capital funding with partnering with QUALITYstarsNY to complete the project enhancements. We can now meet the educational and physical needs of the children who attend the childcare center. Generations of children to come will continue to have a safe and beautiful play space. | Kayleen McEwan | |||||||
| 2022/2023 | Student and Enrollment Services | Child Care Center | SP 1 – Student Support and Success, SP 5 – Campus and Community Engagement | 1.1 – Support students in their development and achievement of individual educational goals. 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness. | 2023-2024-POA 1 | Cross-Functional Project Participation | By May 1st, 2024, as a result of collaboration with colleagues from different departments and facilitating inclusive workplace practices, all 2023-2024 HUS 106 students will collaborate with GCCA Child Care teachers to set specific learning goals, as documented by development and implementation of engaging age-appropriate lesson plans to GCC Preschool children. Sharing knowledge and expertise can lead to new and creative ideas, while diverse perspectives can lead to problem-solving. In addition, collaboration promotes open communication channels, which foster a culture of innovation within the community of GCC. | Completed | The HUS 106 students worked in the GCCA Preschool classroom for 4 weeks developing age appropriate lesson plans to the pre-k students. Students from the HUS class properly planned curriculum and learned what the lesson planning expectations are at the early education level. The children in the preschool classroom thoroughly enjoyed and looked forward to their interaction with the HUS student teachers. The collaboration between HUS students and the lead preschool teacher reinforced child development and growth, professionalism and leadership; administration and management to assist the children in the child care center, and the students of the HUS 106 class. The preschool lead teacher learned from the student teachers in our collaboration, as much as I hope they learned from our teaching staff and their experiences with the children in the classroom setting. | The HUS 106-Early Childhood Education Methods and Materials class is not offered for the Spring 2024 semester. The GCCA Child Care Center has completed the collaboration project for the Fall 2023 semester. The child care center will begin collaboration with students in the ESL and English course. International students will choose a children’s story and complete a read aloud activity during the Spring semester. | The collaboration with Professor Klaiber and her ESL and English students was incredibly useful and beneficial to the GCC students and the preschool classroom. Teachers in the GCCA Child Care Center were able to guide international students who speak English as a second language select age appropriate children literature. The children enjoyed having guest readers in the classroom and they were able to practice their listening skills to intently focus on the read aloud. | The year of collaboration with various departments on campus was successful. The child care center worked together with one or more departments to enhance the learning of the preschool students who attend GCCA Child Care, but also the adult students who were allowed in a classroom setting created a hands on learning approach. We found that the biggest benefit of collaboration was the improved teacher engagement of the GCCA Child Care. Teachers felt connected, supported and engaged with their work with the HUS 106 students, and the ESL students and felt like they were part of something bigger than just the classroom. GCC Students during the collaboration project played an important role in improving employee engagement by providing teams with a sense of purpose, greater autonomy to make decisions, opportunities for skill development, enhanced relationships, and improved recognition and appreciation for their hard work in the classroom setting. The collaboration efforts were successful. | Kayleen McEwan | |||||||
| 2022/2023 | Student and Enrollment Services | College Counseling Services | SP 1 – Student Support and Success, SP 5 – Campus and Community Engagement | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | Counseling Services – 2022/2023 – Goal 1 | Wellness | Counseling Services is working on the creation and maintenance of our Wellness Center. This replaces the former Health Center and focuses on student health, wellness and healthy lifestyle choices. With the addition of a Wellness Specialist, Counseling Services has purchased items to create a meditation space and international prayer space. We are currently advertising the space and working on scheduling wellness activities to create student engagement opportunities with the space and the Wellness Specialist. We will also be offering individual health and wellness coaching through the wellness center. | Completed | Our wellness coach is working on advertising the wellness space to our community. Students are participating in Mindset Mondays (meditation groups) and Yoga Warriors (yoga practice). Students are utilizing the wellness space for individual wellness activities, as well as the prayer space. Students are also scheduling individual health and wellness appointments. | Students continue to participate in Mindset Mondays (online offering) and Yoga Warriors on Friday afternoons. The Women’s softball team is now engaging in weekly yoga to assist in developing their game. Self-care days were held this February with incredible turnouts from our students. Many offerings for the two day event included aromatherapy, making worry dolls, making vision boards, healthy smoothies, yoga, massage, reiki, therapy dogs and more. Our wellness coach has also created on online wellness module that faculty can elect to add to their courses. Presentations on wellness were made at PAD at the beginning of the Spring semester. We are continuing to plan wellness events throughout the semester. In addition, our wellness specialist is offering individual wellness sessions for students, including topics like shopping healthy on a budget, making time for wellness in your day and making positive choices. | Our Wellness Space and updates are complete! Students are actively using our wellness space in the former health office. We have a couple of students who utilize our international prayer space throughout the week. We have several students who use our quiet space in the Counseling side of the dean of students suite daily. Students are regularly scheduling Wellness Appointments with our Wellness Specialist. Our last event of the year – a nature hike and lunch with meditations – was attended by 10 students. Many faculty have utilized our Wellness Specialist and Counseling to present to their classes, provide informational sessions and engage their students in a healthy lifestyle. Students regularly attend yoga and meditation offerings. We had unprecedented attendance at our Self-Care days in February. Several athletic teams collaborate with our Wellness Specialist to support our student athletes. | Counseling & Wellness Services had 540 individual appointments over this past year. Countless students have used our quiet space in the Counseling Center and the Meditation/Prayer space in the Wellness Center (former Health Office). Anecdotal evidence supports student engagement with counseling and wellness; student self-reports indicate that they enjoy using our space and look forward to working with our staff. We are continuing to collaborate with faculty, athletics, SEI and others on campus to promote student health, mental health and overall positive well-being. | Monica Romeo | |||||||
| 2022/2023 | Student and Enrollment Services | Conduct/Dean of Students | SP 1 – Student Support and Success, SP 3 – Diversity and Inclusive Excellence | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 3.1 – Increase recruitment, retention, and completion of underrepresented student populations. | SPS-2022-#1 | EOP Goal 1 | Terry George and I will implement a bi-weekly mandatory study hall for EOP students. As a result, they will pass 50% or more of their classes over the 2022-2023 academic year. | In Progress – On Schedule | Terry George and I set up a daily study hall Monday-Thursday 3 to 4pm in the library classroom to help students stay on track. In addition, we hold weekly meetings to inform the students of important dates and deadlines. As a result, we have discovered the need for a math tutor. Currently, an individual has applied and we are in the process of interviewing them. | The EOP students attended counseling on a weekly basis and met with Terry George and I after progress reports showed that the students were struggling. | 28 out of 35 students passed over half their classes for the year. This is much better than previous years and we will look forward to working with them next year as well. | As a result of weekly meetings and counseling interventions, 28 out of the 35 students were successful in more than half their classes. EOP is happy with the results and looks forward to retaining them for their second year. | Tanya Lane-Martin | |||||||
| 2022/2023 | Student and Enrollment Services | Conduct/Dean of Students | SP 1 – Student Support and Success | Dean of Students 2022-2023POA1 | Development of Academic Integrity Review Committee | Building off prior meetings between the Dean of Students and academic faculty, by May 31, 2023, as a result of initiating and facilitating meetings with members of the Academic Affairs division, a strategy will be designed to fill in the gaps for servicing students who wish to appeal their Academic Dishonesty charges during the academic year. This process will be developed and documented in a written statement which will be an addendum to the GCC Code of Conduct. | Completed | Dean of Students has met with the Academic Standards committee to review the issues at hand. Two forms have been developed: Academic Dispute Form (for students) and the Academic Integrity Report Form (for faculty). | https://gccplanning.com/frm_file/aWQ6MTk0MHxmaWxlbmFtZTpBY2FkZW1pYy1EaXNob25lc3R5LVJlcG9ydGluZy1Gb3JtLnBkZg==, https://gccplanning.com/frm_file/aWQ6MTk0MXxmaWxlbmFtZTpTdHVkZW50LUFjYWRlbWljLURpc3B1dGUtRm9ybS5wZGY= | Dean of Students (DOS) has met with the Provost, and he is in the process reviewing and revising the Plagiarism and Academic Dishonesty document (attached). DOS also called a meeting with a subcommittee of the Academic Standards Committee to review newly written protocol. The committee made significant changes (see attached), and this information will now take the place of the Student Academic dispute form as part of the Student Handbook. Helpdesk has been contacted to make this change on the website. This information will be helpful for students during the semester when they have most types of academic problems. | https://gccplanning.com/frm_file/aWQ6MTk1OXxmaWxlbmFtZTpQbGFnaWFyaXNtLWFuZC1BY2FkZW1pYy1EaXNob25lc3R5LVN0YXRlbWVudC0xLTIwLTIzLW1lZXRpbmcucGRm, https://gccplanning.com/frm_file/aWQ6MTk2MHxmaWxlbmFtZTpHQ0MtU3R1ZGVudC1BY2FkZW1pYy1Jc3N1ZXMtb2YtQ29uY2Vybi5kb2N4 | Review continued to be completed by the Academic Standards Committee. Additional changes were made to the Academic Dishonesty Statement which now includes Artificial Intelligence. Dean of Students began notifying students who claim they didn’t cheat about the new process. The Student Handbook has been updated again on the GCC website (and will not need to include it in the Code of Conduct until next major updates): | The Dean of Students and the Academic Standards committee developed a new system for addressing when students want to appeal an allegation of academic dishonesty during the semester. Cheating with Artificial Intelligence was also addressed. Previously only final grades could be appealed. Detailed information about the process can be found in the online GCC Student Handbook. | Patricia Chaya | ||||||
| 2022/2023 | Student and Enrollment Services | Financial Aid | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | FAO 2022-23 POA1 | Increase student financial literacy on campus by utilizing SUNY Smart Track program | By 6/30/23, as a result with working with key campus leaders, at least 20% of full time aid recipients will complete at least 1 SUNY Smart Track module as documented with monthly Smart Track reports from SUNY (Inceptia – contracted vendor). | In Progress – Behind Schedule | We are behind in this goal. Staffing issues and new federal requirements have pushed focus to other priorities. It is our hope to improve upon our engagment with students on this important topic. We are partnering with Inceptia (who handles the Smart Track program) with their “Return to Repayment” program for student loan borrowers this fall. During their engagement with students, they will provide information about Smart Track. | Joseph Bailey | ||||||||||
| 2022/2023 | Student and Enrollment Services | Financial Aid | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | FAO 2022-23 POA2 | Counseling staff SAI training for 2324 | By 6/30/23, as a result of training by counseling staff, participation in a minimum of three NASFAA, NYSFAAA and SUNYFAP workshops on the transition of the federal EFC (Expected Family Contribution) to the SAI (Student Aid Index) for upcoming 2324 FAFSA (and subsequent years). | In Progress – On Schedule | We have been participating in bi-weekly webinars presented by the Department of Education. These will continue throughout the summer and fall. The Department of Education will also provide addtional training as we draw closer to the start of the 2425 academic year. We have included AEOC and Upward Bound to the sesssions as well. | Current memberships with NASFAA, NYSFAAA and SUNYFAP all include webinar and training options. There is a potential that NASFAA annual conference would have enhanced training. Estimating a cost of approximately $1,500. | I cannot stress enough how much of an impact the upcoming federal changes will be for the Financial Aid Office. These changes are historic in nature as the federal aid programs/administration has remained relatively the same for 40 years. The 2425 academic year (which will begin in December of 2023) will require a lot of support from the College community. | Joseph Bailey | ||||||||
| 2022/2023 | Student and Enrollment Services | Health Services | SP 1 – Student Support and Success, SP 4 – Fiscal Operational and Infrastructure Sustainability, SP 5 – Campus and Community Engagement | 1.2 – Support student progress rates at all segments of the college career., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | Goal 1 – SHS – Compliance | Immunization/Vaccination Compliance | By August 31, 2023, 100% of students registered for the 2022-2023 academic year will be compliant with NYS and SUNY compliance requirements for immunizations and vaccinations. Staff working on this goal will utilize emails, phone calls and collaboration with health professionals, students and families to gain compliance. Reports on October 31st to NYS for MMR/Immunization requirements will demonstrate 100% compliance. On-going reporting from our COVID report and MMR/Meningitis report will continue to demonstrate immunization/vaccination compliance by all students. | In Progress – Behind Schedule | Our report was submitted to the state on 10.31.2022. 219 students were out of compliance for immunizations. Students were informed about immunization requirements through: | As of today, we have 80 students for the Spring 2023 semester who are non-compliant with NYS MMR/Meningitis requirements. Students have received detailed emails outlining what information is needed from each student. Students are assisted via email, by phone and in person to achieve compliance. | Our immunization system was identified by the NYS Health Department for an audit of records. The audit occurred in April 2023. Findings were:120 records were randomly selected and reviewed; Of the 120 records, 23 students were found to be out of compliance. Amber Nichols and Monica Romeo followed up with emails and phone calls to the 23 students. 8 students were non-responsive and had a hold placed on their account. Feedback from the Nurse who completed our audit includes the following: She stated that she liked the form we created to assist in meningitis compliance. This waiver allows a student to sign off on not receiving the meningitis immunization; She stated that she likes that we put a hold on the students’ accounts when they are non-compliant with requirements; She stated that she likes the amount of communication we use with our students and the documentation of our communications; What we learned from this audit: See attachment. | https://gccplanning.com/frm_file/aWQ6MjAxM3xmaWxlbmFtZTpQT0EtSW1tLUluZm8uZG9jeA== | Amber Nichols and Monica Romeo work consistently to achieve 100% compliance with NYS Immunization requirements. Over the past year, we have experienced the following successes: only 8 students remained out of compliance with our NYS Immunization audit; communications have been honed to maximize understanding and compliance; Amber and Monica are able to work quickly to address issues that arise and effectively collaborate to solve immunization challenges. | Monica Romeo | ||||||
| 2022/2023 | Student and Enrollment Services | Student Engagement & Inclusion | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | SE&I -2022-POA Goal #1 | National Society of Leadership Success (NSLS) | By 5/1/2023 as a result of the implementation of the NSLS certificate program 30 percent of the students enrolled (174 currently) will complete the program as documented by the certificate they will receive. | Completed | Currently have 177 members that have join and are working towards completion. | Currently have an additional 79 that have joined us since the spring 2023 semester. So far 66 students have completed the coursework for the foundations of leadership certificate which is 37 percent of those that were enrolled in fall semester. | The National Society of Leadership and Success was started on our campus in the fall of 2022. We have had 111 students complete the coursework for the foundations of leadership certificate. | Kristen Schuth | ||||||||
| 2022/2023 | Student and Enrollment Services | Student Engagement & Inclusion | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.1 – Pursue opportunities to increase sources of revenue., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | SE&I -2022-POA Goal #2 | Club Grant Opportunity | By 5/1/2023 as a result of the development of a grant program, through excess fundraising accounts, at least one club will receive a grant this year for additional student programming. | In Progress – Behind Schedule | Kelly Starchok is currently working on creating the grant to be put out next semester. | Grant is currently being written with plans to disseminate to clubs in the next month. A few clubs have already came forward with initiatives that would meet the criteria. | This goal is being pushed to a fall 2023 initiative. | Kristen Schuth | ||||||||
| 2022/2023 | Student and Enrollment Services | Student Engagement & Inclusion | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness. | SE&I-2022-POA Goal #3 | Club Compliance | By 5/1/2023 as a result of tracking and maintaining consistency for students and advisors all of the current clubs on campus will be in 100% compliance as documented by their attendance at events and interclub council. | Completed | Clubs are being tracked and reminded frequently of their progress. | All events have been documented and most clubs are in compliance. SE&I is working on communicating to those clubs that are not in compliance. | All club compliance has been tracked. | All clubs that are active are in compliance. | Kristen Schuth | |||||||
| 2022/2023 | Student and Enrollment Services | Student Engagement & Inclusion | SP 3 – Diversity and Inclusive Excellence | 3.2 – Create opportunities to help students develop competencies associated with equity, diversity, and inclusion within courses, certificates, and/or degree programs., 3.3 – Expand co-curricular and student life opportunities that will foster interactions to help students develop competencies associated with diversity, inclusion, global citizenship, social justice, equity, and community fairness. | SE&I -2022-POA Goal #4 | Safe Zone Training | By 5/1/2023 as a result of training opportunities on campus a minimum of 20 people will be safe zone trained as documented by the individual receiving a certificate. | Completed | In progress – Both Madeline Reichler and Christina Mortellaro are getting trained to be trainers in January. | Madeline Reichler has been trained on January 26th and 27th and plans to do the trainings for faculty and staff during spring break in March 23rd from 9am -1pm. | Madeline Reichler had trained 16 employees in the safe zone training. | Kristen Schuth | ||||||||
| 2022/2023 | Student and Enrollment Services | Student Engagement & Inclusion | SP 3 – Diversity and Inclusive Excellence | 3.1 – Increase recruitment, retention, and completion of underrepresented student populations., 3.2 – Create opportunities to help students develop competencies associated with equity, diversity, and inclusion within courses, certificates, and/or degree programs., 3.3 – Expand co-curricular and student life opportunities that will foster interactions to help students develop competencies associated with diversity, inclusion, global citizenship, social justice, equity, and community fairness. | Promote familiarity and open discourse between students and faculty/staff. | Cougar Connections Events | The Office of Student Engagement & Inclusion during the 2023-2024 academic year will plan and implement Cougar Connections events that will promote the familiarity and open discourse for students with faculty and staff during a minimum of 4 events. These events will give our faculty and staff the opportunity to engage openly with our GCC Students to assist with retention and networking and continue to offer support through our GCC resources and build relationships/community. | In Progress – On Schedule | During Fall 2023 Week of Welcome there will plenty of opportunities for students to engage with faculty and staff including: | On Tuesday, November 21 SE&I hosted and celebrated World Hello Day. Students, faculty, and staff were invited for some light refreshments and to just say HELLO to each other. They learned how to say HELLO in a few different languages from a handful of our GCC International Students. World Hello Day is an unofficial holiday celebrated on November 21 by 180 countries. It showed the importance of personal communication for preserving peace. SE&I encouraged our GCC community to participate by simply greeting 10 people throughout the day. | Kelly Starchok | |||||||||
| 2022/2023 | Student and Enrollment Services | Student Engagement & Inclusion | SP 3 – Diversity and Inclusive Excellence, SP 5 – Campus and Community Engagement | 3.1 – Increase recruitment, retention, and completion of underrepresented student populations., 3.2 – Create opportunities to help students develop competencies associated with equity, diversity, and inclusion within courses, certificates, and/or degree programs., 3.3 – Expand co-curricular and student life opportunities that will foster interactions to help students develop competencies associated with diversity, inclusion, global citizenship, social justice, equity, and community fairness. 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | Promote familiarity and open discourse between students and faculty/staff. | Cougar Connections Events | The Office of Student Engagement & Inclusion during the 2023-2024 academic year will plan and implement Cougar Connections events that will promote the familiarity and open discourse for students with faculty and staff during a minimum of 4 events. These events will give our faculty and staff the opportunity to engage openly with our GCC Students to assist with retention and networking and continue to offer support through our GCC resources and build relationships/community. | In Progress – On Schedule | During Fall 2023 Week of Welcome there will plenty of opportunities for students to engage with faculty and staff including: | On Tuesday, November 21 SE&I hosted and celebrated World Hello Day. Students, faculty, and staff were invited for some light refreshments and to just say HELLO to each other. They learned how to say HELLO in a few different languages from a handful of our GCC International Students. World Hello Day is an unofficial holiday celebrated on November 21 by 180 countries. It showed the importance of personal communication for preserving peace. SE&I encouraged our GCC community to participate by simply greeting 10 people throughout the day. | Kelly Starchok | |||||||||
| 2022/2023 | Student and Enrollment Services | Student Success Center | SP 3 – Diversity and Inclusive Excellence, SP 5 – Campus and Community Engagement | 3.5 – Enhance the cultural awareness, skills, and competencies of employees. 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness., 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region. | 1 | Student Success Center Outreach and Activity Information Sharing | By June 30, 2023 as a result of the monthly News Notes email communication, all Genesee Community College faculty and staff will receive communication sharing Student Success Center outreach and activity information as documented by the News Notes email sent. | In Progress – On Schedule | The Student Success Center submitted News Notes for the months of October and November to share what has been happening in the SSC and how we have been outreaching to students and collaborating with other departments. Information was shared about the different services that the SSC offers and how we can assist students. In addition, the offer was extended for Success Coaches to visit classrooms and for departments to participate in registration events. | The Student Success Center has continued to submit News Notes monthly, including the months of December, January, and February. Information was shared about how the Student Success Team completed the SUNY Center for Professional Development Career Readiness Champion Certificate. With the spring semester approaching, registration options for students were also shared. The registration options provided a variety of avenues for how students could best meet with a Student Success Coach. Sharing this information allowed for staff and faculty across campus to have the knowledge to share with their students and students they may interact with. Additionally, SSC activity and visit data was shared from the month of January. News Notes provided an opportunity to share the success of Graduation 101, promote Early Intervention and Support referrals, as well as extend the invite for classroom visits and collaborative registration events. | The Student Success Center successfully made submissions to News Notes for March and May of 2023 sharing information about fall registration opening dates and events encouraging registration. News Notes was also used to encourage faculty and staff across campus to participate in SSC Kickoff Registration Spirit Week. Information was also shared about the SSC’s involvement in Admissions Open House, Physical Therapy Assistant and Veterinary Technology registration events, and athlete registration days. Unfortunately, due to the demanding schedules of the Student Success Coaches and their focus on enrollment and retention and also the roll out of Genesee 4 Life, we were unable to contribute to the April and June editions of News Notes. | Carrie Sputore | ||||||||
| 2022/2023 | Student and Enrollment Services | Student Success Center | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 3 – Diversity and Inclusive Excellence, SP 5 – Campus and Community Engagement | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career. 2.1 – Develop an inclusive teaching and learning-centered environment that fosters student success and attainment of Institutional Learning Outcomes., 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence., 2.3 – Continue meaningful, cyclical assessment of courses and programs to ensure relevance, quality, and compliance., 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. 3.1 – Increase recruitment, retention, and completion of underrepresented student populations., 3.5 – Enhance the cultural awareness, skills, and competencies of employees. 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness. | 2 | Student Experience Survey | By June 30, 2023 as a result of creating and implementing a Student Experience Survey in Who’s Next, 50% of the students who visited the Student Success Center in person and virtually will complete the survey as documented by the number of survey’s completed in Who’s Next. | In Progress – Behind Schedule | Provided an introduction about a student experience survey and the desire to include one into our business process. The inclusion of such a survey will allow for student and visitor feedback to help improve the operation and it’s efficiency. The plan is to incorporate the survey into the Who’s Next platform. After speaking with the vendor, it is possible to provide the survey to students once they visited the SSC in-person or virtually. Three individuals from the Student Success department were chosen to develop the questions. | Now that the Who’s Next platform initial installation is complete and the department has settled in using the platform and requesting the necessary changes, we are moving forward with the creation of the student experience survey. The SSC survey team has met to determine their suggested questions and sent out a request to the rest of the SSC team for additional questions. The survey team is in the process of narrowing down the list of questions and will submit the finalized survey for review by the Institutional Review Board. Once approved, the survey will be shared with Who’s Next for implementation. | Unfortunately, due to the demanding schedules of Student Success Coaches and prioritization of student enrollment and retention and the roll out of Genesee 4 Life, we were not successful in completing this goal. | Carrie Sputore | ||||||||
| 2022/2023 | Student and Enrollment Services | Testing Center | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support. | Testing Center – 2022/2023 – Goal 1 | Who’s Next Transition | The Testing Center will be working on a transition from the use of Calendly to schedule testing sessions to the use of Who’s Next to schedule testing sessions. We will work to have 100% of the students using the Testing Center be able to utilize this format for scheduling by next summer. | Postponed/Waiting on Others | Kanoko Lumberg continues to work with Who’s Next to incorporate the Testing Center into the platform. Kanoko and Who’s Next staff are working together to build the student facing sections so that they make sense to our students and meet the needs of the testing center. | The Testing Center is continuing to work with Who’s Next to determine the best ways in which to edit Who’s Next to create a favorable environment for our students to schedule testing sessions. At this time, Who’s Next is unable to meet the specific needs of the testing center for scheduling options. Who’s Next is working to see if specific settings can be created for testing center students. | This goal remains in progress. The scheduling options for the Testing Center are complex and require branching that complicates the process. Code must be written to enact the needs of the testing center. Our contact at Who’s Next is pulled in many directions and struggles to assist the testing center in a regular capacity. | The Testing Center is continuing to work with Who’s Next personnel to create a useful system that will work for our many student needs. While Who’s Next continues to work on this project, the Testing Center will continue to utilize Calendly to facilitate the scheduling of our many tests for our students. | Monica Romeo | |||||||
| 2021/2022 | Academic Affairs | Accelerated College Enrollment Programs | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 5 – Campus and Community Engagement | 1.2 – Support student progress rates at all segments of the college career., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence. 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness., 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region., 5.5 – Strengthen synergies from community partnerships and legislative advocacy efforts in ways that support our mission and values. | ACE-2021-22-POA 1 | Enhance direct interactions and collaboration between College and ACE faculty. | By 06/30/2022 as a result of working with area directors, deans and faculty, 100% of ACE faculty will have received at least one direct communication from college faculty offering support and collaboration toward the development and teaching of their ACE course | Completed | November 2021: | February 2022: | June 2022: | July 28, 2021: The overall intent of this goal is to strengthen the relationships between College and ACE faculty resulting in a higher level of direct collaboration including individual and group interactions and professional development opportunities. Ultimately, as faculty trust and camaraderie grows, ACE faculty will become more likely to promote GCC to their students. If successful, this will increase the quality of ACE sections and help with the College’s retention efforts. November 2022: | Edward Levinstein | |||||||
| 2021/2022 | Academic Affairs | Accelerated College Enrollment Programs | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | ACE-2021-22-POA 2 | Provide additional supports to PTECH students who have transitioned from the Tech Academy to on-campus classes. | By 06/30/2022 as a result of coordinating with Western New York Tech Academy administration and appropriate GCC staff and faculty, 100% of Tech Academy/PTECH students who have transitioned to campus will attend at least 50% of provided study hall, seminar and tutoring sessions provided by ACE staff and assigned advisors as documented by attendance records maintained by ACE staff. | Cancelled | November 2021: | February 2022: Due to lack of participation and a willingness of WNYTA administration to give this another try due to the poor results this fall, I am cancelling this goal. I don’t think WNYTA is willing or able to make this mandatory for the students due to transportation and other issues. Without being mandatory, students are not attending even when we try to incentivize with a free lunch. | Edward Levinstein | |||||||||
| 2021/2022 | Academic Affairs | Campus Centers Albion, Arcade, Dansville, Lima, Medina, Warsaw | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness. | Albion, Arcade, Dansville, Lima, Medina, Warsaw | Campus Centers – 2021/2022 – Goal #1 | Improve Visibility of the Campus Centers and College | By 8/31/2022, as a result of the attendance at local community meetings and increased advertising promotions, a minimum of 6 such instances will take place throughout the year, as documented by attendance records and reports. | Completed | November 2021 | February 2022 | June 2022 | Amy Churchfield | |||||||
| 2021/2022 | Academic Affairs | Campus Centers Albion, Dansville, Lima, Medina | SP 5 – Campus and Community Engagement | 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region., 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | Albion, Dansville, Lima, Medina | Campus Centers – 2021/2022 – Goal #2 | Promote College to Career training for campus center staff | By 8/31/2022, as a result of the attendance at professional development opportunities, 6 members of the Campus Center staff will participate in a minimum of 3 activities with a special emphasis on college to career training, as documented by attendance records and reports. | Completed | November 2021 | February 2022 | June 2022 | Amy Churchfield | |||||||
| 2021/2022 | Academic Affairs | Campus Centers Arcade, Warsaw | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support. | Arcade, Warsaw | Campus Centers – 2021/2022 – Goal #3 | Increase the Academic Support for Wyoming County Campus Center Students | By 8/31/2022, as a result of offering a series of academic workshops, the staff at the Wyoming County campus centers will offer a minimum of 4 academic related workshops for students, as documented by attendance records and promotional material. | Cancelled | November 2021 | February 2022 | June 2022 | Amy Churchfield | |||||||
| 2021/2022 | Academic Affairs | Human Communications and Behavior | SP 2 – Teaching and Learning | 2.3 – Continue meaningful, cyclical assessment of courses and programs to ensure relevance, quality, and compliance. | HCB-2021-2022-POA Goal #1 | Theatre Arts Program Review | By May of 2022, as a result of collaboration between the Director of Fine and Performing Arts, the Theatre Arts faculty, and the members of the Academic Assessment Committee, the Theatre Arts program evaluation will be completed and will help inform the implementation of the newly revised Theatre Arts A.S. program in the Fall of 2022. | Completed | NOVEMBER, 2021 – Maryanne Arena, Director of Fine and Performing Arts, reports that she is regularly meeting with Becky Dziekan, chair of the Academic Assessment Committee and work is progressing on this program evaluation. Maryanne has been in contact with the program faculty and is in in the process of compiling data from the THE courses for inclusion in the report. | FEBRUARY, 2022 – Maryanne Arena reports that she continues to work with Becky Dziekan and is making good progress on the program review. She encounter some difficulties accessing the necessary data for the review, but she is working with Becky and Michelle Forster, our HCB secretary to extract the necessary information from the repository and the proper forms from the Assessment Committee website. | JUNE, 2022 – The external review team met with us virtually on April 15 and provided Director Arena and Brodie McPherson with some valuable feedback that was incorporated into the Theatre Arts Program Evaluation Report. In early May, Director Arena completed the evaluation report (see Program Evaluation Report ThArts22(1).pdf). | https://gccplanning.com/frm_file/aWQ6MTkwOHxmaWxlbmFtZTpQcm9ncmFtLUV2YWx1YXRpb24tUmVwb3J0LVRoQXJ0czIyLTEucGRm | We have always taken pride in fostering a “culture of assessment” here at GCC. After a few years of struggle while redefining and re-establishing the academic assessment process, the 2021-2022 academic year marked a period where our faculty and staff made great strides in utilizing the new process and the data collection tools that have been developed to create thoughtful program and general education assessment reports that facilitate meaningful and relevant improvements to our curriculum. The Theatre Arts Program Evaluation Report is only one of several reports completed this year, but is a great example of how the new process has been embraced by the faculty and has facilitated the continuous improvement of our programs and offerings. | Timothy Tomczak | ||||||
| 2021/2022 | Academic Affairs | Human Communications and Behavior | SP 1 – Student Support and Success | 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | HCB-2021-2022-POA Goal #2 | CASAC educational requirements-Alcohol & Substance Abuse Program | By December of 2021, as a result of collaboration between the Director of Human Service Careers and Education, the Human Services faculty, and the Dean of HCB, identify and detail the resources required for expansion of the Alcohol and Substance Abuse Studies program to include full CASAC educational requirements. | Completed | NOVEMBER, 2021 – Director Scondras reports that initial meetings with the Office of Alcohol and Substance Abuse Services (OASAS) have been positive and she estimates that only one or two courses might need to be added to the Alcohol and Substance Abuse Studies program to include full CASAC educational requirements. A meeting with Professors James Myers and Kari Heidemann (program faculty), Director Scondras, and representatives from OASAS was held recently. Information regarding this meeting will be attached to this update when it becomes available. | FEBRUARY, 2022 – Director Scondras reports that there is a delay in meeting this particular goal. Prof. James Myers, primary faculty member in the Alcohol and Substance Abuse Studies program, received additional information from OASIS regarding the CASAC requirements. These requirements will not only mean the addition of one or more courses to the current programming, but existing courses will need to be revised. James is currently working with Director Scondras and fellow faculty member in the HUS program, Kari Heidemann, to get these changes processed in a timely fashion. They plan to submit all curriculum proposals at the onset of the fall 2022 semester. | Director Scondras reports that she, Professor James Myers, and Professor Kari Heidemann have met several times, over the past academic year, with representatives from the Office of Addiction Services and Support OASAS and have identified and detailed the resources required for expansion of the Alcohol and Substance Abuse Studies program to include full CASAC educational requirements. To quote Director Scondras, “We’re planning to submit curriculum forms in September for both course revisions and new course proposals. We’re also planning to submit a proposal for a CASAC micro-credential.” | Timothy Tomczak | ||||||||
| 2021/2022 | Academic Affairs | Human Communications and Behavior | SP 1 – Student Support and Success | 1.3 – Support academic progress of students needing developmental support. | HCB-2021-2022-POA Goal #3 | Integrated Reading and Writing Course | By May of 2022, as a result of collaboration between the Director of English and Communication Skills, the Transitional Studies faculty, and the Dean of Human Communications and Behavior, a plan will be developed to restructure the delivery of development reading courses, which may include offering at least one section of an Integrated Reading and Writing (IRW) course in the Fall, of 2022. | Postponed/Waiting on Others | NOVEMBER, 2021 – The existing proposal for IRW that was tabled at Curriculum Committee has been withdrawn (see Oct21Min.pdf). | https://gccplanning.com/frm_file/aWQ6MTg1OHxmaWxlbmFtZTpPY3QyMU1pbi5wZGY= | FEBRUARY, 2022 – Julie Jackson-Coe, Associate Professor of Reading, is gradually adjusting as she returns to work on a part-time basis. She has initiated discussions with Director Toriseva and Prof. Kate Klaiber about an IRW course and will plan on having a revised proposal read by the end of the Spring semester. | JUNE, 2022 – Work towards this goal has been postponed. As noted in the February update, Professor Jackson-Coe, due to medical circumstances, worked part-time during the Spring semester and was only on campus two days a week teaching a reduced load as she recuperated. Her doctors have cleared her to return to work full time in the Fall of 2022, and Director Toriseva and I expect work on this worthwhile goal to resume in the upcoming academic year when Professor Jackson-Coe can devote more attention to the steps required to implement an IRW class. | Timothy Tomczak | |||||||
| 2021/2022 | Academic Affairs | Human Communications and Behavior | SP 1 – Student Support and Success | 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | HCB-2021-2022-POA Goal #4 | COM Program Revisions | By December of 2021, as a result of collaboration between the Director of Humanities, Global Languages, and Media Arts, the Internet Radio Curriculum Designer, the COM program faculty, and the Dean of HCB, revisions to the curriculum of the Communications and Media Arts program as highlighted in the recent program evaluation will be presented to the Academic Senate for approval. | Completed | NOVEMBER, 2021 – Director Barry Chow has been making adjustment to individual courses in preparation for a more thorough overhaul of the program (see 3073_CR_COM211.pdf). He also reports that another course proposal, and three program proposals will be presented at the our last Teaching Area meeting at the end of this month. | https://gccplanning.com/frm_file/aWQ6MTg1N3xmaWxlbmFtZTozMDczX0NSX0NPTTIxMS5wZGY= | FEBRUARY, 2022 – The proposed revisions to the COM program were approved at the December Curriculum Committee meeting (See Dec21Min.pdf) an subsequently approved by the Academic Senate on December 21. The changes will be in effect for the Fall, 2022 semester. | https://gccplanning.com/frm_file/aWQ6MTg4OXxmaWxlbmFtZTpEZWMyMU1pbi5wZGY= | JUNE, 2022 – This goal was satisfactorily completed as of December, 2021. See February’s update for details. | Timothy Tomczak | ||||||
| 2021/2022 | Academic Affairs | Human Communications and Behavior | SP 2 – Teaching and Learning | 2.4 – Expand student opportunities to apply learning beyond the classroom environment (e.g. internships, community service, cooperative learning, etc.) | HCB-2021-2022-POA Goal #5 | Transition WGCC to Internet Radio Platform | By May of 2022, as a result of collaboration between the Director of Humanities, Global Languages, and Media Arts, the Internet Radio Curriculum Designer, and the Temporary Radio Station Technician, WGCC will transition from an FM broadcast station to an internet radio platform. | In Progress – Behind Schedule | NOVEMBER, 2021 – Director Barry Chow reports that he has been working with Steve Petty, our temporary Radio Station Technician to inventory all of the current equipment to see what pieces can be used or modified as we plan to transition to internet radio in the Spring. | FEBRUARY, 2022 – Steve Petty reports that work is steadily progressing on the transition to internet radio. The FCC has been notified that we do not intend to renew our FM license. Steve’s contract with HCB expires on 2/28, but fortunately, the office of Student Engagement and Inclusion will be hiring him permanently to oversee station operations since, even with a transition to internet radio, someone will need to program the playlists and make sure the equipment is functioning properly. | JUNE, 2022 – In an interesting turn of events, a few local non-profit groups learned of our intentions to relinquish our FM license with the FCC, informed us of their interest in acquiring our FM license, and encouraged us to keep it for the time being. Interest in acquiring the license from these groups was so strong, that a representative from one group in particular, actually assisted us in renewing the license. Another group has offered to purchase the license from us. As of June, the FM signal is still on the air as the staff in the Operations and Finance area are discussing the offers we have received and our options. Steve Petty, our Radio Station Technician, reports that he is still maintaining the FM signal until a decision is made regarding sale of the license and he continues to work with MARCOM on a website that will house the station’s internet stream. | Timothy Tomczak | ||||||||
| 2021/2022 | Academic Affairs | Human Communications and Behavior | SP 5 – Campus and Community Engagement | 5.5 – Strengthen synergies from community partnerships and legislative advocacy efforts in ways that support our mission and values. | HCB-2021-2022-POA Goal #6 | Community-group use of HCB managed spaces | By August, 2022 as a result of collaboration between the Dean, faculty, and Directors of the Human Communications and Behavior Division, local community groups and the College’s Events coordinator, local groups and agencies will utilize the theatre and the CRJ Tech room as documented by a least seven events being booked in these spaces. | Completed | NOVEMBER, 2021: No update was available since this goal was added in January, 2022. | FEBRUARY, 2022- Four groups local law enforcement agencies (Genesee County Sheriff’s Office, Batavia City Police Department, Genesee County Probation Department, and Leroy Police Department) utilized our CRJ Tech Room between August 2021 and February 2022 (see CRJ room use AND Probation Department video); the Genesee Symphony Orchestra held four concerts in the Stuart Steiner Theatre during this time span (see GSO – Events 2021-2022). | https://gccplanning.com/frm_file/aWQ6MTkxMXxmaWxlbmFtZTpDUkotcm9vbS11c2UucGRm, https://gccplanning.com/frm_file/aWQ6MTkxMnxmaWxlbmFtZTpHU08tRXZlbnRzLTIwMjEtMjAyMi0xLnBkZg==, https://gccplanning.com/frm_file/aWQ6MTkxNHxmaWxlbmFtZTpQcm9iYXRpb24tRGVwYXJ0bWVudC12aWRlby5wZGY= | JUNE, 2022 – Federal Probation officers from Buffalo used our CRJ room for training between April 27 and April 29 (see US Fed Probation, 4-27-22). The Genesee County Sheriff’s Office will utilize our facilities this summer for their teen academy (see Sheriff’s Teen Academy returns, moves to GCC _ The Batavian). The Genesee Symphony Orchestra had their final season concert in the Stuart Steiner Theatre on Sunday May 1st (See GSO-Events 2021-2022. | https://gccplanning.com/frm_file/aWQ6MTkwOXxmaWxlbmFtZTpVUy1GZWQtUHJvYmFidGlvbi00LTI3LTIyLnBkZg==, https://gccplanning.com/frm_file/aWQ6MTkxMHxmaWxlbmFtZTpHU08tRXZlbnRzLTIwMjEtMjAyMi5wZGY=, https://gccplanning.com/frm_file/aWQ6MTkxM3xmaWxlbmFtZTpTaGVyaWZmcy1UZWVuLUFjYWRlbXktcmV0dXJucy1tb3Zlcy10by1HQ0MtXy1UaGUtQmF0YXZpYW4ucGRm | The COVID shutdown brought all of our well-laid plans for the launch of the interactive Criminal Justice Technology Room to a screeching halt. The Stuart Steiner Theatre and the Roz Steiner Art Gallery sat dark and empty. But the 2021-2022 academic year ushered in new activity and energy to our facilities. Students were not the only ones to benefit from the use of our spaces. Local groups like the Genesee Symphony Orchestra resumed rehearsals and performances in the Theatre. Student art shows, which were open to the public, resumed in the Gallery in the Spring of 2022. And several local, state and federal law enforcement agencies were able to make full use of the cutting edge technology in our CRJ Tech room to train their professionals. The community has been able to return to Genesee Community College! | Timothy Tomczak | |||||
| 2021/2022 | Academic Affairs | Library | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 4 – Fiscal Operational and Infrastructure Sustainability, SP 5 – Campus and Community Engagement | 1.1 – Support students in their development and achievement of individual educational goals. 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | Library – 2021-22-POA 1 | Outdoor Book Return | By 8/31/2022 as a result of acquiring, implementing and marketing an outdoor book return location a minimum of 5% of the library’s loaned books will be collected in the book drop as documented by a tally of the daily count/log of the items retrieved. | In Progress – On Schedule | The book return has been selected and ordered and is scheduled to arrive in late November / early December. Library leadership will meet with buildings and grounds to devise a plan to install the book drop prior to the start of the spring 2022 semester. | The library book drop has been ordered received and installed. We are marketing the new service via digital and paper signage, in campus wide publications such as NewsNotes and verbally when we loan materials to students. A system has been developed for collecting returned items and tracking the usage. | Despite some challenges impacting library user access to the book return (weather and construction related) currently the data shows that the book return goal has been met as approximately 6% of the physical library loaned materials have been returned via the book return since it was installed. On occasion students place bookstore rentals in the book return so we simply take the materials to the bookstore to hopefully avoid the student being charged for the books. An unexpected positive impact discovered after installing the library book return is the ability to have the newspaper delivered daily rather than mailed to us. This will provide library users with day of newspapers rather than news that is a few days old. Once roof construction is completed fully opening the access to the return this service will be implemented. | Jessica Hibbard | ||||||||
| 2021/2022 | Academic Affairs | Library | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 5 – Campus and Community Engagement | 1.1 – Support students in their development and achievement of individual educational goals., 1.3 – Support academic progress of students needing developmental support. 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence., 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness. | Library – 2021-22-POA 2 | Library Marketing Video | By 8/31/2022 as a result of the creation and promotion of a marketing video by library staff, media and MARCOM a minimum of 5% of the college population will view the video as documented by video data analytics. | Completed | Library, MARCOM and Media staff have met to discuss the video and devised a plan. The video will feature some of the library collection, exhibits, technology, and services provided by the library staff. A professional script has been drafted for the video (attached) and a narrator, a GCC theater student, has been secured. In addition, some staff and students have been secured for non-speaking parts. A date in December has been set aside to begin recording. | https://gccplanning.com/frm_file/aWQ6MTg1NXxmaWxlbmFtZTpMaWJyYXJ5LXZpZGVvMjAyMS1zY3JpcHQtMTAyOTIxX1YyLmRvY3g= | The library video is complete and ready for viewing. The video is formatted so changes / additions can be made as needed. We would have liked to have featured our outdoor library book drop however we ran out of time prior to the media service coordinator separating from the college. We are in conversations with Marcom about this. We are in the process of developing a plan to share the video with students and colleagues across campus. Copy and paste the link to view the video – https://youtu.be/agfHNwawSsQ. | The video was completed in February 2022 and was shared with the campus community through various outlets such as NewsNotes, the Marcom social media page and the library website. The goal to reach 5% of the college community has since been met as video data analytics reveal that approximately 6% of the college population has viewed the video. We expect this number to increase more in the future and are looking forward to working with the online learning department, marcom and ACE to share the video more widely. | Jessica Hibbard | |||||||
| 2021/2022 | Academic Affairs | Library | SP 1 – Student Support and Success, SP 2 – Teaching and Learning | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support. 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. | Library – 2021-22-POA 3 | Improve Library Website | By 8/31/2022 the library website updates will demonstrate an increase in library website navigation improvement for students in three or more distinct targeted areas of user need by a minimum of 10% as documented by a comparison of the spring 2021 and spring 2022 website navigation usability metric scores. | Completed | The following three areas of the library website have been targeted as areas that need improvement based on the usability study findings from spring 2021 – finding a print book, finding an e-book, and getting help from a librarian. | Planned changes have been made to the library website in an effort to improve navigation for students. The 120-Survey request was submitted and it was determined that the 129-IRB is warranted. We have already begun soliciting students for participation in the usability study and we will submit the 129-IRB in the coming weeks. We are on target to conduct the usability study in March/April. | The usability study was completed in April. 15 students participated in the study this time. Since then we have been compiling and analyzing the data collected during the study. It appears we have met our goal for most of the areas of the website that were targeted for improvement however we still have one metric to score and analyze. | As students rely on technology more than ever to access academic support services the library saw a need to improve website navigation for important tools students need to access aiding in their success. After conducting a library website usability navigation study with students in 2021 several library website changes were made in an effort to improve the user experience by enhancing navigation features. Another usability study was completed in 2022 and a comparison of the usability data revealed an increase of navigation improvement of 34% based on efficiency, effectiveness and overall user satisfaction. | Jessica Hibbard | |||||||
| 2021/2022 | Academic Affairs | Office of the Provost | SP 1 – Student Support and Success | Academic Affairs #1 | Launch Certificate Program in Solar Installation | By 12/30/2022 as a result of creating, receiving approval, and launching a Solar installation Certificate Program, 12 students will be enrolled or in progress in the program as documented by the GSI program enrollment dashboard. | Completed | Nov 2021: The Technical Training Lab is anticipated to be complete on, or around, December 1, 2021 at which time we will start moving in fixtures and equipment. PVO 101 and PVO 102 are on the schedule for Spring 2022 yet as of this date, we have no registrations. A Solar Advisory Committee is scheduled to meet later this month (Nov. 2021). | Feb 2022: The Solar lab was completed in January of 2022. Internal and external stakeholders were invited to open houses. Chris Kemp has completed several instructor qualification classes and is certified to teach the SEI curriculum. PVO 101 was offered in the Spring of 2022 however, only three students registered so the class was cancelled. Chris continues to work with manufacturers to obtain racking systems and solar panels. | https://gccplanning.com/frm_file/aWQ6MTM3MnxmaWxlbmFtZToyOTY3X05QXzgxMDBfU29sYXJFbGVjdHJpY1RlY2hDRVJULTEyLTIxLTIwMjAtZmluYWxfMy5kb2N4, https://gccplanning.com/frm_file/aWQ6MTM3MXxmaWxlbmFtZToyOTY2LUxPTkdfUFJPUE9TQUxfRk9STV9Qcm9ncmFtLUFBUy1Tb2xhci1JbnN0YWxsZXItQ09OQ0VOVFJBVElPTi0xMS0yMi0yMC1maW5hbF8zLmRvY3g= | The Solar Tech Certificate and concentration in Individualized Studies was approved by SUNY and SED in April of 2021. A search for an adjunct instructor has been initiated. The Business Office has approved a budget (from end-of-the-year funds) to order lab equipment. Purchasing has begun and will be completed in July. | The Solar Electric Installers Certificate (15 credit hours) and concentration in the Individualized Studies (AAS degree) were approved by SUNY and NYSED in April of 2021. A full-time faculty member was trained through Solar Energy International and well qualified adjunct(s) have been retained. The multipurpose technical training lab renovations were completed in December 2021 and the lab is ready to offer Solar courses in addition to other technical training. The solar program website page has been developed and Marketing and Communications is working to promote the program. | The College set-aside $80,000.00 for the renovation of E-119 and the purchase of fixtures and equipment during the budget year 2020-21. | Kathleen Schiefen | ||||||
| 2021/2022 | Academic Affairs | Office of the Provost | SP 2 – Teaching and Learning | 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence. | Academic Affairs #2 | Implementation of the new SUNY General Education Framework | By 6/1/22 as a result of working with Academic Senate, GCC’s current General Education plan will be revised and in compliance with SUNY’s new General Education Framework as documented by Academic Senate’s approval. | Completed | The SUNY Trustees passed the General Education Framework on 11-9-21. The MTP was issued 11-10-21. Working with the Academic Senate President, several approaches to revising GCC’s local general education requirements are being discussed. | Academic Senate has passed a new GCC local General Education Plan as of February 2022 based on the new SUNY General Education Framework. Additionally, the Provost is meeting with groups of faculty every Friday afternoon to review GCC’s CLO’s as compared to the new SUNY Framework as well as looking at program updates. | https://gccplanning.com/frm_file/aWQ6MTg4OHxmaWxlbmFtZTozMDg4X05DX0dlbkVkUHJvcG9zYWwucGRm | GCC Academic Senate passed/adopted a new local General Education plan this past semester. Additionally, the Senate is in the process of re-qualifying all general education courses to ensure that the CLO’s are aligned with the SUNY gen-ed CLO’s. By September 1, 2022, the general education courses will be locally approved. New curriculum templates have been created by the Records department. | Per the SUNY Memo to Presidents (MTP Vol. 21, No.1) dated 12/21/21, GCC immediately began implementation of SUNY’s new General Education Framework. The College’s Academic Senate adopted a revised campus-based general education plan in alignment with the new Framework. GCC Senate is in the process of re-qualifying all of GCC’s gen-ed courses to ensure that GCC’s course learning outcomes (CLO’s) reflect the SUNY CLO’s. Program faculty have discussed any required changes and will process curricular changes in the Fall of 2022 when the Senate re-convenes. GCC is well positioned to meet the implementation deadline of Fall 2023 for the new General Education Framework. | Kathleen Schiefen | ||||||
| 2021/2022 | Academic Affairs | Online Learning | SP 1 – Student Support and Success, SP 2 – Teaching and Learning | 1.2 – Support student progress rates at all segments of the college career., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence. | Online Learning – 2021/22 – Goal 1 | Educate faculty on Regular and Substantive Interaction (RSI) | By December 2021, as a result of live and self-paced training efforts, 95% of online-asynchronous faculty members will have completed Regular and Substantive Interaction (RSI) training as documented by Online Learning record keeping. | Completed | As of 11/9/2021, 91% of online-asynchronous instructors have completed the self-paced RSI training in Bb or have participated in a live RSI webinar. Weekly outreach is conducted for the final 9% of faculty who have not yet completed the training. | As of 2/22/2022, 100% of online-asynchronous instructors have completed the self-paced RSI training in Bb or have participated in a live RSI webinar. The RSI training content has also been merged within the Online Instructor Orientation, which is required for all new online instructors. | As of 6/6/2022, 100% of online-asynchronous instructors have completed the RSI training. The RSI training content was merged within the Online Instructor Orientation and has been utilized by the handful of all new online instructors. | Edward Levinstein | ||||||||
| 2021/2022 | Academic Affairs | Records/Registration | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | RecReg-2021-22-POA 1 | Infusing Transfer Services Across the Campus | By 08/31/2022 as a result of providing professional development opportunities, at least 15 success coaches, academic directors, and/or faculty will possess accurate information regarding transfer articulation to share with students in a program of interest as documented by outreach records, training schedules, attendance lists, surveys, and other tools to assess training outcomes. | Completed | The first transfer related training session offered to all advisors including; Success Coaches, campus center advisors and academic directors was presented on November 10. This workshop focused on the Individualized Studies degree option and how, although it is not designed as or frequently seen as a transfer program, it can be used as an out of the box solution for students who are seeking to transfer to a 4 year college, who would not benefit from completing an existing transfer path degree program based on course history. 21 individuals attended the workshop. A recording of the workshop was made so that it can be used in future onboarding activities for those who advise students. | The second transfer related training session offered to all advisors including: Success Coaches, campus center advisors and academic directors was presented during PAD week on January 12. This workshop focused on Transfer agreements, pathways, and other predefined options for students seeking to transfer at the conclusion of their GCC program. A recording of this workshop was made for use in future onboarding activities for those who advise students. | The fourth Transfer related training was held on March 28 and focused on helping student navigate Credit for Prior Learning including the use of the CAEL predictor tool during advisement. The workshop was presented to student success coaches, campus center associates and faculty directors via Zoom. | This goal is complete. Throughout 2021 – 2022 the Records, Registration and Transfer Services office hosted a series of professional development opportunities attended by success coaches, deans, academic directors, faculty and campus center associates. The Assistant Registrar and Records Systems Specialist with assistance from the Records Office team prepared and delivered the opportunities and collaborated with other departments within the Success Center. | Karlyn Backus | |||||||
| 2021/2022 | Academic Affairs | Records/Registration | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | RecReg-2122-POA-2 | Create/Consolidate Task Documentation into Records/Registration/Transfer SOP Manual | By 8/31/2022 as a result of performing a comprehensive review of all records office practices and procedures, updating, creating, and consolidating all documentation, all 6 staff members will be able to reference detailed instructions for all tasks as documented by the resulting Standard Operating Procedures Manual and staff feedback regarding it’s effectiveness. | Completed | A records office SOP SharePoint site notebook has been created that currently houses documentation for 12 records office tasks/activity categories with 25 detailed instruction sets allowing any member of the records office staff to complete the tasks associated with the categories. | Records office staff have continued to add documentation for operating practices to the SOP notebook. | Records office staff have continued to add documentation for operating practices to the SOP notebook. The notebook has proven to be an asset to the records team as we onboarded a new clerk and our current clerk began assuming the senior clerk duties. As progress on Self Service Banner 9 registration continues, these Banner configurations will be documented. | Currently, all members of the team have access to a consolidated repository of instructions allowing for the performance of all critical daily tasks by any member of the team. As technologies continue to shift, additional tasks performed as a part of the office business cycle throughout the year will be documented electronically and added to the Standard Operating Procedure. | Karlyn Backus | |||||||
| 2021/2022 | Academic Affairs | Records/Registration | SP 3 – Diversity and Inclusive Excellence | 3.1 – Increase recruitment, retention, and completion of underrepresented student populations., 3.5 – Enhance the cultural awareness, skills, and competencies of employees. | RecReg-2021-22-POA3 | Seamless Identity Experience | By 08/31/2022 as a result of implementing all necessary policy updates and technology components, 60% of first-time students entering GCC will demonstrate knowledge of the opportunity to interact with all college personnel using their preferred name, pronouns, and other identity affirming language as documented by a student survey, student updated information in SSB9, student gender expression data collected on electronic and paper application and/or registration forms. | Postponed/Waiting on Others | The records office is currently collaborating with the preferred name/identity management subcommittee of the Systems Integrity Committee to review existing technology and available solutions for providing a seamless identity opportunity for students. All administrative rosters and class lists used outside the Records office have been reviewed and updated to reflect preferred name. Work is underway to update the admissions application used in banner for Express Registration and reviewing procedures surrounding the use of preferred name on campus visible documents including Student IDs. Work will continue on the roll out of Self Service Banner 9 registration which is configured to display preferred name, although it can not currently mask the legal name information when viewed by faculty or staff. | Progress has been made with streamlining the ability for current and prospective students to complete and submit a preferred name form online. The subcommittee has identified several changes necessary in the current preferred name procedure and are drafting recommended updates. Work continues on the roll out of Self Service Banner 9 which may allow a student to change their own preferred name and gender identity information. | A proposed changes to the preferred (Chosen) name procedure were submitted for Cabinet review. This procedure will inform the next steps in work to allow students to interact with the college using their chosen name and pronouns. Members of the records office staff participated in discussions with SICAS regarding chosen name issues involving Brightspace and are working to ensure student information is updated as quickly as possible across platforms in accordance with the current preferred name procedure. | While the activities outlined in this goal are substantially complete, shifting technological landscapes and the nature of changing college procedures has slowed the completion of this particular goal. The subcommittee charged with reviewing Procedure 526 completed its work and submitted a proposed procedure revision to Cabinet via the Cabinet member serving on the committee. The new procedure is currently under evaluation. This work will be impacted by Governor Kathy Hochul’s June 8, 2022 announcement of a new SUNY Chosen Name and Pronoun policy requiring full implementation by the start of Fall 2023. This or a similar goal will need to continue into the 2022-2023 POA goals to ensure that we have addressed all requirements of the new SUNY policy. Additionally, the limitations of student information updates within the new Digital Learning Environment – Bright Space will need to be addressed. Currently any changes to the “preferred name” field in Banner will need to be manually | This is a continuation and expansion of the 2020-2021 goal for seamless use of preferred name for new students. | Karlyn Backus | ||||||
| 2021/2022 | Academic Affairs | The BEST Center | SP 5 – Campus and Community Engagement | 5.4 – Enrich the local workforce by increasing collaboration with key employment sectors and offering programs to address gaps in the employment skills throughout the community., 5.5 – Strengthen synergies from community partnerships and legislative advocacy efforts in ways that support our mission and values. | Goal #1- Customized Training | New Incumbent Employer/Employee Training Program | By August 31, 2022, as a result of collaborative efforts between the BEST Center; Genesee County Economic Development Center (GCEDC); Genesee Vocational Education Partnership (GVEP); and Genesee County Employers; the BEST Center will coordinate and manage a New Electrical Mechanical (Mechatronics) incumbent worker training program starting in the fall 2021 and run periodically through 2022. | In Progress – On Schedule | As of November 5, 2021; the BEST Center has developed a partnership agreement (Draft) with GVBOCES, which contains specific responsibilities and terms of the incumbent worker Mechatronics training initiative between the BEST Center, HP Hood, and GVBOCES. In addition, the BEST Center and HP Hood Food Processing Manufacturing have reached a contract training agreement on 10/26/21. The BEST Center has reached a trainer contract agreement, specializing in the Electro-Mechanical field of study. The first phase of training is Pre-assessments, started the week of October 26, 2021 and ending the week of November 1, 2021. | As of February 14, 2022, eight HP Hood employees have been attending weekly Mechatronics training sessions at either the GVEP BOCES Center or at HP Hood facility. To date, each HP Hood employee has completed 20 hours of the 30 required hours Amatrol 990 ACDC1 training. | As of June 7th, 2022, US Gypsum of Genesee County signed a customized training contract with the BEST Center for eight US Gypsum employees to start the assessment training phase 1 of Mechatronics. Two of the eight employees have been approved through the NYS SUNY Apprenticeship program and the other six employees will be assigned as Pre-apprentices and taking approved related instruction through GCC and GVEP BOCES. This training program will start on June 13th, 0222 and run through the 1st quarter of 2023. | As of June 7th, 2022, both HP Hood and US Gypsum of Genesee County are participating advanced manufacturing companies in partnership with the BEST Center, GVEP BOCES, and RTMA of Rochester, NY in the highly demanding Electrical Mechanical (Mechatronics) Incumbent Worker Training Program. HP Hood started the training program in January 2022 and US Gypsum is planning to start training eight of its employees on June 13th, 2022 and run through the 1st quarter of 2023. Both advanced manufacturing companies have taken advantage of SUNY Apprenticeship and SUNY Reimagine funding opportunities to offset the cost of training. | John McGowan | |||||||
| 2021/2022 | Academic Affairs | The BEST Center | SP 5 – Campus and Community Engagement | 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region., 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff., 5.4 – Enrich the local workforce by increasing collaboration with key employment sectors and offering programs to address gaps in the employment skills throughout the community., 5.5 – Strengthen synergies from community partnerships and legislative advocacy efforts in ways that support our mission and values. | 2 – Stackable Credentials | Healthcare Stackable Credentials | BY August 31, 2022, as a result of partnership with Academic Deans, a process to transition one non-credit healthcare program into academic credit will be implemented. | In Progress – On Schedule | As of November 4, 2021, DR. RAM agreed that non-credit Phlebotomy students obtaining Prior Learning Credit (PLA) for credit. Tina Marsceill will work with Records at GCC to develop a revised form to include a waiver for fees and appropriate sign-offs. Next step in the process is to send letters and PLA forms to current/former BEST Center Phlebotomy students to inform each student of the new opportunity to earn credit. | As of February 14, 2022, meeting has been scheduled during the week of 02/21/22 with DR. RAM and Marirose Ethington to discuss CPL credentials and MOU process. Once the MOU process is agreed upon, a meeting with records will be planned for PLA for updates. | As of June 7, 2022, MOU was created and approved between Math/Science/Career Education Division and BEST Center at GCC. Final approvals were signed by Marirose Ethington, Dr. RAM, and Dr. John McGowan for non-credit Phlebotomy students to obtain PLA for credit Phlebotomy on 5/16/22. MOU will be managed by GCC records office. BEST Center will notify future Phlebotomy students enrolled in summer 2022 Phlebotomy course of PLA opportunity. | As of June 7th, 2022, as a result of collaboration between the Academic Dean of Math/Science Academic Dean, Records Office, and BEST Center, an MOU process was developed with its purpose to establish the terms and conditions which students who have successfully completed a non-credit Phlebotomy course are eligible to receive academic credit for the Phlebotomy credit course. This will be a standard MOU which can be used for future PLA non-credit to credit bearing courses as applicable. | https://gccplanning.com/frm_file/aWQ6MTkwNHxmaWxlbmFtZTpCRVNULUNlbnRlci1Db3Vyc2UtQXJ0aWN1bGF0aW9uLU1PVS1QaGxlYm90b215LnBkZg== | John McGowan | ||||||
| 2021/2022 | Academic Affairs | Tutoring Center | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | Tutoring – 21/22 – #1 | Student reach | By 5/10/2022, as a result of outreach to students, 5% of the student body will have participated in a live tutoring or workshop session as documented by their visit record in TutorTrac. | Not Started | As of November 10th, the Learning Center has had 223 individual students log in. Census for Fall 2021 is 4472 students, meaning we have seen 4.98% of the student body. Total enrollment for Fall 2021as of November 10th is 4504 students, for a total of 4.95% of the student body. | In the fall, we met with 6.7% of the total student body based on total student numbers at the end of the term. In the spring, we met with 7.6% of the student body. | Exceeding the Learning Center’s goal of meeting with 5% of the student body each semester, the Learning Center staff met with 6.7% of the student body in the fall and 7.6% of the student body in the spring. | Chelsea O’brien | ||||||||
| 2021/2022 | Chief Information Officer/CIO | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | IRP 2021-22 Goal 1 | Business Process Documentation | By July 1, 2022, to maintain efficient, effective office operations and facilitate succession planning, the IRP Team will complete process documentation (”how-to” instructions) on at least four recurring IRP reports for external and/or internal stakeholders. The result is that, following instructions, each report could be completed by any IRP employee. This will be demonstrated by each IRP team member replicating one report/process with the same results as those achieved by the person writing the process documentation. | Completed | As a result of following process documentation prepared by designated IRP staff members, other IRP staff members were able to fully replicate data for 3 required IPEDS fall submissions: IPEDS Completions, IPEDS 12-Month Enrollment, and IPEDS Institutional Characteristics. | No new action has taken place on Business Process Documentation. | Documentation Completed on: | To facilitate succession planning and office efficiency, the IRP Team has completed process documentation (”how-to” instructions) on ALL recurring IPEDS and SUNY-SIRIS reports prepared by IRP, as well as four NYSED Reports, Perkins CNLA, HEERF Annual Reporting, and the Course Evaluation process. As a result of following this documentation, other IRP staff members were able to replicate data for each of these submissions/processes. This project will continue until process documentation on all compliance reporting and processes has been completed. | This POA Goal supports two of our FAR Focus Areas: 1 – Workload Management and Prioritization and 6 – Improve Team Skills. It also supports Strategic Priority 4 because having clear, documented instructions on how to produce key, required, recurring reports ensures that the IRP Office can maintain efficient, effective operations if faced with staff retirements or turnover. This is necessary for GCC to remain in full compliance with reporting requirements dictated by SUNY, NYSED, USDOE, and Middle States. | Carol Marriott | |||||||
| 2021/2022 | Chief Information Officer/CIO | SP 2 – Teaching and Learning | 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence. | IRP 2021-22 Goal 2 | Facilitate User Data Literacy | By July 31, 2022, to educate users on the location, meaning, and uses of data made available to them by the IRP Office, the IRP Team will produce and publish at least three new “How-To” Tutorials/Overview Guides. The new guides will be available to users on the “Tutorials/Guides/Resources” tab of the Institutional Effectiveness module on myGCC. | In Progress – On Schedule | IRP produced and published 3 GSI tutorials: How To-Sort Move Include Exclude Data Columns; Freshman Snapshot; and Using the new MIS Student Subpage to find permanent residence and High School information on registered students. | 1. (Survey Committee) Updated Procedure 129 and accompanying forms and explained to users in the November ’21 NewsNotes. | 5 NewsNotes on: SUNY Enrollment Trend report, GSI Factbook Outcomes dashboard, Argos Repository reports for Faculty and Coaches, Fall and Spring enrollment trends. | To educate users on the location, meaning, and uses of data made available to them by the IRP Office, the IRP Team produced and published the following instructional resources to users: | This POA Goal supports IRP FAR Focus Area 4 – Increase User Data Literacy, It also supports Strategic Priority 2 – Teaching and Leaning because “How-To” Tutorials/Overview Guides will help staff and faculty to locate and correctly interpret information made available to them by the IRP Office, and to determine when and how to use it to inform decisions and gain new insights. | Carol Marriott | |||||||
| 2021/2022 | Chief Information Officer/CIO | SP 2 – Teaching and Learning | 2.3 – Continue meaningful, cyclical assessment of courses and programs to ensure relevance, quality, and compliance. | IRP 2021-22 Goal 4 | Transition CoursEval from Online Learning to IRP | By August 6, 2022, as a result of cross training with Online Learning and CoursEval contacts, ALL CoursEval course evaluation surveys for Fall and Winter 2021, and Spring and Summer 2022 will be administered and managed by the IRP Office. This will be documented by survey results visible in CoursEval. | In Progress – On Schedule | On 8/2/21 IRP launched the Summer 21 (EOT) Survey. Email notifications were sent to Faculty and Students. Reminders to non-completing students were sent on 8/5/21 and 8/13/21. | 12/7/21 – Fall 21 (Full, 12-week, and Last 7-week) EOT Survey was launched. Email notifications sent to Faculty and Students. Two reminders were sent to non-completing students (12/10 and 12/15) and one reminder was sent to faculty (12/14). The survey closed on 12/17/21 (last day of classes). | 1/24/22 – Spring 22 (First 7-week) EOT Survey was launched. Email notifications sent to Faculty and Students. Two reminders were sent to non-completing students (3/3 and 3/9) and one reminder was sent to faculty (3/7). The survey closed on 3/11/22 (last day of classes). One notification to faculty that results available (3/28). | As a result of cross training with Online Learning and CoursEval contacts, ALL CoursEval course evaluation surveys for Summer, Fall and Winter 2021, and Spring 2022 were administered and managed by the IRP Office. This completes the successful transition of responsibility for course evaluations from the Online Learning Office to the Institutional Research and Planning office. | This goal supports Strategic Priority 2 (Teaching and Learning) because course evaluations provide information that may be used to contribute to GCC’s meaningful, cyclical assessment of courses and programs to ensure relevance, quality, and compliance. | Carol Marriott | |||||||
| 2021/2022 | Chief Information Officer/CIO | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | IRP 2021-22 Goal 5 | External Reporting Compliance | By July 31, 2022, as a result of submitting 100% of externally-mandated reports on time and error-free, GCC will remain in full compliance with reporting requirements dictated by SUNY, NYSED, USDOE, and Middle States as demonstrated by completion confirmation messages for each submission from the external stakeholder. | In Progress – On Schedule | As of 10/31/21 as a result of submitting all externally-mandated reports on time and error-free, GCC remains in full compliance with reporting requirements dictated by SUNY, NYSED, USDOE, and Middle States. The IRP Office completed and/or submitted 39 required reports/activities: SUNY: 18; NYSED: 9; USDoE: 5; MSCHE: 1; Other: 6. See file upload External_Reports_ALL_2021-2022.xlsx for details. | https://gccplanning.com/frm_file/aWQ6MTg1MnxmaWxlbmFtZTpFeHRlcm5hbF9SZXBvcnRzX0FMTF8yMDIxLTIwMjIueGxzeA== | Between 11/1/21 and 2/18/22 as a result of submitting all externally-mandated reports on time and error-free, GCC remains in full compliance with reporting requirements dictated by SUNY, NYSED, USDOE, and Middle States. The IRP Office completed and/or submitted 25 required reports/activities: SUNY: 10; NYSED: 6; USDOE: 6; MSCHE: 0; Other: 3 (See attached file for full calendar of IR Submissions. | https://gccplanning.com/frm_file/aWQ6MTg4NHxmaWxlbmFtZTpFeHRlcm5hbF9SZXBvcnRzX0FMTF8yMDIxLTIwMjItMS54bHN4 | Between 2/19/22 and 6/24/22 as a result of submitting all externally-mandated reports on time and error-free, GCC remains in full compliance with reporting requirements dictated by SUNY, NYSED, USDOE, and Middle States. The IRP Office completed and/or submitted 26 required reports/activities: SUNY: 8; NYSED: 3 USDOE: 3; MSCHE: 0; Other: 12. | https://gccplanning.com/frm_file/aWQ6MTkxNnxmaWxlbmFtZTpDYWxlbmRhcl9FeHRlcm5hbF8yMDIxLTIwMjItMy54bHN4 | This year (as of 7/7/22), as a result of submitting all externally-mandated reports on time and error-free, GCC remains in full compliance with reporting requirements dictated by SUNY, NYSED, USDOE, and Middle States. The IRP Office completed and/or submitted 90 required reports/activities: SUNY: 36; NYSED: 18; USDoE: 14; MSCHE: 1; Other: 21 | Supporting Strategic Priority 4 (Fiscal, Operational, Infrastructure Sustainability), timely and accurate fulfillment of external stakeholder data requests ensures that GCC remains accountable to external stakeholder and in compliance with their requirements. | Carol Marriott | ||||
| 2021/2022 | Chief Information Officer/CIO | SP 1 – Student Support and Success, SP 4 – Fiscal Operational and Infrastructure Sustainability | 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | IRP 2021-22 Goal 3 | Guided Pathways | July 31, 2022, as a result of gathering and responding to feedback from discussions about Guided Pathways among IRP Team members and across campus, at least 2 new or modified dashboard displays of outcome measurements/KPI’s in support of the Guided Pathways initiative will be developed and published by IRP. This will be documented by availability of these dashboards to GCC users on one of the College’s reporting platforms. | Completed | In summer 2021, IRP created a Guided Pathways (GP) Dashboard in GSI. The GP Dashboard contains seven dashboard pages to display reports and charts requested by GP Institute participants: Programs; Student Description; Age; Race; Representation in Programs; Course; and Information. | No new action has taken place on Guided Pathways. | Prepared and gave a presentation on Guided Pathways dashboard in GSI for staff and faculty (4/8/2022). | IRP created a Guided Pathways (GP) Dashboard in GSI. The GP Dashboard contains seven dashboard pages to display reports and charts requested by GP Institute participants: Programs; Student Description; Age; Race; Representation in Programs; Course; and Information. | Carol Marriott | ||||||||
| 2021/2022 | Development and External Affairs | Marketing Communications | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.1 – Pursue opportunities to increase sources of revenue. | Marcom-2021-22-01 | Digital & Print Promotions | By 06/30/2022 as a result of ad campaigns 7000 users will clicks/view our ads as documented by analytics and reporting | In Progress – On Schedule | 26 Homepage Banners, 26 GCC Marquee Signs | 57Homepage Banners, 57GCC Marquee Signs | Digital advertising resulted in 1116 clicks; 1,172,868 views and ____ impressions. | Surpassed all digital goals for 21-22 fiscal year. | Marcom | |||||||
| 2021/2022 | Development and External Affairs | Marketing Communications | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.1 – Pursue opportunities to increase sources of revenue. | Marcom-2021-22-01b | Print Ad Campaigns | By 6/30/2022 as a result of ad campaigns, 6 campaigns will be completed as documented by workzone reports | In Progress – On Schedule | 5 Ad Campaigns were completed | 6 Ad Campaigns were completed (YTD Total is 11) | 6 Ad Campaigns were completed (YTD Total is 17) | Surpassed all ad campaign goals for 21-22 fiscal year. | Marcom | |||||||
| 2021/2022 | Development and External Affairs | Marketing Communications | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.1 – Pursue opportunities to increase sources of revenue. | MarCom 2021-22-02 | Print & Digital support for Foundation, Alumni, Housing and Grant Services | By 6/30/22 as a result of promotions, 2 digital/print initiatives will reach a target audience as documented by analytics and reporting. | In Progress – On Schedule | 7 Total Initiatives (2 Alumni; 1 Foundation; 4 College Village/Housing) | 7 Total Initiatives (0 Alumni; 4 Foundation; 3 College Village/Housing) | 6 Total Initiatives (1 Alumni; 1 Foundation; 4 College Village/Housing) | A total of 20 print & Digital campaigns were completed, surpassing the goal. (3 Alumni, 6 Foundation and 11 College Village/Housing) | Marcom | |||||||
| 2021/2022 | Development and External Affairs | Marketing Communications | SP 1 – Student Support and Success | 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | MarCom 2021-22-03 | Student Support and Success | By 6/30/22 as a result of event, support initiatives, and student recognitions, 10 marketing initiatives will be completed as documented by reporting | In Progress – On Schedule | 15 Initiatives Completed | 14 Initiatives Completed | 13 initiatives completed | There were a total of 42 event, support initiatives, and student recognitions completed, surpassing the goals for the fiscal year. | Marcom | |||||||
| 2021/2022 | Development and External Affairs | Marketing Communications | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness. | MarCom 2021-22-04 | GCC Community Initiatives | By 06/30/2021 as a result of digital promotions & initiatives 100 ads will support Best Center, GCC events, Student Clubs, Admission Events as documented by analytics and reporting | In Progress – On Schedule | 22 Initiatives completed | 150 Initiatives completed | 137 Initiatives Completed | A total of 309 initiatives were completed to support Best Center, GCC events, Student Clubs, Admission Events for the fiscal year. | Marcom | |||||||
| 2021/2022 | Finance and Operations/CFO | Business Office Fiscal Services | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | Business Office Goal #1 | Banner Leave Reporting | By 08/31/2022, as a result of implementation of Banner Leave Reporting, 100% of full-time salaried staff will submit leave reports online via SSB as documented by payroll records. | In Progress – On Schedule | We attempted to pilot the program for October leave reporting with Business Office staff. Unfortunately, we continue to receive an error that prevents the leave reports from being approved. This is the same error that we have received since May that we believed had been resolved. We continue to work with Nic and Action Line but little progress has been made. Until the error is resolved, we cannot utilize Banner Leave Reporting. | The errors were resolved in December and full-time salaried staff are methodically being transitioned to leave reporting. The VPFO division successfully piloted the process in January. In February, 3 departments within Student & Enrollment Services, as well as the IT area were transitioned. In March, Cabinet, the remainder of the SES division and a pilot group for Academic Affairs will move to leave reporting. | All 12-month administrative salaried staff are now using leave reporting. In June, we are transitioning the 12-month academic directors, leaving only 10-month faculty that will need to be transitioned when they return in August. We had a follow-up meeting with our Banner consultant Diane Runde and have plans in place to create a different leave calendar for faculty that will coincide with their contractual work days. | Kristin Yunker | ||||||||
| 2021/2022 | Finance and Operations/CFO | Business Office Fiscal Services | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | Business Office Goal #2 | Document and Crosstrain Critical Functions | By 08/31/2022 as a result of regularly-scheduled work sessions, 5 critical Business Office functions will be documented and staff cross-trained as documented by standard operating procedures. | In Progress – On Schedule | The Business Office has identified 62 processes or tasks, and has designated the primary person responsible for their completion as well as their backup. We are now in the process of updating our documentation and saving it in a shared location. We are also documenting that last time the backup was trained on the process. | Documentation of the chargeback process has been updated and cross-training has occurred. Initial documentation and introduction of the remaining processes has happened, although further in depth training is required. A schedule is being developed to ensure that this training is completed. | We have completed documentation and cross-training for Retirement Reporting, W-2 Processing, Quarterly and Year End Tax Reporting and Chargeback Billings. We still need to complete the documentation and training for 1099-Misc and 1098-T Processing. | Kristin Yunker | ||||||||
| 2021/2022 | Finance and Operations/CFO | Business Office Student Accounts | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | Student Accounts Goal #1 | Collaborate on EdSights Chatbot Implementation | By 08/31/2022, as a result of collaboration with Student Services, a chatbot presence will be available to engage students and answer common student account questions as documented by communication logs. | Not Started | Kathryn Meloon | |||||||||||
| 2021/2022 | Finance and Operations/CFO | Business Office Student Accounts | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | Student Accounts Goal #2 | Expand ExpressReg | By 08/31/2022, as a result of regularly scheduled work sessions, 50% of home school registrations will be processed on ExpressReg as documented by registration data. | In Progress – Behind Schedule | Kathryn Meloon | |||||||||||
| 2021/2022 | Finance and Operations/CFO | Business Office Student Accounts | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | Student Accounts Goal #1 | Collaborate on EdSights Chatbot Implementation | By 08/31/2022, as a result of collaboration with Student Services, a chatbot solution will be available to engage students and answer Student Account questions as documented by communication logs. | In Progress – On Schedule | Responses for common student account questions were drafted and delivered. The chatbot was deployed in time for the Fall 2021 term. | There is nothing new to report on this. If and when they give approval to use the online chatbot that would be interactive, that would be much more helpful than the one that is “outbound” only. I believe that there were accessibility concerns with this and it has yet to be approved for use. There are no ongoing meetings for the Chatbot. | There is still no update on the expansion to a chatbot. | Kristin Yunker | ||||||||
| 2021/2022 | Finance and Operations/CFO | Business Office Student Accounts | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | Student Accounts Goal #2 | Expansion of ExpressReg | By 08/31/2022, as a result of regularly-scheduled working meetings, 50% of home school registrations will be processed on ExpressReg as documented by registration data. | In Progress – Behind Schedule | For the Fall 2021 term, while 43% of non-homeschooled students used ExpressReg, less than 15% of home-schooled students used this portal. While we are disappointed with the home-school participation, we are pleased with the overall use of ExpressReg, which has exceeded the use of its predecessor FlexReg. In addition, while home-school students are not using the portal and having the exemptions automatically applied to their accounts, the exemptions that were created for ExpressReg can still be manually entered which is a great improvement over the previous system. | Although ExpressReg has been set up for use by the homeschool population, it is not being used to its fullest potential. The majority of these students are still encouraged to register on paper through the ACE Office. There is potential for improvement to this process in the future, but we are still pleased with the use of exemptions that have simplified the scholarship process and have given much more accurate results for student bills. | The Accelerated College exemption entry data shows that the percentage of home-schooled students utilizing ExpressReg has increased from Fall to Spring. | Kristin Yunker | ||||||||
| 2021/2022 | Finance and Operations/CFO | Campus Safety | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | Campus Safety 21-22 Goal #1 | Emergency Blue Light review | By the end of the May 2022 Campus Safety will review the operability of existing Blue Light Towers on campus. The existing towers will be examined and a repair / replacement program will be established. | In Progress – Behind Schedule | Th existing towers were examined by Johynson controls and tele comm with recommendations received. | parts ordered | Selected vendor, Linstar, has supply chain issues to update our systems. | Stephen Wise | ||||||||
| 2021/2022 | Finance and Operations/CFO | Campus Safety | SP 5 – Campus and Community Engagement | 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | 21-22 Campus Safety goal #2 | Enhance Emergency Notification system | By the end of 21-22 school year increase the number of cell phone registrations to receive emergency text messaging alerts. | Completed | Meetings with the IT and Mar Com departments resulted in a plan to get more people registered. | The program was changed to an “opt-out” program and the number of cell phone registrations were dramatically increased. The system was tested and also found to be functioning as expected. | Stephen Wise | |||||||||
| 2021/2022 | Finance and Operations/CFO | Campus Safety | SP 5 – Campus and Community Engagement | 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | 21-22 Campus Safety goal #3 | Integrate the access control and camera systems at the College and College Village | By the end of the the fiscal year, have a plan in place to integrate the 2 different systems utilized by the College and Campus Safety. | In Progress – Behind Schedule | An RFP was published seeking vendors to acheive goal. | A vendor (IK Systems was selected to integrate the systems. Completion is expected by early July – with a go date of August 1. | Due to supply chain issues we are awaiting delivery of vital componenets for the switch over. What was a July goal is now a fall goal and a live switchover is anticipated for December. | Stephen Wise | ||||||||
| 2021/2022 | Finance and Operations/CFO | Campus Safety | SP 5 – Campus and Community Engagement | 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | 21-22 Campus Safety goal #4 | Develop program to target safe driving for our commuter students | By the end of the academic year, Campus Safety will delvelop a safe driving program to assist our commuter students. | In Progress – Behind Schedule | Potential partner departments were contacted and an idea was developed and advanced. | This goal was not accomplished. In speaking with a vendor egarding a certain product I was investigationg, I felt the qualtity was not commencerate with the price. | Stephen Wise | |||||||||
| 2021/2022 | Finance and Operations/CFO | Human Resources | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness., 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region., 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | Human Resources – 21-22 – 01 | Engagement of College Stakeholders | By August 31, 2022 as a result of increased employee engagement, faculty and staff will demonstrate greater satisfaction as demonstrated by increased retention and survey results. | In Progress – Behind Schedule | The human resources department will use several strategies to increase employee engagement, and as a result increase employee satisfaction. These will include: 1) the development and application of an internal HR communication plan “Living the GCC Values: Community, Diversity, Integrity, Learning, Opportunity, Respect” 2) Update the GCC Human Resources website 3) utilize social media and internal media (newsletter) to market job opportunities and HR messaging, 4) Reinvigoration of HR service providers (EAP and FSA), 5) implement professional development (supervisor training series, new employee trainings and the course Leadership in a Community College) 6) Reinvigorate GUSTO! | 1) The Human Resources office has experienced turnover in the Executive Director Role. The new ED started on 5/23. We are evaluating and developing an internal communication plan. This will include additional new items in News and Notes as well as increased frequency of updates to All staff. 2) The college wide website is undergoing a conversion. When the conversion is complete we plan to have more frequent updates including a News and Events section with pictures from events, for instance mini summit.3) All jobs are listed on the HR webpage. Jobs are shared on the GCC Linked In page and Facebook page. 4) Due to the lack of an ED the review of EAP provider has just begun. 6) The AD of HR has held the mini summit. She is putting out a call in Fall of 22 to reestablish membership in GUSTO. The HR Generalist will also serve on GUSTO. | This is an ongoing goal. We hope to make more progress in 22-23. | Christa Aldrich | ||||||||
| 2021/2022 | Finance and Operations/CFO | Human Resources | SP 3 – Diversity and Inclusive Excellence, SP 4 – Fiscal Operational and Infrastructure Sustainability | 3.1 – Increase recruitment, retention, and completion of underrepresented student populations., 3.4 – Increase employment and retention of underrepresented populations., 3.5 – Enhance the cultural awareness, skills, and competencies of employees. | Human Resources – 21-22 – 02 | Revisit and Reinvigorate Human Resources Best Practices | By August 31, 2022 as a result of revisiting and reinvigorating our human resources practices we will increase recruitment and retention of underrepresented groups, enhance the cultural awareness and competencies of employees, act as good stewards of college resources and implement initiatives in support of economically and socially sustainable practices. | In Progress – Behind Schedule | The Human Resources department has made significant progress on this objective. Specifically, we have put in place both stay and exit interviews. He have conducted over two dozen such interviews. In addition, we have utilized additional various advertising to foster DEI. | 1) New ED is currently reviewing FAR. 2)DEI advertising . HR has subscribed to Handshake and posts all jobs to the HBCU’s and HIS’s that are represented on Handshake. We have also added ROC Jobs. Re-subscribed to HERC effective 7.1.22. HR Generalist is suggesting more robust DEI requirements and statements for all professional and faculty positions. This will help spread the message regarding our commitment to DEI. Exploring partner organizations to distribute postings to historically underrepresented individuals. 3) AD and HR Generalist are reviewing the exit interview process with a goal to reestablish this practice in Fall 22. 4) HR will begin to report on recruitment efforts and success of our advertising and outreach methods with bi annual reporting. HR Generalist reviews pools for DEI for every posting. 5) HR Generalist held a best practices for searches session and a generational differences session at mini summit. | HR has subscribed to Handshake and posts all jobs to the HBCU’s and HIS’s that are represented on Handshake. We have also added ROC Jobs. Re-subscribed to HERC effective 7.1.22. HR Generalist is suggesting more robust DEI requirements and statements for all professional and faculty positions. This will help spread the message regarding our commitment to DEI. Exploring partner organizations to distribute postings to historically underrepresented individuals. 3) AD and HR Generalist are reviewing the exit interview process with a goal to reestablish this practice in Fall 22. 4) HR will begin to report on recruitment efforts and success of our advertising and outreach methods with bi annual reporting. HR Generalist reviews pools for DEI for every posting. 5) HR Generalist held a best practices for searches session and a generational differences session at mini summit. A comprehensive plan for metrics and reporting will be implemented in 22-23. | Christa Aldrich | ||||||||
| 2021/2022 | Finance and Operations/CFO | Human Resources | SP 4 – Fiscal Operational and Infrastructure Sustainability, SP 5 – Campus and Community Engagement | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | Human Resources – 21-22 – 03 | Build Team Cohesion in Human Resources | By August 31, 2022 the Human Resources Team will increase our efficiency, further develop our HR skills and HR proficiency as documented through schedule team meetings, one to one meetings with team members, development and implementation of department goals, development and implementation of individual goals, and use of HR OneNote to share information. | In Progress – On Schedule | Members of the HR team are new to their positions, new to the college or both. Importantly, members of the team are getting to know each other. This is a rare and meaningful opportunity to build team cohesion. In an effort to achieve the goal of team cohesion and the resulting increase in departmental productivity and efficiency we have taken the following steps: 1) weekly team meetings with agenda and sharing and update of HR goals, 2) weekly 1:1 meetings between the Ex. Director and each member of the team with agenda, 3) use of Onenote to track weekly meetings and 4) creation of HR duties rubric. | Weekly team meetings and 1:1 meetings are taking place. Weekly meeting notes are distributed to all HR staff and VP. Team building is continuing. | Although the department has experienced transition, they are working well as a team. The new ED has re instituted weekly meetings for formal team building. We are also conducting and informal get togethers (lunches, friday morning treats) to encourage organic team building. | Christa Aldrich | ||||||||
| 2021/2022 | Student and Enrollment Services | Access and Accommodations – Disabilities | SP 1 – Student Support and Success, SP 3 – Diversity and Inclusive Excellence | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 3.1 – Increase recruitment, retention, and completion of underrepresented student populations., 3.5 – Enhance the cultural awareness, skills, and competencies of employees. | A&A-2021/22-POA1 | Student and Staff Awareness | By 8.31.2022, as a result of an educational campaign, 100% of students, faculty and staff will have a basic understanding of the American’s with Disabilities Act as documented by participation in events, information sent out to the GCC community and self-report by students, faculty and staff. | In Progress – Behind Schedule | This semester has provided us with students who are more challenged by their disabilities and their impact in the academic environment than in the past. As a result of our difficult schedule, offering individualized interactive processes to our students, it has been difficult to offer more concerted efforts to educate our campus community. A&A did participate in two events with the Inclusive Excellence Committee to promote awareness surrounding students with disabilities. A&A has been able to being working with an added position – a wellness specialist – who will be able to assist us in managing our flow of students, to allow us to provide more educational opportunities during the semester. | A&A continues to work to provide information to faculty and staff regarding the ADA. A&A continues to post monthly updates and information in the NewsNotes. We did have our Wellness Specialist start in December, however, the hired person was not able to remain with us. We completed another search and hired our new Wellness Specialist who started on 2.14.2022. Other changes have occurred in our space which led to much of our outreach being put on hold. In addition, several students have required very specialized intervention that results in a great deal of time spent with them. We are working to get back on track to complete our goals. | A&A remains active on several committees on campus to maintain connections with faculty/staff. We have presented at department meetings, participated in the neurodiversity fair with student engagement and inclusion and maintained our Accommodation Review Team (a collaborative effort to support students with accommodations which includes faculty and staff). We have sent out emails to target faculty/staff populations, as well as all faculty/staff for trainings and workshops on a variety of disability related topics. | Monica Romeo | ||||||||
| 2021/2022 | Student and Enrollment Services | Admissions | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.1 – Pursue opportunities to increase sources of revenue. | Admissions 2021-2022Goal #1 | Student Recruitment | By the start of Fall 2022, as a result of Encoura Data Lab student search, counselor outreach, instant admission, high school visits, enrollment events (group visits, open house, tours and information sessions, college fairs), and creative marketing, the number of applicants to the College will increase by 1% when compared to Fall 2021 as documented by enrollment reports. | In Progress – On Schedule | Investment in EDL allowed us to target name buys. To date we have pulled all seniors (GLOW/Adjacent) and those throughout NYS & NYC who stated an interest in attending a community college in selected academic programs along with a specific list of students interested in renewable energy. Of the 2289/9000 names that have been entered into Banner so far, 50 have applied. This is the first time prospects are being entered into Banner allowing data to show the ROI. | As of 2/11/22 we are up 66 new and 1 transfer applicant compared to Spring 2021. We are up 38 new applicants for fall 2022 compared to fall 2021. | As of May 26, 2022 – EDL HS senior recruits entered into Banner:12,390; applications 231; Registered 81 | As of June 10, 2022, new student applications have increased more than 5% and overall applications are up 1.76% compared to 2021. Based on data comparing applications received by month, we expect an additional 450 new student, 81 readmits and 450 transfer applications between June-August. We have seen a decrease in our transfer population since 2021. We still have two more years with Encoura Data Lab. As of today, for fall 2022 name buys, we have a respectable 3% fall 2022 applicant yield and 33% yield of fall 2022 applicants to registrants. The pathway admission programs between Brockport and Buffalo State continue to yield applicants and registrants. To date we have 10 accepted applicants and 3 are registered from Brockport and 24 accepted applicants and 4 are registered from Buffalo State. Efforts are underway to push conversion of this population as well as all accepted students. We continued to offer both virtual and in person recruitment events. | Lindsay Gerhardt | |||||||
| 2021/2022 | Student and Enrollment Services | Admissions | SP 2 – Teaching and Learning | 2.3 – Continue meaningful, cyclical assessment of courses and programs to ensure relevance, quality, and compliance. | Admissions 2021-2022Goal #2 | Department Assessment | By May 2022, as a result of team member collaboration, review of internal enrollment data, procedures, and external findings, and researching best practices, the Office of Admissions FAR will be completed and will serve as the basis for the departments future Functional Area’s Plans of Achievement (POAs). | Completed | As a result of starting the FAR process last Spring, Admissions is in good shape. We completed our SWOT, external review and received approval to move forward with our two surveys. Ellucian provided a report analyzing our technological processes and provided guidance for future improvements. The next step is to research best practices among NACAC and AACROA, International Education Standards Council, USCIS, and NAFSA and review survey data to begin writing the report. | Admissions sent out our two surveys. Our survey to school counselors received 33 responses and our survey to current GCC students received 75 responses. We attribute the high student response rate to offering a $50 Barnes and Noble gift card. All pieces to the FAR have been done. The next step is putting the written summary together, which has been postponed due to co-chairing SEM at the moment. | As of May 26, 2022, we are in the final stages of our FAR. We are editing the report and formatting survey results to add as appendixes. Lastly, we will create the PDF to be added to the institutional effectiveness area in myGCC. | The Office of Admissions completed its 2021-2022 FAR. Through student and counselor surveys, an internal analysis, self-assessment, and an external review, the team identified priorities, needs, long and short term goals. As co-chair of the Strategic Enrollment Management (SEM) plan, enrollment priorities and recommendations have been embedded within the SEM document to be presented at cabinet. We await direction on which goals, strategies and tactics administration would like to prioritize and fund, so an action plan can be created. The complete FAR report has been sent to IR to be archived. | Lindsay Gerhardt | |||||||
| 2021/2022 | Student and Enrollment Services | Athletics | SP 5 – Campus and Community Engagement | 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | Athletics-2021-POA Goal #1 | Esports Lab | By the end of summer 2022 the college will have a newly renovated space for the Esports Club that will eventually be a varsity sport in 2023. | In Progress – On Schedule | Drawings have been completed. Currently getting quotes to update the room. | Room is currently being renovated and work will continue for the next few months. | Carpet will be put down in the next few months. Computers are ordered and should be here soon. | Kristen Schuth | ||||||||
| 2021/2022 | Student and Enrollment Services | Athletics | SP 3 – Diversity and Inclusive Excellence, SP 5 – Campus and Community Engagement | 3.3 – Expand co-curricular and student life opportunities that will foster interactions to help students develop competencies associated with diversity, inclusion, global citizenship, social justice, equity, and community fairness. 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region. | Athletics-2021-POA Goal #2 | NJCAA Women’s Soccer National Tournament | Our athletic department is hosting the NJCAA Women’s National Soccer Tournament in fall of 2021. We anticipate over 200 student athletes and over 500 fans from out of the area coming to campus. This will give the college national recoginition. | Completed | The national tournament was very successful. We have had many reviews and they were all positive. | Kristen Schuth | ||||||||||
| 2021/2022 | Student and Enrollment Services | Athletics | SP 5 – Campus and Community Engagement | 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | Athletics-2021-POA Goal #3 | SEI/Athletics Collaboration | The SE&I office will collaborate with Athletics to increase the number of combined events by 20%. This will increase the attendance and engagement for our student population. | Completed | Holiday party, white out soccer event, silent disco have all been combined events this far. | Multiple programs were already run throughout the semester and we will continue to combine efforts. | Kristen Schuth | |||||||||
| 2021/2022 | Student and Enrollment Services | Child Care Center | SP 4 – Fiscal Operational and Infrastructure Sustainability | 2021/2022 POA #1 | Maintain Budget | By July 2022 as a result of retaining full enrollment, offering competitive child care rates, and making effective financial planning, including finding additional revenue sources through grants and fundraising to maintain 95% of the GCCA Child Care Center budget lines as documented by final budget figures. The final budget figures are identified resources needed to achieve a quality child care program on the GCC Campus. | In Progress – On Schedule | As of October 31st, 2021, our total expenditures were at 25.2%. The increase in private pay tuition, as well as classrooms enrolled to full capacity is allowing the child care center to remain on track for maintaining the 2021/2022 budget lines. Enrollment efforts paired with NYS Stabilization Grant funds awarded in 2021, has greatly assisted in any additional costs accrued from the COVID-19 Pandemic. The grant funds have assisted with additional staffing needs, staffing professional development, and expenses related to health screenings, testing and safety/sanitary materials that would normally be deducted from the supplies-instructional, supplies-maintenance professional development budget lines. | As of January 31st, 2022 total operational expenses were at 67.9%. The child care center continues to increase revenues from the private pay budgetary line. The increased revenue will help balance the 2021/2022 budget. The child care center continues to investigate additional grant opportunities, aside from the BLOCK/OPERATING grants, and Stabilization grant. The child care center has partnered with the Child Care Resource & Referral Program to begin three Quality Assurance ITA project incentives. This will grant teaching staff with ten professional development training hours at no cost to the child care center, as well as free learning materials to the classrooms, and an additional $150/per classroom to spend on materials and supplies. The additional grant funds have helped maintain the professional development, and supplies-instructional expenditures. The center should be in good shape by the end of the fiscal year. | As of April 21st, 2022 from the Treasurer’s Report the child care revenues are up significantly. Expenditures are at 70% which is very close last years expenditures at 63% and previous years were around 65/66%. | As a result of strong recruiting and retaining enrollment, offering competitive child care rates, and making wise purchasing choices that benefit both the budget and the safety of the environment for children, students and staff, the Chile Care Center budget lines were on target to match the approved budget lines. The NYS Stabilization Grant funds were also significant providing additional funding to balance the center budget. | Kayleen McEwan | ||||||||
| 2021/2022 | Student and Enrollment Services | College Counseling Services | SP 1 – Student Support and Success, SP 3 – Diversity and Inclusive Excellence, SP 5 – Campus and Community Engagement | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 3.1 – Increase recruitment, retention, and completion of underrepresented student populations., 3.5 – Enhance the cultural awareness, skills, and competencies of employees. 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region., 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | Counseling-2021/22-POA 1 | Mental Health Knowledge and Awareness | By 8.31.2022, as a result of an educational campaign, 100% of students, faculty and staff will have a basic understanding of how mental health challenges impact student recruitment, retention and graduation, as well as have tips to assist in intervening with students with mental health challenges. This will be documented by attendance at events, information provided to the campus community and self-report information from students, faculty and staff. | In Progress – On Schedule | Counseling Services is continuing to work on educating the campus community regarding our services, our students and how mental health impacts student success. Counseling has worked with individual faculty members, Student Engagement and Inclusion, Resident Assistants and individual staff members to assist with students who are struggling as a result of their mental health. Counseling Services is planning organized events for the Spring Semester to support our campus community throughout the spring. | Counseling Services is working with the inclusive excellence committee on a neurodiversity event in April to assist in educating our campus community regarding students who have autism or other autism like challenges. Counseling has also worked with the campus community to link interested parties to QPR training (fall semester). Counseling Services has also offered to provide workshops/presentations in classes for our students/faculty on mental health topics. Monica Romeo presented to a class in the Fall semester about counseling services, self-care and self-compassion. One of our interns, Amy Nans worked with SEI on a series related to positive relationships for the month of February. Amy also worked with Upward Bound as they collectively read a book regarding a book centering around the mental health of the main character. Amy was able to provide resources and strategies for managing one’s mental wellness. | Counseling Services collaborated with the Inclusive Excellence Committee to host a neurodiversity fair (1st ever) on campus. This was well received as evidenced by 90 students/faculty/staff attending the event. In addition, Counseling Services assisted in debrief sessions with faculty/staff surrounding trauma informed training in which many faculty/staff participated. We also presented to Senate during their last Senate meeting of the academic year in May 2022 on the topic of student mental health at GCC. Counseling Services staff continues to remain actively involved with committees and presentations on campus to maintain our presence and answer questions related to student mental health. | Monica Romeo | ||||||||
| 2021/2022 | Student and Enrollment Services | Conduct/Dean of Students | SP 1 – Student Support and Success | 1.2 – Support student progress rates at all segments of the college career. | Dean of Students 2021-2022POA1 | Providing Improved Services to Students | Building off last year’s goal, by May 31, 2022, as a result of initiaing and facilitating monthly meetings with employees representing the GCC offices of Foundation, Buildings and Grounds (Maintenance), Campus Safety, Dean of Students and College Village, representative staff members will be integrated into a seamless, streamlined collaborative process for servicing GCC residential students. Regularly, interviews will take place and will be documented regarding staff members’ perceptions of improvements and challenges for our students. Included this year will also be interviews (and documentation) to engage students and to understand their experiences, with plans to evaluate and improve in coming years. This will be done with the goal of retaining students at GCC and College Village. | Completed | The larger group has continued to meet once monthly, and a smaller group meets weekly. Informal meetings with students and employees regarding College Village are taking place. Discussions on potential changes are regularly brought up during Monday Behavioral Intervention Team. | We met as a large group off campus to discuss GCC/CV issues. Larry Mancuso, Executive Director of Human Resources, facilitated the day. Notes from the retreat are attached. | https://gccplanning.com/frm_file/aWQ6MTg5NXxmaWxlbmFtZToxMi0xMC0yMS1SZXRyZWF0LUFnZW5kYS0xLmRvY3g=, https://gccplanning.com/frm_file/aWQ6MTg5NnxmaWxlbmFtZTpIb3VzaW5nLVRvcGljcy1mb3ItdGhlLVJldHJlYXQtMTExODIxLTEuZG9jeA==, https://gccplanning.com/frm_file/aWQ6MTg5N3xmaWxlbmFtZTpHQ0MtQ1YtUmV0cmVhdC1maW5hbC1hZ2VuZGEuZG9jeA==, https://gccplanning.com/frm_file/aWQ6MTg5OHxmaWxlbmFtZTpHQ0MtQ1YtUmV0cmVhdC1MaXN0LW9mLUFzc2V0cy5kb2N4, https://gccplanning.com/frm_file/aWQ6MTg5OXxmaWxlbmFtZTpHQ0MtQ1YtUmV0cmVhdC1QYXJraW5nLUxvdC1Ob3Rlcy5kb2N4 | We experienced a variety of unexpected issues in staffing this year, which changed how this project was executed. The Director of College Village (CV) had a baby, and took an extended leave of absence. Two other CV staff members reduced their weekly hours. The Dean of Students and Associate Dean of Students returned to focusing on Student Services, and pulled back on the day to day CV oversight, but continued to give input and take care of major issues, as necessary. Facilitator Larry Mancuso took another position, and therefore our plan for moving forward stalled. | Patricia Chaya | |||||||
| 2021/2022 | Student and Enrollment Services | Conduct/Dean of Students | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals., 1.3 – Support academic progress of students needing developmental support., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | SPS-2021-#1 | EOP Goal 1 | By May, 2022, as a result of individually meeting with all 46 EOP students, they will pass 75% of their classes as documented by their grades in classes. | In Progress – On Schedule | The director and counsleor have met with the students monthly as a group and weekly as individuals. Mid semester progress reports have been sent to professors to gauge the student’s progress. | Approximately 41% of EOP students passed their fall classes with 75% or better. | Of the 37 students who returned for the spring 2022 semester, the added interventions raised that number to 56%. So, 56% of the EOP students who attended the full year passed 75% or more of their classes. Although the goal of 75% was not reached, the number did increase over 15%. | Tanya Lane-Martin | ||||||||
| 2021/2022 | Student and Enrollment Services | Financial Aid | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | FAO-2021-22-POA1 | Increase student financial literacy on campus by utilizing the SUNY Smart Track program | By 6/30/2022 as a result of working with key faculty members, 15% of full time students will complete at least 1 SUNY Smart Track module as documented with monthly Smart Track reports from SUNY. | In Progress – Behind Schedule | We are no where near our goal. Despite having information on our website and in our award letters, students have not engages in any classes. We are evaluating potential outreach options to spur student usage of SmartTrack. | Joseph Bailey | ||||||||||
| 2021/2022 | Student and Enrollment Services | Financial Aid | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness. | FAO-2020-21-POA2 | Broaden and strengthen relationships and collaboration with other campus departments | By 6/30/2022 as a result of working with with other campus offices, all staff members will present Financial Aid Office information to other departments as documented by monthly appraisal. | In Progress – On Schedule | We have presented at All-Advisor meeting as well as worked with various campus representatives regarding scholarships. Additionally, staff has been present and offered information at faculty senate meetings. | Joseph Bailey | ||||||||||
| 2021/2022 | Student and Enrollment Services | Financial Aid | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness. | FAO-2020-21-POA2 | Broaden and strengthen relationships and collaboration with other campus departments | By 6/30/2022 as a result of working with with other campus offices, all staff members will present Financial Aid Office information to other departments as documented by monthly appraisal. | In Progress – On Schedule | We have presented at All-Advisor meeting as well as worked with various campus representatives regarding scholarships. Additionally, staff has been present and offered information at faculty senate meetings. | Joseph Bailey | ||||||||||
| 2021/2022 | Student and Enrollment Services | Health Services | SP 1 – Student Support and Success, SP 5 – Campus and Community Engagement | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | Health – 2021/22 – POA 1 | Immunization Compliance | By August 31, 2022, as a result of interaction with students, 100% of students will be complaint with MMR/Meningitis/COVID immunization and vaccine requirements as evidenced by report numbers sent to SUNY and NYS. | In Progress – Behind Schedule | This year was particularly challenging for compliance. With the addition of COVID mandates, it was an unprecedented challenge for our two, part time nurses to keep up with inputting COVID and MMR/Meningitis information. For MMR/Meningitis, we had 60 students out of compliance at the time of submitting our report to the state. | At this time, Student Health Nurses are no longer employed by the college. Monica Romeo is completing much of the entering of data into student records. Newly hired Wellness Specialist, Cassandre DiPiazza has just completed her training and is assisting in the process. Individual emails continue to go to students who are out of compliance with NYS immunization requirements. Currently, there are 83 students out of compliance with MMR/Meningitis requirements. | As of May 21, 2022, Cassandre DiPiazza has left her position with the college, leaving one person to manage on-going and incoming immunization compliance along with COVID exemption review. We continue to provide individual emails to students for follow up from their submissions and to assist them in resolving the holds on their accounts. | Monica Romeo | ||||||||
| 2021/2022 | Student and Enrollment Services | Student Engagement & Inclusion | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | SEI Goal #1 – 2021/2022 | Increasing LCP Participation | 20% of participants complete both tracks. | In Progress – Behind Schedule | Working to update the course for students to enroll. Start date will be spring 2022. | Students are enrolled and completing coursework. | Kristen Schuth | |||||||||
| 2021/2022 | Student and Enrollment Services | Student Engagement & Inclusion | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness., 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | SEI Goal #2 – 2021/2022 | Student Government Positions | The student engagment and inclusion office will have 70 percent of their positions filled throughout the year. | Completed | Currently have 8 out of 10 executive board members involved. | Currently have 7 out of 10 executive board members involved through April! | Currently have 7 out of 10 executive board members involved through June. | Kristen Schuth | ||||||||
| 2021/2022 | Student and Enrollment Services | Student Engagement & Inclusion | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 4 – Fiscal Operational and Infrastructure Sustainability | 1.1 – Support students in their development and achievement of individual educational goals. 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | SEI Goal #3 – 2021/2022 | Goal 3: Reconceptualizing Student Engagement | By branding SEI office with reconceptualized engagement philosophy, logo, technologies and services more students will be involved. | In Progress – On Schedule | Increase programs and particpation is occuring accrosed campus as documented by tracking the number of individuals involved. | Kristen Schuth | ||||||||||
| 2021/2022 | Student and Enrollment Services | Student Success Center | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 3 – Diversity and Inclusive Excellence, SP 5 – Campus and Community Engagement | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence., 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. 3.1 – Increase recruitment, retention, and completion of underrepresented student populations. 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness. | 1 | Monthly Student Email Communication Plan | By June 30, 2022, as a result of the creation of a monthly proactive and uniform student email communication plan, 50% of the current student body will receive email communication from The Student Success Center as documented by Constant Contact. | In Progress – Behind Schedule | Through the use of Constant Contact a SSC Campaign folder was created for each month of the year. Beginning in October of 2021, students are emailed monthly and sometimes bi-monthly with relevant and timely information through constant contact. With spring registration beginning October 18th, an email was sent to students regarding the SSC Registration kick-off event: Spring Registration Spooktacular. The email marketed the SSC event, as well as the SSC Event webpage and the option for making an appointment with an SSCoach or CC Advisor. The email had a 53% Open rate. In November, two emails were sent. One email wished students a Happy Thanksgiving and wished success in the final weeks of the semester (41% Open rate). The second email sent was to market the GCC Virtual Registration Wednesdays for Spring Registration. Also Shared were the New Student and Current Student Checklists. The click rate was 45%. | With the monthly communication plan taking shape and the beginning of the spring semester approaching, the December email communication included the Accepted Student Checklist. The information shares the next steps for student enrollment. Students also receive this information in a physical letter two weeks after they receive their acceptance letter. This email had a 53% open rate. For January, timely information included a welcome to the spring semester and the date of the first day of classes. In addition, a suggestion to drop courses prior to the start of the first day of the semester is provided in case a student’s plans have changed and thus a student will not incur charges. The January email also promoted walk-in and Zoom-in options for students if they needed assistance during the week before and the first week of classes (69% Open rate). Thinking about the timing within the semester, the February email included resources to support student success (62% Open rate). | Monthly communication to students in March centered around the opening of fall registration. The purpose of first communication sent in March was to inform students of the first day of registration and encourage students to register for an appointment with their SSCoach/Advisor. We saw a 66% open rate for this communication. In addition, we promoted Spirit Week to encourage campus engagement and registration. We saw a 54% open rate for this communication. During April, we began our marketing communication for our in-person Start to Finish event as well as Virtual Registration Days. Both communications averaged a 50% open rate. The end of May brought about the beginning of the summer semester. During this time period an email was sent to remind students about the start of the semester, we had a 55% open rate on this communication. We shared both the continuing and accepted student checklists with students in June. The open rate of the checklists were 44% and 69% respectively. | In an effort to support enrollment at Genesee Community College, the Student Success Center created a monthly email communication plan in an effort to connect with current and accepted students. The timely email communication consisted of messaging related to registration opportunities, student enrollment next steps, start of the semester welcome, campus resources, and holiday greetings. From the nearly 30,000 emails sent, there was a 54 percent open rate. | Carrie Sputore | |||||||
| 2021/2022 | Student and Enrollment Services | Student Success Center | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 3 – Diversity and Inclusive Excellence, SP 5 – Campus and Community Engagement | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 2.1 – Develop an inclusive teaching and learning-centered environment that fosters student success and attainment of Institutional Learning Outcomes., 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. 3.1 – Increase recruitment, retention, and completion of underrepresented student populations. 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness. | 2 | SSC Electronic Check-In | By June 30,2022, as a result of the creation and implementation of an electronic check-in form, 95% of students who utilize the Student Success Center in-person or virtually will check-in electronically as documented by the results from the SmartSheet data collection tool. | In Progress – Behind Schedule | During the summer, David Lane and I worked to design and complete the SSC Check-in form using SmartSheet. The hope was to begin using the check-in system at the start of the fall semester; however, fall semester became a transition semester not only from working remotely to in-person but also with SSCoach staffing. Due to staffing changes and the hiring and training of three new Student Success Coaches; the SSC Check-in was unfortunately not a primary focus. In addition, we did not have the technology in place. I did receive communication from Computer Services regarding options for two locking stands for two walk-up Kiosks in early October; however, my response was not sent until December with the locking stand request. | After not receiving a reply from Computer Services and the start of the semester quickly approaching, the decision was made to use the first computer at the Kiosk for SSC Check-in in addition to the use of a student’s own personal device. A QR code was created and displayed throughout the SSC for student use to check-in. Signs were displayed in the SSC asking students to check-in prior to visiting the HUB. For students in the SSC Virtual HUB, the QR code and bitly link were displayed in the waiting room for students to fill out the SSC Check-in form while waiting. The SSC began using the SmartSheet SSC Check-in form the week prior to the start of the spring semester. The use of the new process was just that, new. Students and staff had not used a check-in form since pre-covid when the paper Cougar Pass was used. Unfortunately, I cannot say that we were able to record all student’s who visited the SSC in-person or virtually. Also, HUB staff were not able to see the dashboard. | The use of the SmartSheet SSC Check-in form has increased with in person check-in since February. The increase is a result of changing the homepage of the four computers being used at the SSC Kiosk. When a student pulls up Chrome or Firefox, the homepage is set to the SmartSheet SSC Check-in form. Once submitted, students are able to access the GCC Homepage by clicking on the second tab in the browser. For students visiting the SSC virtually, they continued to use the Bitly link or QR code in the ZOOM waiting room to check-in. The use of the Smartsheet SSC Check-in system did allow us to gather data regarding who visited the SSC in-person and virtually; however, the data is inconsistent. This spring, representatives from the SSC, TLC, and A&A researched various platforms to assist our offices in the services we provide and Who’s Next will replace the SSC SmartSheet Check-in form in the near future. | In an effort to support student success and efficiency of the Student Success Center, an in-person and online queuing and check-in process was instituted. For the fall 2022 semester, the Student Success Center will be transitioning to a new platform that will be used across campus for scheduling appointments, shared notetaking, data analysis, and a queuing system. | Carrie Sputore | |||||||
| 2021/2022 | Student and Enrollment Services | Testing Center | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 3 – Diversity and Inclusive Excellence | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence., 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. 3.1 – Increase recruitment, retention, and completion of underrepresented student populations. | Testing-2021/22-POA 1 | Implement Scheduling Technology | By August 31, 2022, as a result of the implementation of Calendly in the testing center, 100% of students will be able to utilize and follow through with scheduling their testing sessions using Calendly. This will be documented by the interaction of students through email, walk-in discussions and calendly exchanges. | In Progress – On Schedule | Testing has begun using Calendly, however, there are several unexpected glitches that are currently being addressed. Many of the students who need to utilize the testing center are using calendly to schedule their testing sessions. There is also a population of students that remains challenged by using the scheduling software. Those students require on-going assistance from testing center staff to schedule their exam sessions. | The Testing Center continues to work with Calendly to create the most user friendly environment possible. Most students and prospective students are able to use Calendly to schedule their test taking times in the testing center. There are only a handful of students who require 1:1 intervention when scheduling. Those issues center around uncommon testing situations or user error. | As of this date, the Testing Center continues to work with Calendly to create the most user friendly environment possible. Most students and prospective students are able to use Calendly to schedule their test taking times in the testing center. There are only a handful of students who require 1:1 intervention when scheduling. Those issues center around uncommon testing situations or user error. | Monica Romeo | ||||||||
| 2020/2021 | Academic Affairs | Accelerated College Enrollment Programs | SP 2 – Teaching and Learning | 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence., 2.3 – Continue meaningful, cyclical assessment of courses and programs to ensure relevance, quality, and compliance. | ACE-2020-21-POA 1 | Refine and administer regular quality control procedure for Advanced Studies courses. | By 11/30/2021 as a result of working with area directors, deans and faculty 100% of academic areas will develop and follow a formal procedure for monitoring and evaluating the quality of all Advanced Studies sections as documented by written procedures and agreements between ACE and academic deans including tracking data of individual Advanced Studies sections. | In Progress – Behind Schedule | November 2021: | February 2021 | June 2021: June 2022: | Edward Levinstein | ||||||||
| 2020/2021 | Academic Affairs | Accelerated College Enrollment Programs | SP 1 – Student Support and Success, SP 4 – Fiscal Operational and Infrastructure Sustainability | 1.1 – Support students in their development and achievement of individual educational goals., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 4.1 – Pursue opportunities to increase sources of revenue., 4.2 – Continue offering competitive tuition and fee rates within the Western New York region and beyond | ACE-2020-21-POA 2 | Grow the number of high school students within our partnering districts and across the state that enroll in virtual/online courses | By 6/30/21 as a result of various marketing and promotion efforts by ACE and other college offices, 5% more high school students will enroll in virtual/online courses as documented by Institutional Research reports. | Completed | November 2021: Although inflated by the pandemic, enrollment in online courses by ACE students, including those enrolled in high school and homeschooled, rose by 13% from fall 2020 to fall 2021 and by 44% from spring 2020 to spring 2021 crushing our goal of a 5% overall increase. I believe these numbers will continue to rise for a few semesters before settling. The bright side of this pandemic in regards to our online courses is that we attracted many students and district administrators who likely would not have given online courses as much consideration. Through our marketing efforts to bring awareness to this opportunity and now through positive word of mouth, we continue to make gains higher than we thought possible and should be able to capitalize on this niche moving forward. | February 2021: | As reported in the February status update, our spring enrollment in online/remote classes grew considerably. Our upcoming fall semester enrollment in online and remote sections is slightly behind fall 2020 (see figures below) and highly likely due to the waning of the pandemic. However, I firmly believe the numbers will increase to be very close, if not greater than last fall and continue the upward trend for years to come. | Although this goal has been technically met, there is still work to do on the Advanced Studies end with developing remote classes between the high schools. Our enrollment in online/remote sections over the past year has been inflated by the pandemic, and therefore I would like to keep this goal for another year to see how we end up after things return to a more normal state. | Edward Levinstein | |||||||
| 2020/2021 | Academic Affairs | Campus Centers Albion, Medina | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | Albion, Medina | Campus Center Albion & Medina Goal 1 | Orleans County High School Outreach | By August 1, 2021, as a result of continued intentional outreach efforts throughout the 2020-2021 academic year, an increase of 1% of the applicants from the Orleans County feeder schools will register for the Fall 2021 semester as documented in GSI (MIS – Admissions). | Completed | By October 31, 2020, as a result of intentional outreach efforts, 100% of the Orleans County feeder schools will have successfully interacted with an Orleans County Campus Center team member as documented on a collaborative Google Doc. | By December 31, 2020, as a result of continued intentional outreach efforts, 100% of the Orleans County feeder schools will respond to our invitation to host an enrollment event hosted by Orleans County Campus Center team member as documented on a collaborative Google Doc. | Intentional outreach began in the fall of 2020 and continued into the Spring 2021. Some schools were more restrictive during the pandemic and most all of the counselors were feeling overloaded with ongoing student issues. That said, the applicant rate was exceeded for a total combined increase of 2% for Orleans County feeder schools. | Amy Churchfield | |||||||
| 2020/2021 | Academic Affairs | Campus Centers Albion, Arcade, Dansville, Lima, Medina, Warsaw | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness., 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | Albion, Arcade, Dansville, Lima, Medina, Warsaw | Warsaw Campus Center-2020-2021-Goal2 | All County Synergy | By July 1, 2021, as a result of creating new initiatives and communication outlets to promote institutional transparency, collaboration and effectiveness across each GLOW county, a poll of GCC employees will rate perception of Campus Center communication efforts with an average score of at least 4 on a 5 point scale where 5 is excellent and 1 is very poor. | Cancelled | The GCC campus centers are currently collaborating actively in preparation for a transition into an all-county leadership model. As a result there have been frequent meetings among the campus center directors of the three counties as well as collaboration between the associate dean who will be leading the three counties, the directors and staff. In the coming months the campus centers will work together to strategize communications and develop survey questions in conjunction with institutional research | Due to the pandemic, we were unable to plan and execute our goals to strategize communications and develop survey questions in conjunction with institutional research. | Amy Churchfield | ||||||||
| 2020/2021 | Academic Affairs | Campus Centers Arcade, Warsaw | SP 3 – Diversity and Inclusive Excellence, SP 5 – Campus and Community Engagement | 3.1 – Increase recruitment, retention, and completion of underrepresented student populations. 5.5 – Strengthen synergies from community partnerships and legislative advocacy efforts in ways that support our mission and values. | Arcade, Warsaw | Wyoming County Campus Centers -1 | Advisory Committee Restoration – year 2 of 2 | This is year two of a two year goal – by August 31st, 2021 by way of partnering with a re-established advisory council, the Genesee Community College Wyoming County Campus Centers will increase the local student application yield by 2%. An active and well-organized advisory council will set meeting priorities targeted toward enrollment and recruitment of students. | Completed | The Wyoming County Campus Centers advisory committee met on November 19th. At this time overall Wyoming County applications are down significantly. The advisory committee members commented that due to so much uncertainty because of the pandemic students are holding off on their decisions regarding college. School officials also commented that the workload for school counselors has increase significantly also impacting their ability to work with students on college/career related matters. | The Wyoming County Campus Centers advisory committee did not meet during the Spring 2021 semester due to COVID 19 restrictions. Due to COVID 19 and the temporary restructure of course offerings and recruitment efforts, Wyoming County was unable to meet the goal of a 2% increase in applicant yield for the 2020-2021 academic year. The applicant yield for Fall 2020 was -10%, and Spring 2021 was -8%. | Amy Churchfield | ||||||||
| 2020/2021 | Academic Affairs | Campus Centers Dansville, Lima | SP 1 – Student Support and Success | 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | Dansville, Lima | CC-2020/2021-#1 | Improve Successful Outcomes in Livingston County Initiative | By August 31, 2022, as a result of offering two annual transfer weeks and one local job fair, 8% of the students enrolled at the Dansville campus center will have transferred to a 4 year institution or secured employment upon completion, as documented by records and reports. | Completed | November 2021 | https://gccplanning.com/frm_file/aWQ6MTg1NHxmaWxlbmFtZTpQT0EtdXBkYXRlcy0yMDIwLXRvLTIwMjEuZG9jeA== | February 2022 | June 2022 | The Livingston County campus centers had plans to host both transfer and career fairs during the academic year. Due to the pandemic, we were not able to host fairs, but we were able to work individually with students through Zoom to advise them with their career or transfer goals. Our goal that 8% of the students enrolled at the Dansville and Lima campus center will have transferred to a 4 year institution or secured employment upon completion is ongoing. At the end of the first academic year for this goal, we surpassed our goal with 11% of students transferring to a 4 year institution or securing employment. At the end of the second academic year, we also surpassed our goal with a two year total of 14% of the students completing at a campus center either transferred to a four year institution or secured employment. | Amy Churchfield | |||||
| 2020/2021 | Academic Affairs | Campus Centers Dansville, Lima | SP 5 – Campus and Community Engagement | 5.2 – Provide and support faculty and staff with opportunities to contribute to the college community and the GLOW region. | Dansville, Lima | CC-2020/2021-#2 | Contribution to the Community Initiative | By August 31, 2021, as a result of collaboration with the community, 100% of the staff at the Livingston county campus centers will have participated in a community service project in Livingston County, as documented by attendance records and reports. | Completed | November 2020 | February 2021 | June 2021 | The staff at the Livingston County campus centers set a goal to give back to our communities. Our original goal was to work together with Habitat for Humanity and help build a house. Due to the pandemic, we were unable to complete this goal. Instead, the staff individually chose to do what they could on their own time and in a manner that they felt was safest for their own health. Experiences ranged from donating to local food banks, donating to backpack programs for the local elementary schools, personal donations to Goodwill, park and cemetery cleanups this past spring, and monetary donations to local charities. We were all thankful that we were able to give back to our communities. | Amy Churchfield | ||||||
| 2020/2021 | Academic Affairs | Human Communications and Behavior | SP 1 – Student Support and Success | 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | HCB-2020-2021-POA Goal #1 | Theatre Arts Program Revisions | By May of 2021, as a result of collaboration between the Director of Interdisciplinary Academic Support, the Director of Fine and Performing Arts, and the Dean of HCB, revisions to the Theatre Arts program which will streamline the program and enhance the transferability of the degree will be presented to the Senate for approval. | Completed | NOVEMBER, 2020–Maryanne Arena, Director of Fine and Performing Arts has been working steadily with Michael heel on revisions to the Theatre Arts program (see “Meeting #1” and “Theatre Arts revision”). | https://gccplanning.com/frm_file/aWQ6MTM0MHxmaWxlbmFtZTpEZWNlbWJlci0xLUFnZW5kYS5wZGY=, https://gccplanning.com/frm_file/aWQ6MTM0MXxmaWxlbmFtZTpNZWV0aW5nLTEtd2l0aC1NaWNoYWVsLUhlZWwtcG9zc2libGUtY2hhbmdpbmctdGhlLXRoZWF0cmUtcHJvZ3JhbS10by1hbi1BLlMtZGVncmVlLi5wZGY=, https://gccplanning.com/frm_file/aWQ6MTM0MnxmaWxlbmFtZTpUaGVhdHJlLUFydHMtcmV2aXNpb24tQS5BLXRvLUEuUy5wZGY= | February, 2021 – The program revision proposal for the Theatre Arts program was presented at our January Teaching Area Meeting (see “January 15 2021 Agenda.pdf”) and approved. | https://gccplanning.com/frm_file/aWQ6MTQwMXxmaWxlbmFtZTpKYW51YXJ5LTE1LTIwMjEtQWdlbmRhLnBkZg==, https://gccplanning.com/frm_file/aWQ6MTQwMnxmaWxlbmFtZTpKYW4yMU1pbi5wZGY=, https://gccplanning.com/frm_file/aWQ6MTQwM3xmaWxlbmFtZTpDaGFuZ2VzLWZvci1UaGVhdHJlLVByb2dyYW0tdG8tQS5TLnBkZg== | June, 2021 – The final version of the Theatre Arts program revision (see 2959_PR_206_TheatreArts.pdf) was presented at the Senate meeting on May 18th, 2021 and was accepted (note that minutes from this meeting are not available at this point). In addition, the proposal was presented at the June 14th, 2021 Board of Trustees meeting (see June, 2021 BOT agenda.pdf) and was approved. SUNY and SED program change paperwork is being prepared to send off to those agencies. | https://gccplanning.com/frm_file/aWQ6MTY4NHxmaWxlbmFtZTpKdW5lLTIwMjEtQk9ULWFnZW5kYS5wZGY=, https://gccplanning.com/frm_file/aWQ6MTY4NXxmaWxlbmFtZToyOTU5X1BSXzIwNl9UaGVhdHJlQXJ0cy5wZGY= | Significant revisions to the Theatre Arts program, to take effect the Fall of 2022 have been approved by the Academic Senate and the Board of Trustees. These revisions were the result of collaboration, in the truest sense of the word, between the Director of Interdisciplinary Academic Support, the Director of Fine and Performing Arts, the Dean of HCB, and members of the Curriculum Committee. The revisions will streamline the program, allow students to explore either the technical or performance aspects of the discipline, and enhance the transferability of the degree. | Timothy Tomczak | ||||
| 2020/2021 | Academic Affairs | Human Communications and Behavior | SP 2 – Teaching and Learning | 2.3 – Continue meaningful, cyclical assessment of courses and programs to ensure relevance, quality, and compliance. | HCB-2020-2021-POA Goal #2 | Communications and Media Arts Program Evaluation and Radio Station | By May of 2021, as a result of collaboration between the Director of Interdisciplinary Academic Support, and the Director of Humanities, Global Languages, and Media Arts, the Communications and Media Arts program evaluation will be completed, revisions to the program will be sent to Academic Senate, and a written plan to enhance and maximize the academic and extracurricular use of the radio station will be presented to the Provost and President’s cabinet. | In Progress – Behind Schedule | November, 2021 – Barry Chow, Director of Humanities, Global Languages, and Media Arts, has met with Michael Heel, Director of Interdisciplinary Academic Support, several times during the Fall semester (see “Communications and Media Arts…”). I attended the last meeting prior to Director Heel’s departure to assure some continuity in the project. | https://gccplanning.com/frm_file/aWQ6MTM1OXxmaWxlbmFtZTpDb21tdW5pY2F0aW9ucy1hbmQtTWVkaWEtQXJ0cy1Qcm9ncmFtLWV2YWx1YXRpb24tcHJvZ3Jlc3MtcmVwb3J0Li5wZGY= | February, 2021 – Director Chow is working diligently on the Communications and Media Arts Program Evaluation. He has been meeting regularly with Becky Dziekan, chair of the Academic Senate’s Assessment committee, who is overseeing the College’s assessment projects since the Director of Interdisciplinary Academic Support’s departure. | https://gccplanning.com/frm_file/aWQ6MTQwMHxmaWxlbmFtZTpSZV8tQ09NLVByb2dyYW0tUmV2aWV3LUNMTy1kYXRhLWNvbGxlY3Rpb24uLnBkZg== | June, 2021 – Director Chow successfully completed the Communications and Media Arts program evaluation early in June (see Communications and Media Arts Program Review 2021.pdf), about a month behind schedule. The report, however, is very thorough and includes insightful recommendations for the revision of the existing program. Although revisions to the program have not yet been sent to Academic Senate, and the written plan to enhance and maximize the academic and extracurricular use of the radio station was not presented to the Provost and President’s cabinet, the report itself provides an outstanding framework for Director Chow, with the assistance of the faculty and the Dean of HCB, to tackle the program revisions in the next academic year. In addition, a decision was made to phase out the existing FM radio station in favor of internet radio over the next year–a recommendation which was included in the program evaluation. | https://gccplanning.com/frm_file/aWQ6MTY5OXxmaWxlbmFtZTpDb21tdW5pY2F0aW9ucy1hbmQtTWVkaWEtQXJ0cy1Qcm9ncmFtLVJldmlldy0yMDIxLnBkZg== | The recently completed evaluation of our Communications and Media Arts program will provide the impetus for significant revisions to the curriculum and meaningful changes with regard to how the program is delivered, as well as how it is supported by the college. | Timothy Tomczak | ||||
| 2020/2021 | Academic Affairs | Human Communications and Behavior | SP 2 – Teaching and Learning | 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. | HCB-2020-2021-POA Goal #3 | Human Service Careers and Education Hyflex course development | By Fall of 2021, as a result of collaboration between the Director of Human Service Careers and Education and the faculty, the Dean of HCB, and the Dean of Distributed Learning, identify, prepare and offer at least one course offering to be delivered hyflex (or in another enhanced modality) that would reduce or eliminate time and place restrictions for the students enrolled in the program. | Completed | November, 2020 – The shift to remote learning, necessitated by the COVID pandemic, has accelerated progress towards achieving this this goal. Faculty in this area (and across the college) have had to learn the basics of video conferencing using Zoom which an important piece of being able to offer hyflex classes. Faculty in this area have been actively engaging in training to improve their courses offered online asynchronously, synchronously, and in online combined formats (see highlighted portion of “Update J. Scondras”). | https://gccplanning.com/frm_file/aWQ6MTM1OHxmaWxlbmFtZTpVcGRhdGUtSi4tU2NvbmRyYXMucGRm | February, 2021 – As of this update, six courses from the EDF, HUR, and HUS areas are slated to be delivered as either online synchronous, or online combined (asynchronous/synchronous combination; see “CRJ, EDF, HUR, HUS Fall, 2021 offerings”). This is in addition the regular online asynchronous offerings from these areas. | https://gccplanning.com/frm_file/aWQ6MTM4MXxmaWxlbmFtZTpDUkotRURGLUhVUi1IVVMtRmFsbC0yMDIxLW9mZmVyaW5ncy5wZGY= | June, 2021 – As of June 25, enrollment in the “enhanced” modality sections accounts for nearly half (119/244) of the enrollment in all of the EDF, HUS, and HUR sections being offered and two of the sections identified are now closed (see EDF, HUS, HUR enhanced section enrollment as of 6-25-21.pdf). None of the sections that are being taught primarily face-to-face (with a hybrid component) or are offered online asynchronously are closed yet. | https://gccplanning.com/frm_file/aWQ6MTY5NXxmaWxlbmFtZTpFREYtSFVTLUhVUi1lbmhhbmNlZC1zZWN0aW9uLWVucm9sbG1lbnQtYXMtb2YtNi0yNS0yMS5wZGY= | The Director of Human Service Careers and Education (HSCE), the Dean of HCB, and the HSCE faculty, have gone beyond expectations in meeting a goal meant to tap core objective 2.5: Expand student learning opportunities that reduce or eliminate time and place restrictions. Six of the 18 courses offered in the areas of Teacher Education and Human Services this coming Fall will be delivered online synchronously (e.g., via Zoom). At this point, enrollment in these sections accounts for nearly half of the enrollment in all of the sections that are being offered. In addition to the existing hyflex and online asynchronous sections offered in these areas, as well as those offered in criminal justice, we are making significant strides in eliminating time and place restrictions for students. | Timothy Tomczak | ||||
| 2020/2021 | Academic Affairs | Human Communications and Behavior | SP 1 – Student Support and Success | 1.3 – Support academic progress of students needing developmental support. | HCB-2020-2021-POA Goal #4 | Integrated Reading and Writing Course | By August of 2021, as a result of collaboration between the Director of English and Communication Skills, and the Transitional Studies faculty, develop and offer at least one section of an Integrated Reading and Writing (IRW) course to add to our transitional studies offerings. | Postponed/Waiting on Others | November, 2020 – The curriculum proposal for the IRW course was presented at the October Area Meeting (see “HBC Teaching Area Meeting Minutes”) and was approved. The proposal was also discussed at the October 13 Curriculum Committee meeting (see “October13Minutes”). At the meeting, there was considerable discussion over aspects of the proposal that needed to be revisited (e.g., the number of credit hours, course outline). At this meeting, the proposal was tabled and was not moved on for full Senate approval (see “RE_Curriculum Proposal Approval”). | https://gccplanning.com/frm_file/aWQ6MTMzN3xmaWxlbmFtZTpPY3RvYmVyLTIwMjAtSEJDLVRlYWNoaW5nLUFyZWEtTWVldGluZy1NaW51dGVzLTEucGRm, https://gccplanning.com/frm_file/aWQ6MTMzOHxmaWxlbmFtZTpPY3RvYmVyMTNNaW51dGVzMS5wZGY=, https://gccplanning.com/frm_file/aWQ6MTM0NHxmaWxlbmFtZTpSRV8tQ3VycmljdWx1bS1Qcm9wb3NhbC1BcHByb3ZhbC0yOTY1LVRDLUlSVy0wOTYtMi5wZGY= | February, 2021 – As of this update, the IRW proposal is still tabled with the Curriculum Committee (see “February21Agenda.pdf”). Progress on revision of the proposal has been hampered by the unexpected medical leave of one of the primary proposers. The medical leave is likely to last for the rest of the semester. | https://gccplanning.com/frm_file/aWQ6MTM3OXxmaWxlbmFtZTpGZWJydWFyeTIxQWdlbmRhLnBkZg== | June, 2021 – As with the February update, the IRW proposal is still tabled with the Curriculum Committee (see “May21Agenda.pdf”). Revision of the proposal is still on hold due to the primary proposer’s unexpected medical leave which did, in fact, last the entirety of the Spring semester. One of the secondary proposers also recently retired. | https://gccplanning.com/frm_file/aWQ6MTcwMHxmaWxlbmFtZTpNYXkyMUFnZW5kYS5wZGY= | Timothy Tomczak | |||||
| 2020/2021 | Academic Affairs | Institutional Research and Planning | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness. | IRP 2020-21 Goal 1 | GCC Planning Implementation | By July 2, 2021, as a result of outreach and training (individually and in small groups) for GCC unit leaders tasked with managing Unit Plans of Achievement, all 2020-21 Unit Plans of Achievement (N=42) will be entered and managed in GCC Planning as documented on three GCC Planning Tri Annual Summary Reports (College-Wide Level) produced by the IRP Office. | Completed | GCCPlanning.com opened on Monday 10/19/2020. Five Zoom drop-in sessions were held on 10/20; 10/21; 10/22; 10/26; and 10/30. | Completed Tri Annual Summary Report #1:POA Nov Progress by Unit. This has been posted to the Planning tab on the IE module in MyGCC. The report reflects POA Goals entered by 31 units. | https://gccplanning.com/frm_file/aWQ6MTM3NXxmaWxlbmFtZTpQT0FfR29hbHMtYnktVW5pdF9EZWNlbWJlcjIwMjBfdjIucGRm | GCC Planning now has a central landing page for report generation called Campus Wide POA Goals Report. By default, all POA information for the selected year appears. Users now have the ability to filter reports by including/excluding columns they wish to see. Users may view the report immediately online, or download the report to excel (csv) for additional formatting. | GCCPlanning.com opened on Monday 10/19/2020. Drop-In sessions were held by the IRP Office to train/assist users throughout October 2020. All Division units that were expected to create and maintain 2020-21 Plans of Achievement in GCC Planning have done so. As of 6/23/2021, the IRP Office has completed two of the three Tri Annual Summary Reports (November and February) and posted them to the Institutional Effectiveness Planning tab in MyGCC. The third Tri Annual Summary Report (June) will be completed and posted after June Progress and Year End updates have been entered into GCC Planning. In addition, GCC Planning now has a central landing page for report generation called Campus Wide POA Goals Report. By default, all POA information for the selected year appears. Users now have the ability to filter reports by including/excluding columns they wish to see. Users may view the report immediately online, or download the report to excel (csv) for additional formatting. | Carol Marriott | ||||||
| 2020/2021 | Academic Affairs | Institutional Research and Planning | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness. | IRP 2020-21 Goal 2 | Business Process Documentation | By July 2, 2021, as a result of each IRP Team member creating a Process Documentation form to document information about, and steps used for, the preparation/submission of one IRP Office report or process, that work could be completed by any IRP employee as demonstrated by each of the five IRP team members replicating one report/process with the same results as those achieved by the person normally tasked with completion of that function. | Completed | Completed process documentation for NYSED-1 Admissions Abilities of First-Time Freshmen. | Completed four process documentation reports as follows: | Completed 1 additional process documentation report for SIRIS Degree Submission (DADS). | To facilitate succession planning and office efficiency, the IRP Team has completed process documentation (”how-to” instructions) on six recurring IRP reports for external stakeholders. The result is that, following instructions, each report could be completed by any IRP employee as needed. This project will continue next year until process documentation on all compliance reporting has been completed. | Carol Marriott | |||||||
| 2020/2021 | Academic Affairs | Institutional Research and Planning | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness. | IRP 2020-21 Goal 3 | Increase Campus Outreach | By July 2, 2021 as a result of each IRP staff member preparing and sharing at least one informational chart/fact/article, the College Community will be provided with spontaneous information about KPIs (enrollment, outcomes), refreshers/reminders about GCC dashboards, reports, forms, and/or other news from the IRP office as demonstrated by visibility in GCC NewsNotes. | Completed | Submitted a posting for November NewsNotes on GCC Planning – general information and how to access the site. | Submitted two NewsNotes postings describing new data availability as follows: | Since February 2021, we announced through NewsNotes, the availability of the following new reports, dashboards, and dashboard enhancements: Class of 2020 Graduate Transfer Report; Addition of Homeschool category to GSI-MIS; New myGCC IE space: “Tutorials/Guides/Resources”; Tutorial on manipulating column features in GSI ; High School Yield Enrollment Report; IPEDS Data Feedback Report – 2020; SUNY Enrollment Maps; SUNY Projected High School Graduates by County (2018-2031); and Guided Pathways Dashboard in GSI. | The IRP Office expanded use of our Institutional Effectiveness Module in MyGCC by adding tabs to house “Tutorials/Guides/Resources”, archived “Academic Assessment” reports, and links to and reports associated with “GCC Planning”. We have also added several new reports to existing tabs including Economy Overviews for GLOW and adjacent counties, Tri-Annual Summary Reports from GCC Planning, Strategic Plan Year in Review Reports, SUNY Reports on Projected High School Graduates by County, and SUNY Enrollment Maps. We announced availability of all new IRP information to the College community through regular postings in NewsNotes. | Carol Marriott | |||||||
| 2020/2021 | Academic Affairs | Institutional Research and Planning | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | IRP 2020-21 Goal 4 | External Reporting Compliance | By July 2, 2021, as a result of submitting 100% of externally-mandated reports on time and error-free, GCC will remain in full compliance with reporting requirements dictated by SUNY, NYSED, USDOE, and Middle States as demonstrated by completion confirmation messages for each submission from external stakeholder. | Completed | Since July 2020, IRP has completed and/or facilitated completion of 44 routinely requested reports for the following agencies: NYSED (11), Middle States (1), Other (3), SUNY (24), USDOE (5). | Between 11/30/2020 and 2/11/2021 IRP has completed and/or facilitated completion of 23 routinely requested reports for the following agencies: NYSED (4), Middle States (0), Other (1), SUNY (11), USDOE (7). | Between 2/11/2021 and 6/23/2021 IRP has completed and/or facilitated completion of 20 routinely requested reports for the following agencies: NYSED (2), Middle States (0), Other (2), SUNY (12), USDOE (4). In addition, there are four reports to be completed over the summer (MSCHE-AIU, VFA, SAM, and SUNY PES). MSCHE, VFA, and SAM have been delayed by the requesting agency due to Covid-19. We have the data ready to upload as soon as the submission forms become available to us. SUNY-PES is a new submission just announced to campuses on 6/29/2021. This will be submitted by 7/7/2021. | https://gccplanning.com/frm_file/aWQ6MTcwMXxmaWxlbmFtZToyMDIwLTIxX0V4dGVybmFsLVJlcG9ydHMtTGlzdF9DYW1wdXNMYWJzLTIuZG9jeA== | The IRP office submitted all externally-mandated reports (N=90) on time and error-free, ensuring that GCC remains in full compliance with reporting requirements dictated by SUNY, NYSED, USDOE, and Middle States. | Carol Marriott | ||||||
| 2020/2021 | Academic Affairs | Library | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support. | Library-2020-21-POA 1 | Improve Library Collection – update print materials collection | • By 8/31/21, we will lower the average age of the technology/computer science print materials collection, which is currently 32 years, by at least 5 years by removing out of date titles to make sure the information we have in that collection is more up-to-date. | Completed | A list of 2550 titles has been pulled for evaluation with Collection Development Librarian and Computer Science & Technology Program Director and or appropriate faculty (attached). The average age of the materials has been verified as approximately 32 years. Next, the Collection Development Librarian will meet with the program director and or / faculty members to begin the process of weeding out older materials and selecting updated current materials. | https://gccplanning.com/frm_file/aWQ6MTQwNXxmaWxlbmFtZTpQT0EtR29hbC0yMDIxLWNhbGwtc2VsZWN0LVRzLWZvci1UZWNobm9sb2d5LWNvbGxlY3Rpb24ueGxzeA== | Progress continues on this goal. The collections development librarian has collaborated with the Director of Academic Computer Technology and faculty on withdrawing dated titles and selecting updated content to support CIS/CSN courses. To date, 10% of the technology collection has been withdrawn. | The library set a goal to reduce the average age of materials for the computer science and technology collection. Prior to setting the goal, the average age of the collection was 32 years. A goal was set to reduce the average age by at least 5 years. We have exceeded this goal by lowering the average age of the technology collection to 23 years which is a 9 year reduction. | Jessica Hibbard | |||||||
| 2020/2021 | Academic Affairs | Library | SP 1 – Student Support and Success, SP 2 – Teaching and Learning | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support. 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. | Library-2020-21-POA 2 | Improve Library Website | By 8/31/21 as a result of conducting a usability observation study and questionnaire with students the library will identify 3 or more key areas of the library website to target for improvement of website navigation as documented by the usability observation and questionnaire responses. | Completed | The Electronic Systems Librarian is in the process of developing the usability study by researching usability testing and website improvement. The decision was made to focus on website navigation. We are also drafting a timeline for the goal. | There is an attached draft of a detailed plan for this goal. The detailed plan draft includes the usability study observation, a link to the usability study post observation questionnaire and the goal timeline, and the metrics that will be used for goal measurement. The usability study survey research request form (129F) has been submitted to supervisor to continue with survey committee for review and is also attached. Once approved, form will be sent to the survey committee for review and feedback. The next steps are to finalize the detailed plan and conduct the usability study. | https://gccplanning.com/frm_file/aWQ6MTQwNHxmaWxlbmFtZTpMaWJyYXJ5LVdlYnNpdGUtSW1wcm92ZW1lbnQtRGV0YWlsZWQtUGxhbi5kb2N4, https://gccplanning.com/frm_file/aWQ6MTQwNnxmaWxlbmFtZToxMjlGLVN1cnZleS1SZXNlYXJjaC1SZXF1ZXN0LXdlYnNpdGUtaW1wcm92ZW1lbnQtUE9BX2xpYnJhcnkucGRm | In April and May, the library staff was able to conduct a usability study with five students. After analyzing the usability observation results we were able to identify 3 key areas to improve. Attached is a summary of the results along with some ideas regarding action to be taken to improve the website. The goal to conduct a usability study and identify 3 key areas to improve the website navigation has been met. | https://gccplanning.com/frm_file/aWQ6MTY5MnxmaWxlbmFtZTpQT0EtTGlicmFyeS1XZWJzaXRlLVVzYWJpbGl0eS0yMDIxX3VzYWJpbGl0eXN1bW1hcnlhbmFseXNpcy5kb2N4 | In an effort to better serve students as they navigate the library website, the library set a goal to establish key areas of the website for improvement. For the first time, the library successfully conducted a usability study of the library website with students and as a result has identified three key areas to improve for future implementation. | Jessica Hibbard | |||||
| 2020/2021 | Academic Affairs | Library | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support. | Library – 2020-21-POA 3 | Improve Library Collection – electronic textbooks | By 8/31/21 the number of electronic textbooks available through the library will increase by two percent compared to the electronic textbook availability from the prior year. | Completed | An in depth review of the current electronic textbook availability is in progress. | The Collection Development Librarian is currently reviewing new editions and some selections have been made. | Progress toward this goal continues. Since setting the goal, the collection development librarian has acquired (23) reference and career ebooks from Gale Virtual Reference (15) and Salem Press (8) publishers. GCC acquired prior editions were de-activated by the publisher; SUNY consortia previous editions remain accessible. | In an effort to meet the needs of students studying online the library set a goal to support this need by increasing the electronic book collection. The library has successfully met this goal and has increased the electronic textbook collection by more than two percent compared to the previous year. | Jessica Hibbard | |||||||
| 2020/2021 | Academic Affairs | Media Services | SP 2 – Teaching and Learning | 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence. | Media Services-2020/21-#1 | Supporting faculty with new media-related resources and training | By July 1, 2021, as a result of creating new media-related support resources and training opportunities, a poll of GCC faculty/staff, will rate perception of Media Services support with an average score of at least 4 on a 5 point scale where 5 is excellent and 1 is very poor. | In Progress – On Schedule | We are currently on track and on schedule with our goal as of November. Media has provided Zoom training for faculty via drop-in windows and by appointment for training, as needed. Media has also been consistently training/advising faculty on the best practices for Ensemble video creation and management. | Media Services is still on track and on schedule with our goal as of February. Media has facilitated the creation of Zoom accounts for new users and offered training by appointment, as needed. Media continues to offer training/advising to faculty on the best practices for Ensemble video creation and storage management. | Tyler Kimball | |||||||||
| 2020/2021 | Academic Affairs | Online Learning | SP 2 – Teaching and Learning | 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence. | Online Learning – AY20/21 – POA Goal #1 | Blackboard template adoption | By 08/31/2021, as a result of faculty outreach, training, and support, 60% of all online course sections (including online-synchronous, online-combined, and online-asynchronous) will adopt the appropriate OSCQR-approved course template as documented by the OL course development database. | Completed | Between 9/2020 and this submission, approximately 37 section of online courses have adopted the OSCQR-aligned course template. Priority was given to those sections which incorporated some type of student concern/complaint during the fall term (i.e. Missing Zoom information; mission help resources; etc.) Additional outreach will begin for faculty teaching all types of online courses in the spring 2021 semester. | Additional efforts continue to assist faculty in the use/adoption of the OSCQR-aligned course template. Unfortunately, we have identified that some faculty have adopted the template, then later removed critical elements from their courses (namely, the links and resources for Blackboard, technical, and Help Desk assistance). It is estimated that approximately 50 new course shells have adopted the template. | Effort to expand the OSCQR-informed template adoption continued through the spring 21 term as the summer and fall course preparation work began. Several new courses received the template and other courses with former versions of the template were updated. Conservatively, OL staff feel that approximately 65% of online courses have fully adopted the new template, and approximately 15% more have some former version of the template. | As a result of faculty outreach, training, and support, over 60% of all online course sections (including online-synchronous, online-combined, and online-asynchronous) have adopted the appropriate OSCQR-approved course template as documented by the OL course development database. This adoption rate highlights GCC’s faculty’s commitment to student success by standardizing structural elements of their Bb course shells in order to reduce the need for students to search/hunt for critical course information. | Edward Levinstein | |||||||
| 2020/2021 | Academic Affairs | Records/Registration | SP 3 – Diversity and Inclusive Excellence | 3.5 – Enhance the cultural awareness, skills, and competencies of employees. | RecReg-2020-21-POA-1 | Seamless Preferred Name | By the end of 2021, as a result of implementing all necessary policy updates and technology components, 80%* of first-time students entering GCC with a preferred first name will experience the seamless display of their preferred name in all areas allowed by current law as measured by a survey of all administrative staff involved in the admissions, advisement and registration processes. | In Progress – On Schedule | Updates have been made to Self Service Banner, Degree Works, GSI and Banner roster jobs to ensure that display names reflect the preferred first name where one exists in Banner. The process of identifying all points of data output has been very time consuming, however we are confident that student information is better protected and consistent within faculty and activity access as a result of these efforts thus far. The next steps will be aligning the admissions process and NetID anonymizing to close the loop on maintaining the campus student identity experience. | The records office has worked with data standards and admissions to implement SICAS data fields that will allow preferred name and gender expression information to be collected at the point of admission. This work is ongoing, and it is currently anticipated that this will be available in production during the fall. Members of the records team are participating in committee work to evaluate NetID anonymizing. | The Records office has led efforts to provide a seamless student identity experience for students with preferred names and non-conforming gender expression. To date, significant updates have been made to Self Service Banner, Degree Works, GSI and Banner roster jobs to ensure that display names reflect the preferred first name where one exists in Banner. While the full actualization of this goal requires continued work on the part of computer services and associated committees, students are currently provided with the opportunity from application to registration to on campus or online classroom experiences, to feel included and accepted as their authentic self. | Karlyn Backus | ||||||||
| 2020/2021 | Academic Affairs | Records/Registration | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | RecReg-2020-21-POA-2 | Technology driven business processes | By 12/31/2021, as a result of implementing new technology-based business processes and providing corresponding training to all records staff members, at least 3 staff members will be able to produce task specific time reporting as demonstrated by their completion of time spent reports for at least one of the following tasks: Course Catalog Maintenance, Course Schedule Maintenance, Program Maintenance, Degree Works Maintenance, Requests from other departments and Professional Development. | Completed | A Records Office Helpdesk was set up and testing conducted in pre-production. The system was tested by three members of the Records Office team. Waiting on some details from computer services before being able to set p the production system. | The Records Office Helpdesk (hesk.genesee.edu) has been created in a production environment. There are guided ticket forms for a variety of records office requests and a knowledgebase with instructions and additional information. At this time the helpdesk is only available to users inside the GCC firewall, users must be on campus or using a remote desktop connection to an on campus computer. This limitation is particularly disappointing because the knowledge base feature could be helpful to adjunct faculty who often struggle with tasks managed by the Records office (rosters/grading/etc). This limitation also prevents using the helpdesk for tickets submitted by students. | 3 Records office staff members have begun to regularly use the production version of the Records Helpdesk to manage a variety of common tasks, most notably all individual credit schedule maintenance requests have been submitted via the helpdesk providing an efficient way to track and review requests. Shifting the fresh start process to the helpdesk has provided significant improvements to tracking and timely follow up with students and advisors. The limitations listed in the February report continue to persist and as financial constraints ease the department would like to consider a more robust solution given the success experienced with this software. | The Records office implemented two new technology solutions allowing for tracking and reporting of daily productivity and communication with collaborating departments. Most notable, an online helpdesk tool with knowledge base articles to facilitate requests to the records office for a variety of services including course schedule maintenance, professional development/training, and interdepartmental collaborations. A new transfer services electronic transcript receipt/review process and shared database was also developed in order to streamline and expedite the awarding of incoming transfer credits for new and returning students. | Karlyn Backus | |||||||
| 2020/2021 | Academic Affairs | Records/Registration | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness. | RecReg-2020-21-POA-3 | Campus-wide Cross Training | By 12/31/2021, as a result of increased outreach and cross training opportunities coordinated by Records Office Staff, 15 staff members from within and external to the Records Office will participate in training provided by members of the Records Office staff, SICAS, Ellucian, or other professional development opportunities to benefit from awareness of and skill development for tasks currently not associated with their position as demonstrated by outreach records, training schedules, attendance lists, surveys, and other tools to assess training outcomes. | In Progress – On Schedule | 6 members of the records office staff have participated in collaborative training opportunities with ACE, Admissions, Financial Aid and Student accounts pertaining to the deployment of “Express Registration.” | By the conclusion of June 2021, the records office staff has exceeded the original goal of providing training to 15 staff members. | More than 40 staff members representing administration, advisement, ACE, student accounts, admissions, academic directors, online learning and grant programs have participated in records office training opportunities centered on SSB 9 and Degree Works. | Karlyn Backus | ||||||||
| 2020/2021 | Academic Affairs | The BEST Center | SP 5 – Campus and Community Engagement | 5.4 – Enrich the local workforce by increasing collaboration with key employment sectors and offering programs to address gaps in the employment skills throughout the community. | Goal #1 – Employer relations | GLOW Employer Re-Engagement | By August 31, 2021, as a result of the BEST Center targeting 10 employers in the GLOW region, one new training course will be identified and implemented as an online and/or in-person training program. | Completed | 10/21/20: employer training survey drafted by Sharon Burns; reviewed/discussed with John and Sharon on 10/22/20. Final changes made 10/26/20. | https://gccplanning.com/frm_file/aWQ6MTI0MnxmaWxlbmFtZTpQT0EtR29hbHMtMjAyMC0yMDIxLVVwZGF0ZWQtOS0yNC0yMC5kb2N4 | As of February 12, 2021; three open enrollment classes were planned and offered for the spring and summer 2021 open enrollment schedule. The classes are: HAACP (Intro and advanced), PCQI for May/June 2021. These classes are annual renewals for food processing manufacturing companies. A second outreach effort is planned for the Supervision/Leadership series in collaboration with BEST Center and Academic Business faculty, planned for June, 2021. Third focus will be companies who have expressed interest in computer training. | AS of June 21, 2021, HACCP (Advanced) training started on June 22 and will conclude on July 1, 2021. Total of five registered students. The PCQI training started on May 20 and concluded on June 17, 2021 with a total of four registered students. The supervisory Series started on May 18, 2021 enrollments as follows: Module 1: 15; Module 2: 6; Module 3: 19; Module 4: 6; and Module 5: 15. As of June 21, 2021, the computer skills training has not received much interest and will be assessed for Fall 2021. | BEST Center POA Goal #1 has been met and completed with several open enrollment programs implemented. Specific programs include: Supervisory Skills 61 incumbent employees representing 10 different GLOW regional companies. In addition, Preventive Controls Qualified Individual (PCQI) and Advanced Hazard Analysis Critical Control Points (HACCP) training courses were completed in June, 2021 for GLOW regional Food Processing manufacturing companies. | John McGowan | ||||||
| 2020/2021 | Academic Affairs | The BEST Center | SP 5 – Campus and Community Engagement | 5.4 – Enrich the local workforce by increasing collaboration with key employment sectors and offering programs to address gaps in the employment skills throughout the community. | #2 – Micro-Credential | Develop a Micro-Credential in non-credit Mechatronics Program | By August 31, 2021, as a result of collaborative efforts between the BEST Center, Academic Affairs, and CNC Technical Solutions, Inc., the BEST Center will offer and market a non-credit/credit Mechatronics Micro-Credential. | In Progress – On Schedule | Planned to assess current Mechatronics Program – Scheduled meeting with John Nappa (CNC Solutions) to review student progress. | https://gccplanning.com/frm_file/aWQ6MTI0M3xmaWxlbmFtZTpQT0EtR29hbHMtMjAyMC0yMDIxLVVwZGF0ZWQtOS0yNC0yMC0xLmRvY3g= | As of February 12, 2021; five current Mechatronics employees representing three GLOW regional manufacturing companies will be awarded a Digital Badge as part of a micro-credential. The coordination and planning will be between BEST Center, Marcom, and records departments of GCC. The future opportunity to award a micro-credential certificate will be planned for continuous employees who complete three sequential Mechatronics classes. This is planned for the Fall 2021 classes. | As of June 28, 2021, 13 incumbent employees, representing five local GLOW regional manufacturing companies have completed the Spring 2021 Mechatronics training. Companies included: Barilla, HP Hood, US Gypsum, Liberty Pumps, Bonduelle. and O-AT-KA Milk. | Overall, it has been a successful year for the Mechatronics training program. New incumbent employees have been identified and participants in either the Fall 2020 and/or Spring 2021 training program. | John McGowan | ||||||
| 2020/2021 | Academic Affairs | The BEST Center | SP 5 – Campus and Community Engagement | 5.4 – Enrich the local workforce by increasing collaboration with key employment sectors and offering programs to address gaps in the employment skills throughout the community. | #3 – Pre-Apprenticeship Boot-Camp Training | Pre-Apprenticeship Boot-Camp Training | By August 31, 2021, as a result of collaborative efforts between The BEST Center, the GLOW Workforce Development Board, the Genesee County Economic Development Center, the Genesee Valley Education Partnership (BOCES) and local businesses, create a CNC/Mechatronics credential related to advanced manufacturing. | Postponed/Waiting on Others | Postponed for the current time period. | As of February 12, 2021; the Pre-Apprenticeship Bootcamp training will be re-evaluated with an initial meeting between GCEDC, RTMA, GVEP, and BEST Center to assess the opportunity for offering the pre-apprenticeship bootcamp in summer of 2021. Workforce and educational partners will determine if and what type of bootcamp with SUNY and AAI funding sources as supporting this training effort. The focus population will be recent high school gradates with a career pathway/on-job training offered by GLOW regional manufacturing companies. | As of June 28, 2021; five recent high school graduates will be participating in the July 12th – August 20, 2021 Pre-Apprenticeship Bootcamp. The training topic will be the Electro-Mechanical (Mechatronics) curriculum, six-week training program. A total of six employer round table discussions were held during the months of April, May, and June 2021 focused on Pre-Apprenticeship registered sponsors, which will be part of matching student to employee potential mechanical career pathways. | Overall, the pre-apprenticeship bootcamp effort was a success for education with employers, recruiting efforts for recent high school graduates, and implementation startup of the planned July 12th pre-apprenticeship bootcamp. | John McGowan | |||||||
| 2020/2021 | Academic Affairs | The BEST Center | SP 5 – Campus and Community Engagement | 5.4 – Enrich the local workforce by increasing collaboration with key employment sectors and offering programs to address gaps in the employment skills throughout the community. | Goal # 4 – Stackable Credentials | Develop Stackable Credentials to Support Academic Programs | By August 31, 2021, as a collaborate partnership with the Academic Director of Business Programs, a non-credit workforce development leadership certificate will be developed into academic credit. | In Progress – On Schedule | As of November, 2021, Planned meetings were held between Tina, Sharon, Dr. LaMattina working with Amy Conley (faculty) to develop Supervision/Leadership modules. The plan is to offer a variety of modules for two weeks and a total of 10 week training. | As of February 16, 2021; Updated plan includes Tina and Sharon working with Amy Conley (faculty) to develop Supervision/Leadership modules. The plan is for offering “5” modules for two weeks and a total of 10 week training. Delivery modality will be via zoom. Planning and development meetings are being held every two weeks. | As of June 28, 2021; the Supervisory Series started on May 18, 2021 with Module #1. The program was developed into five modules that were offered in two week sessions. Students who completed all five modules will submit their portfolio assigned work and are eligible to earn three college credits for BUS112. This is a micro-credential leading into a credit business degree program. All five modules will be completed by July 22, 2021. | Overall, great success and post session evaluations from participants. This supervisory series has been very well received from GLOW regional Human Resource managers from numerous business and manufacturing sectors. | John McGowan | |||||||
| 2020/2021 | Academic Affairs | Tutoring Center | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | Tutoring – 20/21 – #1 | Student reach | By May 2021, as a result of targeted, direct outreach to students, 5% of the student body, based on census numbers for each semester, will have participated in a live tutoring or workshop session, as documented by their visit record in TutorTrac. | In Progress – On Schedule | As of November 6th, we have seen 134 unique students, making up about 3% of the student body. | Fall 2020 census had 4735 students enrolled and 170 students, or 3.6% of the student body, logged into a tutoring session or live workshop during the fall semester. | Chelsea O’brien | |||||||||
| 2020/2021 | Development and External Affairs | Development | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.1 – Pursue opportunities to increase sources of revenue., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | 1 | Unrestricted Revenue | Generate $250,000 in annual unrestricted revenue to support scholarships, President’s Innovation Awards, and day to day foundation operations. | In Progress – On Schedule | Justin Johnston | |||||||||||
| 2020/2021 | Development and External Affairs | Development | SP 1 – Student Support and Success, SP 4 – Fiscal Operational and Infrastructure Sustainability | 1.1 – Support students in their development and achievement of individual educational goals. 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | 2 | Foundation support to student and institutional needs | Provide at least $300,000 from endowment and restricted funds to campus partners to expend in support of enrollment, scholarship and student support efforts. | In Progress – On Schedule | Justin Johnston | |||||||||||
| 2020/2021 | Development and External Affairs | Development | SP 5 – Campus and Community Engagement | 5.5 – Strengthen synergies from community partnerships and legislative advocacy efforts in ways that support our mission and values. | 3 | Humphrey Symposium and Community Events | Reinstate Humphrey Symposium for the Spring semester of 2022 to steward the sizable Humphrey family gift reinvigorate community involvement. The current fund holds a mid-six figure available spend balance, and this event can strengthen college and community partnerships, as well as heighten visibility. | In Progress – On Schedule | Justin Johnston | |||||||||||
| 2020/2021 | Development and External Affairs | Development | SP 4 – Fiscal Operational and Infrastructure Sustainability, SP 5 – Campus and Community Engagement | 4.1 – Pursue opportunities to increase sources of revenue. | 4 | Continued Foundation Board Growth | Recruit 4 new GCC Foundation Board Members to continue the growth and vitalization of the GCC Foundation. | In Progress – On Schedule | Justin Johnston | |||||||||||
| 2020/2021 | Development and External Affairs | Development | SP 1 – Student Support and Success | 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | 1 | Student-Alumni Success and Integration | Improve successful outcomes for students by supporting three departmental career development programs engaging alumni and student interaction. Strengthen collaboration with Career Services. | In Progress – On Schedule | Justin Johnston | |||||||||||
| 2020/2021 | Development and External Affairs | Development | SP 3 – Diversity and Inclusive Excellence | 3.1 – Increase recruitment, retention, and completion of underrepresented student populations. | 2 | Build stronger community among alumni of color through creation of affinity groups | Build upon current international and alumni from marginalized backgrounds to support on-campus activities and engage international alumni to increase recruitment, retention and completion of underrepresented student populations. Build successful affinity groups to support these efforts. | In Progress – On Schedule | Justin Johnston | |||||||||||
| 2020/2021 | Development and External Affairs | Development | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.1 – Pursue opportunities to increase sources of revenue. | 3 | Grow Cougar Classic golf tournament attendance and revenue | Increase participation in the Cougar Classic Scholarship golf tournament by five percent from the 2020 baseline, and generate at least $16,537 in gross revenue from alumni-branded events. | In Progress – On Schedule | Justin Johnston | |||||||||||
| 2020/2021 | Development and External Affairs | Marketing Communications | SP 1 – Student Support and Success, SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.1 – Pursue opportunities to increase sources of revenue. | MarCom-2020-21 01 | Digital Recruitment | By 6/30/2021 as a result of digital promotion, 7000 (4000 page visits, 3000 new followers) will follow us on social media or visit the website as documented by our Social Media and Analytics | Cancelled | ___New Social Media New Followers | ___New Social Media New Followers | ___New Social Media New Followers | Marcom | ||||||||
| 2020/2021 | Development and External Affairs | Marketing Communications | SP 2 – Teaching and Learning | 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence. | MarCom-2020-21 02 | Faculty Staff Promo Videos | By 6/30/2021, 4 staff videos will be produced and published to youtube and used by admissions. | In Progress – On Schedule | First video is produced awaiting approval for publication. Video 2 and 3 have been shot and being edited. | 5 Staff/Faculty videos published to youtube, generated ___ views 2 Staff/Faculty press releases published | ___ Staff/Faculty videos published to youtube, generated ___ views ___ Staff/Faculty press releases published | Marcom | ||||||||
| 2020/2021 | Development and External Affairs | Marketing Communications | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness. | MarCom-2020-21 03 | Website/Marquee Promotions | By 06/30/2021 as a result of marquee images and website banners/landing pages/videos 200 images/videos will be produced as documented by analytics and reporting. | In Progress – On Schedule | 5 Marquee 13 Homepage Banners 14 Pages Developed 4 Videos | 5 Marquee 12 Homepage Banners 4 Pages Developed 17 Videos generated 1,056 views | Marquee Homepage Banners Pages Developed Videos | Marcom | ||||||||
| 2020/2021 | Development and External Affairs | Marketing Communications | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.1 – Pursue opportunities to increase sources of revenue. | MarCom-2020-21 04 | Housing Promotion Initiatives | By 6/30/2020 as a result of promotions 2 print/digital initiatives will reach the target audience as documented by advertisers market and reporting | In Progress – On Schedule | 3 Digital promotions including (list): 1 Print promotions including (list): | 1 Digital promotions including (list): 2 Print promotions including (list): | ___ Digital promotions including (list): ___ Print promotions including (list): | Marcom | ||||||||
| 2020/2021 | Development and External Affairs | Marketing Communications | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.1 – Pursue opportunities to increase sources of revenue. | MarCom 2020-21 05 | Choose GCC and Promotional Campaigns | Working collaboratively with Admissions, Campus Centers, College Village, The BEST Center & other GCC offices to develop at least five marketing campaigns or opportunities to reinforce GCC’s overall brand throughout each academic year, targeting specifically academic, demographic and/or geographic segments that are either new or not enrolling at anticipated pace. | In Progress – On Schedule | 25 Programs were represented in 5 campaigns | 20 Programs were represented in 5 campaigns | ___Programs were represented in ___ campaigns | Marcom | ||||||||
| 2020/2021 | Development and External Affairs | Marketing Communications | SP 3 – Diversity and Inclusive Excellence | 3.3 – Expand co-curricular and student life opportunities that will foster interactions to help students develop competencies associated with diversity, inclusion, global citizenship, social justice, equity, and community fairness. | MarCom Goal 2020-21 06 | College-Wide & Community Presence Program | Annually develop marketing initiatives that promote co-curricular and student life opportunities associated with diversity, equity, global citizenship, social justice and community fairness, involving the SEI, Campus Centers, Athletics and The BEST Center as often as possible. | In Progress – On Schedule | 8 GCC Event Promotions 7 Community Initiatives 18 BEST Center Initiatives 2 Athletics/Cougar Pride Initiatives | 5 GCC Event Promotions 7 Community Initiatives 8 BEST Center Initiatives 2 Athletics/Cougar Pride Initiatives | ___GCC Event Promotions ___Community Initiatives ___BEST Center Initiatives ___Athletics/Cougar Pride Initiatives | Marcom | ||||||||
| 2020/2021 | Development and External Affairs | Marketing Communications | SP 1 – Student Support and Success | 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. | MarCom Goal 2020-21 07 | MarCom: Support Student Success | With emphasis on the Student Success Center, the Richard C. Call Arena, GCC’s high quality faculty and success coaching model, MarCom will continue to promote the achievements of GCC students, faculty and staff through a minimum of 10 separate initiatives leading to a minimum of 100 click-throughs, postings or published stories each academic year. | In Progress – Behind Schedule | 5 Virtual / On-site Events Support Initiatives 22 Student Recognitions / Success / Support 5 Merit Badges/Achievements | 10 Virtual / On-site Events Support Initiatives 1 Student Recognitions / Success / Support 3 Merit Badges/Achievements | Virtual / On-site Events Support Initiatives Student Recognitions / Success / Support Merit Badges/Achievements | Marcom | ||||||||
| 2020/2021 | Finance and Operations/CFO | Buildings and Grounds | SP 1 – Student Support and Success, SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | B&G-FY21-01 | Generator/Electrical Infrastructure project Phase II | By 08/31/2021, as a result of planning, purchasing and installing infrastructure, the college’s electrical system will achieve Main/Tie/Main redundancy with MDGF protection, as documented by inspection. | In Progress – On Schedule | We have completed the design and purchasing of the 2nd main and tie breaker. The main transfer switch has been delivered and is on site ready to install. We have been working with administration and vendors to achieve our required shut downs to install the main switch. The tie breaker should be arriving within the next 8-10 weeks (Between Jan 19 and Feb 2) and we will be coordinating a shut down for its installation as well. This project will create multiple modes of operation to ensure the best back up coverage for equipment failure modes and outages in both normal and emergency power scenarios. | We have completed the Main/Tie/Main redundancy installation of equipment and the final MDGF protection is to be installed during the scheduled shut down on August 14th. | Patti Furness | |||||||||
| 2020/2021 | Finance and Operations/CFO | Buildings and Grounds | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | B&G-FY21-02 | Generator/Electrical Infrastructure project Phase III | By 08/31/2021 as a result of planning, purchasing and installing infrastructure, the college will have upgraded its main distribution board breaker infrastructure as documented by inspection. | In Progress – On Schedule | This project has been designed and purchased. We have about 14-16 weeks until delivery (between Mar 2 and Mar 16). We plan on installing these upgraded breakers for the college distribution network in May of 2021. This will replace most of the high impact points of failure within our infrastructure. | The main distribution board installation was received and installed on a planned shutdown on May 24th. There was a team of 16 people that it took to complete this goal within the shut down window that was available. This job was completed due to the diligence of the team involved, especially the inhouse team. | Patti Furness | |||||||||
| 2020/2021 | Finance and Operations/CFO | Buildings and Grounds | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | B&G-FY21-03 | College Village Buildings & Grounds | By 08/31/2021, as a result of a re-organized approach to budgeting and staff management, the College will assume responsibility for College Village Buildings & Grounds operations, as documented by the department org chart, budget, and work request logs. | In Progress – On Schedule | We have assumed full responsibility for the Buildings and Grounds in College Village. We have assimilated the staff into our crew in that we have been helping them in many ways and communicating with them on a regular basis. | We have completed much of the summer work with help from a Maintenance Supervisor position that has been utilized to cover areas within College Village and the College itself. We have been working through the summertime with a crew of summer helpers and our regular staff. They have been able to paint, clean, and repair what is needed to get us ready for move in time for the fall semester. In addition, we have been able to repair a major building electrical failure using a combination of resources. This has been a successful year in transition. | Patti Furness | |||||||||
| 2020/2021 | Finance and Operations/CFO | Buildings and Grounds | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | B&G-FY21-04 | Manage Infrastructure for College Village/Campus Safety Merge | By 08/31/2021, as a result of collaboration with College Village, Campus Safety and the CFO, Buildings & Grounds will have assumed responsibility for the infrastructure that supports the College Village/Campus Safety Merge. This includes maintenance of fire systems, fuel systems, snow removal resources, and other safety related infrastructure. The new structure will be documented in updated operating procedures, staff schedules, and work request logs. | In Progress – On Schedule | The Buildings & Grounds team began these efforts in August 2020, when Campus Safety assumed responsibility for College Village safety. We have taken over managing the snow removal, we have reduced or taken over several of the outsourced tasks, which include repair of washers/dryers, repair of heaters and hot water heaters, and other tasks. We have also been addressing some of issues that are immediate, due to the changes in operations. This includes mail and package delivery and fire system connections and operations. | This year we have improved the reliability of the safety systems within College Village and have been able to maintain student needs within College Village at the same time. We have simplified some operational modes such as merging multiple vendors into one vendor on certain systems. We have been working to make our efficiency improve on service calls within College Village by adding technical knowledge within our responsibility. In addition, we have improved response and ability by sharing appropriate resources to save funds. | Patti Furness | |||||||||
| 2020/2021 | Finance and Operations/CFO | Business Office Fiscal Services | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | BOFS-2020-21-POA 1 | Electronic Timecards | By 05/31/2021 as a result of developing a wordpress solution, 80% of part-time employees will submit time cards electronically as documented by payroll reports. | In Progress – Behind Schedule | This has been a slow process. Scott Wessel has been assisting us with building the website and developing a communication plan, but he has other demands on his time as well. To date, only two departments are piloting the online timecards (Campus Safety and the Life grant) with mixed results. There are still more changes that need to be made before it can be rolled out to the rest of the part-time staff. | Now that Scott’s schedule has freed up a bit, we are meeting weekly to push this project through to the finish line. We recently modified the time card to incorporate Emergency Sick Leave and Excused Other time. Email notifications to employees and supervisors are drafted and have been tested. We have a few more minor changes to make, including the development of a report for Payroll to use to enter time into Banner. We hope to have those made by the end of March and will then invite a third department to pilot the program to gain a fresh perspective. | Programming the final features has proved challenging and this has unfortunately delayed the rollout of the time card beyond the pilot group. Email notifications are now fully functional: supervisors receive an email when a time card is ready to be approved, the employee receives a confirmation once it has been approved. Some formatting issues have been resolved and an approval date/time stamp has been added. Scott has created an auto-populate feature that will allow an employee who works a standard work schedule to pre-fill a time card, which can then be edited. This will greatly improve the user’s experience. Work continues on the dashboard and export functionality that will facilitate data entry into Banner, and instructional videos need to be updated to incorporate the new features. We continue to meet weekly. The goal is to begin to migrate additional part-time employees to the new system in early July, and to fully transition to the new system by 9/1/21. | Kristin Yunker | ||||||||
| 2020/2021 | Finance and Operations/CFO | Business Office Student Accounts | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | BOSA-2020-21-POA 1 | Express Reg | By 01/01/2021 as a result of implementation of Express Reg, 50% of advanced studies registrations will be processed online via Express Reg as documented by Argos reports. | Completed | Meeting multiple times per week as a collaborative committee to guide Ellucian programmers in building replacement for Flex Reg. | Express Reg went live for Advanced Studies and Non-Matriculated students in January 2021. Continuing to build other concurrent enrollment populations (Homeschool, Academies and Excel). Also investigating Express Reg as solution for the Genesee Promise Plus program for summer. Thus far, the new process which automatically applies the correct amount of scholarship via the Banner exemption tool is working far better than the previous manual/Argos solution. Scholarships are now automatically adjusted with enrollment changes. | Work is continuing on Homeschool, Academies and Excel. In the meantime: | The Express Reg team implemented an online guided registration solution to replace FlexReg, which reached its end of life in December 2020. Express Reg debuted for the Spring 2021 semester and was successfully used by Advanced Studies and Non-Matriculated students. The committee continues work to expand the usage of Express Reg to other populations who would benefit from this type of guided online registration process. | Kristin Yunker | |||||||
| 2020/2021 | Finance and Operations/CFO | Campus Safety | SP 1 – Student Support and Success, SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | Campus Safety-FY21-01 | Assume College Village Safety Operations | By 08/31/2021, as a result of re-organized coordination and support, the College will assume responsibility for College Village Safety operations as resources allow, including fire systems, fuel systems, and other safety related functions. Transition will be documented by the department Org. chart, operating procedures, staff schedules, and required inspection documents. | In Progress – On Schedule | College Village officers were relieved of their duties, and the process of merging College Village safety responsibilities with GCC Campus Safety began effective August, 2020. The Campus Safety Officers are overseeing patrols, working with the local fire and police departments, and reviewing procedure manuals for updates. | Achieved. | Patti Furness | |||||||||
| 2020/2021 | Finance and Operations/CFO | Campus Safety | SP 2 – Teaching and Learning, SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | Campus Safety-FY21-02 | Verify College Village Incorporation into GCC Safety Plan | By 08/31/2021, as a result of at least one emergency drill, the incorporation of College Village into the GCC Safety Plan will be tested and confirmed, as documented by emergency drill logs and test results. | In Progress – On Schedule | Review continues on the Safety plan with updates being incorporated. Special attention has been given to sections involving CV. Much progress has been made in the area of Fire Safety / EMS responses. | Updates continue | Patti Furness | |||||||||
| 2020/2021 | Finance and Operations/CFO | Campus Safety | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | Campus Safety-FY21-03 | Enhance Emergency Notification System | By 08/31/2021 as a result of research and collaboration with vendors and technical support, Campus Safety will improve its emergency notification reach to a wider range of stakeholders more quickly and efficiently. This will be evidenced in communication logs and outcome-based reports. | In Progress – On Schedule | Our initial interest is in implementing the Alertus module for texting… | Work continues to achieve this goal. We were successful, with the help of the IT department, in getting student information imported from BANNER to the Alertus platform. This will allow students to receive emergency texts. The next step, scheduled for April 21 is to begin sending test alerts to a select test group. | Multiple tests have been conducted and we feel ready to roll out this next step. Working with DOS office to educate students. | Patti Furness | ||||||||
| 2020/2021 | Finance and Operations/CFO | College Services | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | College Services-FY21-01 | College Services Process Improvement | By 8/31/21, as a result of research and collaboration, College Services will pursue cost efficiencies and process improvement opportunities in the areas of shipping/receiving, central supplies, mail services, and central duplicating. Improvements will be evidenced in our expenditures, forms, and operating procedures. | In Progress – On Schedule | This year we updated the Copy Center Guide and Supply Request Form, and created a daily schedule illustrating the mail delivery process. These materials were shared with all departments. We also added a “College Services” module in the Finance & Operations tab of myGCC to make these and other resources available online. | https://gccplanning.com/frm_file/aWQ6MTI2M3xmaWxlbmFtZTpTY2hlZHVsZS1TdXBwbHktRm9ybS1hbmQtQ29weS1DdHItR3VpZGUucGRm | In response to the health & safety threat posed by COVID-19 starting in March 2020, College Services adopted protocols to ensure social distancing while maintaining support for all departments. The mailroom worked closely with Campus Safety on alternate methods of mail distribution. Central Duplicating implemented contactless submission and distribution of requests, strengthening our online presence and communication protocols. Staff members were equipped with webcams for videoconferencing, and began electronic submission of time cards and other correspondence. Our mailroom clerk met with departments on suggestions for saving postage costs, such as changing envelope size vs overstuffing, and bulk mailing opportunities. | Patti continues to meet with team members one-on-one to monitor progress and discuss ideas. We replaced signage at the loading dock to clarify delivery protocols during and after business hours. Tyler and Patti received training on golf carts and utility vehicles for occasional deliveries to the MedTech building. Carla continues to seek efficiencies in Central Duplicating by suggesting staples instead of binding, efficient use of paper inventory, and proposing online alternatives to printed handbooks. | Cost efficiencies and process improvement continue in the area of College Services – shipping/receiving, central supplies, mail services, and central duplicating. A new module in myGCC is used to communicate schedules and processes, and share updated request forms. Paper-driven processes have been replaced with electronic methods, which proved useful during the pandemic when employees worked remotely, and for campus centers who no longer receive courier deliveries. Staff members meet regularly to review what’s working well and identify new opportunities. | Patti Furness | ||||||
| 2020/2021 | Finance and Operations/CFO | Human Resources | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | HR-EHS-2020-2021-#1 | Surveillance Testing | By 8/31/21, as a result of complying with GCC’s Surveillance Testing plan, 100% of students coming on to campus will be tested as documented by SUNY Upstate Testing portal. | In Progress – On Schedule | As of 3/19/2021, we have conducted 4,246 tests on staff and students since testing began in the Fall 2020. In the spring semester, a change was made to test all on-campus students weekly, instead of bi-weekly. We have expanded testing times to include all campus centers on campus courses, all recurring non-credit classes. Although I believe we are getting greater student participation this semester, I do not think we are capturing 100% of on-campus students. I think more progress can be made with College Village residents. Their staff is increasing notifications and awareness to boost these testing numbers. | From October 1, 2020 (the beginning of this initiative) through today, June 23, 2021, our Pooled Surveillance team has completed 5,955 tests. I believe we made a strong effort at testing as many on-campus students as possible. Our efforts grew from 1 Tester and 1 Student Worker in the fall and by spring, we added 2 Student Interns and the College Nurses to help meet the SUNY requirements of weekly testing. Initially, we tried to target individual on-campus classes by showing up before or after class. By the spring semester, we found it was better to set up open testing in a common area and send reminders to students to get tested. This allowed us to test multiple groups of students simultaneously. We also increased outreach in the Spring to include BEST Center classes and campus center classes. | From October 1, 2020 (the beginning of this initiative) through today, July 28, 2021, our Pooled Surveillance team has completed 6,005 tests. I believe our testing initatives helped keep studentd and staff safe while working or attending on-campus classes. | Cheryl Biegas | ||||||||
| 2020/2021 | Finance and Operations/CFO | Human Resources | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | HR-EHS-2020-2021-#2 | Reporting | By August 31, 2021, as a result of becoming an Argos Data Block Designer for the Human Resources Office (through individual Argos training and attendance at Reporting Committee meetings), all reports needed by HR will be produced in Argos by HR’s Datablock Designer as documented by their availability in the HR Dept Homes folder in Argos. | In Progress – On Schedule | Over the past few months, I have attended the bi-weekly Reporting Committee meetings. In January, I completed additional Argos training and I was approved to become an Argos Report Writer. I will continue to attend Reporting Committee meetings to learn more about the system. I am also in Argos a few times a month to run reports needed for HR. At this time, I would like to focus on writing and editing data blocks in Argos. | I am registered to attend Evisions’ upcoming DataBlock Designer Training. After that training and possibly one more from Sicas, I plan to apply for the DataBlock Designer access in Argos through the Reporting Committee. I continue to attend bi-weekly Reporting Committee meetings. If approved for DataBlock Designer access, Patti Furness has agreed to take me under her wing to show me how to make some changes to frequently used HR reports in Argos. | Cheryl Biegas | |||||||||
| 2020/2021 | Finance and Operations/CFO | Human Resources | SP 4 – Fiscal Operational and Infrastructure Sustainability | HR-2020-2021 | FAR | By 8/31/2021 as a result of conducting the external review, HR will complete its FAR as documented by the final report in MyGCC | In Progress – On Schedule | HR selected three HR Directors from similar sized Community Colleges to be the external reviewers. They include Corning, Niagara and Jefferson. Due to COVID constraints, rather than having the reviewers come to campus, a survey is being devised to be completed electronically, The survey will ask several questions from key areas to gain knowledge and understanding of best practices in HR. The survey is being developed using Survey Monkey. | The survey was sent to the external reviewers in late November. HR then prepared an overall summary of the results and this was sent to the external reviewers. Given the change in leadership in the HR office, a decision was made to delay the debrief of the results until after the new HR Director was on boarded. This will give that individual a chance to review the results and provide their own input on the final product. | The final debrief with the external reviewers was scheduled for July 22. Once this information is received the new HR Director will complete the Functional Area Review and close the loop on goals and priorities for the department. | Gina Weaver | |||||||||
| 2020/2021 | Finance and Operations/CFO | Office of CFO | SP 3 – Diversity and Inclusive Excellence, SP 4 – Fiscal Operational and Infrastructure Sustainability | 3.5 – Enhance the cultural awareness, skills, and competencies of employees. | CFO-FY21-01 | Accessibility | By 8/31/21 as a result of research, training, and collaboration, the Office of Finance & Operations will have taken significant steps toward achieving accessibility compliance. This includes making our digital materials accessible (PDFs, forms, web content), including accessibility compliance requirements in our purchase procedures and procurement efforts, and working with our Electronic and Information Technology (EIT) group to form and implement the College’s Accessibility Plan. Progress will be evidenced in our compliant digital content and in EIT updates. | In Progress – On Schedule | Patti has begun research, training, and efforts to make PDF forms accessible. Our EIT group held its first meeting 12/3/20 to review the Plan, and our CIO plans to submit it to SUNY by end of year. | In addition to self-directed research, Patti has registered for the Accessibility Stars program in Blackboard. She continues to use Accessibility Checking features in MS Word and Adobe Acrobat during document and form development. Compliance with WCAG standards will be included in future RFP requirements. | The College EIT group met in April and May to refine our plan summary and project progress. We discussed drafting a new College procedure, incorporating accessibility into all new job descriptions and employee handbooks, and educating employees at PAD workshops. Patti is researching draft accessibility language for RFPs and working with the Communication Tools team (a subcommittee of Administrative Assessment) to better understand necessary website improvements. | The College Information and Electronic Technology (EIT) group meets regularly to form and implement the SUNY-mandated Accessibility Plan. Discussions include procedure development, procurement impacts, and communication and education plans such as PAD workshops and Accessibility Stars training available through myGCC. Accessibility will be incorporated into new position descriptions, and a future website re-design could help us achieve accessibility goals. | Patti Furness | |||||||
| 2020/2021 | Student and Enrollment Services | Access and Accommodations – Disabilities | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 3 – Diversity and Inclusive Excellence, SP 4 – Fiscal Operational and Infrastructure Sustainability, SP 5 – Campus and Community Engagement | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. 3.1 – Increase recruitment, retention, and completion of underrepresented student populations., 3.4 – Increase employment and retention of underrepresented populations. 4.1 – Pursue opportunities to increase sources of revenue., 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | A&A – 2021 – 1 | Access & Accommodations 1 | By August 1, 2021, 100% of students with accommodations will be able to utilize electronic means to communicate their accommodations needs to their faculty members. This will be accomplished through A&A staff continuing to inform, educate and train A&A students on technology and its use in the accommodation process. | Completed | At this time, 90% of students are able to successfully utilize our online notification system. | At this time, 90% of students are able to successfully utilize our online notification system. We have also revised our forms to assist with making them more accessible and easier to fill out remotely. | At this time, over 90% of students are able to successfully utilize our online notification system. Our revised form (Microsoft fillable doc) allows students to complete the form without printing which has increased our turnaround time in processing requests. | As of July 20, 2021, 90% of student communications related to Access & Accommodations is electronic. We find that we continue to encounter students who lack technology and/or technology skills to engage in our processes via electronic means. In assisting those students going forward, we work individually with those students to increase their skills with technology. We also partner with the Learning Center to provide students with additional assistance in learning to utilize technology. | Monica Romeo | |||||||
| 2020/2021 | Student and Enrollment Services | Admissions | SP 3 – Diversity and Inclusive Excellence, SP 4 – Fiscal Operational and Infrastructure Sustainability | 3.1 – Increase recruitment, retention, and completion of underrepresented student populations. | Admissions 2020-2021Goal #1 | Nursing Recruitment | By Spring 2021 and Fall 2021, as a result of increased outreach to high school students, school counselors, new and currently enrolled health studies students, and collaboration with SSC and ACE Health Academies, the GCC traditional nursing program will see a minimum of 150 applicants (more than 2x the number of seats in the program) with all 10 high school seats filled and at least 70% of the applicants WILL be qualified for acceptance into the program as documented by enrollment reports. | Completed | Attached is the Nursing applicant cumulative data excel spread sheet used when Ms. Susan Ryan and I were formulating our POA goal. Spring 2021 data is added and Fall 2021 data has been updated as of today. The updated information is highlighted. Regarding the Application #’s for Fall 2021 could change and most likely will change. For example: 1) Ms. Ryan might find additional applicants in the datafile received from Computer Services; 2) There could be HS and/or Brockport Pathway applicants counted among the regular applications that will need to be pulled out and numbers will be adjusted; and 3) we will allow LPN to RN applicants who were notified on 2/1 that although eligible, their applications were not competitive enough for advanced placement, to apply to the traditional program until 2/15. | https://gccplanning.com/frm_file/aWQ6MTM3N3xmaWxlbmFtZTpOdXJzaW5nLUN1bXVsYXRpdmUtRGF0YS54bHN4 | Please refer to updated cumulative nursing data excel file. | https://gccplanning.com/frm_file/aWQ6MTYxNnxmaWxlbmFtZTpOdXJzaW5nLUN1bXVsYXRpdmUtRGF0YS1hcy1vZi01LTE5LTIxLnhsc3g= | It was a banner year for GCC’s nursing program. Both Spring and Fall 2021 saw over 150 applicants (Spring 154/Fall 181) for the traditional nursing program an increase in applicants of 22% and 40% respectively. Both semesters documented at least 70% of the applicants were qualified for acceptance into the program. (Spring 77%/Fall 72%) The number of interested and eligible high school students continued to grow, resulting in difficult admissions decisions and parent conversations for the 10 coveted spots. Noteworthy are the number of students Brockport ended up accepting off their WL, ensuing a lower number of Pathway students. | Lindsay Gerhardt | ||||||
| 2020/2021 | Student and Enrollment Services | Admissions | SP 3 – Diversity and Inclusive Excellence, SP 4 – Fiscal Operational and Infrastructure Sustainability | 3.1 – Increase recruitment, retention, and completion of underrepresented student populations. | Admissions 2020-2021 Goal #2 | Student Recruitment | By June 2021, as a result of virtual outreach and campus center collaboration, 100% of GLOW area high schools, as well as feeder adjacent and NYC feeder high schools, will be contacted about hosting a virtual or in-person presentation and/or instant admission event for their high school as documented by the shared Google sheet. | Completed | Link to Google sheet located in Additional Comments/Notes. | While the Spring semester typically focuses on registration events in the high schools, additional efforts were made to connect with school counselors to share campus updates, provide support to students and generate additional applications to the College through instant admission events. As noted by the Google sheet, counselors were able to schedule a handful of additional appointments with some being in-person. | In-person Instant Admission Days typically generate hundreds of new student applications. With the creation of a High School Visit webpage, registration form and partnering with our campus center colleagues to cover GLOW, we did our best to replicate fall travel and Instant Decision events virtually. This May, GCC partnered with our SUNY Community College colleagues to host an online Instant Decision Week targeting prospects and recruits without an application. While the number of instant admission applications is significantly less than previous years, our efforts resulted in 95 applications, 94 accepts and 1 withdrawal. We successfully connected with ALL our GLOW and a number of adjacent and NYC counselors through Zoom presentations, joining counselor association meetings, phone calls, emails, RAC & WNY Campus Updates, and counselor newsletters, which included the “What’s New” Fall Counselor publication, as a reminder that we are HERE to support their students. | Google Sheet Link – https://docs.google.com/spreadsheets/d/1aquOSVQuy91dm6BU6K-yR8DLMGHPnmlAumtxFPWxNr0/edit?usp=sharing | Lindsay Gerhardt | |||||||
| 2020/2021 | Student and Enrollment Services | Admissions | SP 3 – Diversity and Inclusive Excellence, SP 4 – Fiscal Operational and Infrastructure Sustainability | 3.1 – Increase recruitment, retention, and completion of underrepresented student populations. | Admissions 2020-2021 Goal #3 | Recruitment Events | By June 2021, as a result of COVID, Admissions will host and market a minimum of 15-20 virtual events each semester that will attempt to recruit at least 40-50 new students to “visit” and learn more about GCC as documented by aggregated data. | Completed | Fall 2020 Travel/Event Report: | Spring 2021 Travel/Event Report: Summary (Total Recruits: 887/Recruits to applicants: 192) | The 2020-2021 academic year was atypical. With high schools closed to outside visitors, the Admissions Team pivoted to virtual recruitment throughout the entire year and added a creative in-person drive-thru event this spring. Not being able to utilize our NYC Regional and hosting the NYC Bus Trip resulted in lower application numbers from NYC compared to previous years. Similarly, we a saw a significant decline in the number of Instant Admit Day applications compared to years past. While new student applications for fall 2021 remain down approx. 400, our yield efforts are currently resulting in a 19% increase in new student registrations compared to fall 2020. Between all the scheduled virtual HS visits, information sessions (restricted majors, domestic and international), college fairs, counselor events, open houses, major exploration days, accepted student days, and more, Admissions hosted well over the goal of 20 virtual events each semester and captured over 3000 new recruits. | Lindsay Gerhardt | ||||||||
| 2020/2021 | Student and Enrollment Services | Athletics | SP 1 – Student Support and Success, SP 4 – Fiscal Operational and Infrastructure Sustainability | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support. | Athletics-2020-POA Goal #1 | Athletics Retention Rates | As a result of increased academic and athletic monitoring the athletic department will look to retain 60 percent of their student athletes for next fall. | In Progress – On Schedule | Continuing | Continuing | Continuing | Kristen Schuth | ||||||||
| 2020/2021 | Student and Enrollment Services | Athletics | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness., 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | Athletics-2020-POA Goal #2 | Social Media Platform | As a result of increased collaboration with Media Services and Marcom we will increase our followers on social media by 10%. | In Progress – On Schedule | Continuing | Continuing – 29 new followers for Twitter, 77 new followers for Instagram. | Continuing – 45 new followers for Twitter, 113 new followers for Instagram (this one met the goal). | The athletic department continues to grow their social media accounts by collaborating with Marcom and Media Services to have Media Days for the student athletes. Current numbers – Twitter – 1,747 & Instagram 1,156 | Kristen Schuth | |||||||
| 2020/2021 | Student and Enrollment Services | Athletics | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support. | Athletics-2020-POA Goal #3 | Progress Reporting | Athletics progress reporting is now completely online and the department will look to increase the faculty responses to 70% by the end of the spring 2021 semester. | Completed | Continuing | We are still working to reach the 70% of Faculty. | This goal was not met by the athletic department. We had only 50% of the faculty respond to all of the progress reporting. Many of which are full time faculty. This goal will be continued next year to see if when we are back on our campus fully makes a difference. | Athletics will continue to do the progress reporting by hand for future semesters. We have a better response rate. | Kristen Schuth | |||||||
| 2020/2021 | Student and Enrollment Services | Career Services | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 3 – Diversity and Inclusive Excellence, SP 5 – Campus and Community Engagement | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 2.4 – Expand student opportunities to apply learning beyond the classroom environment (e.g. internships, community service, cooperative learning, etc.), 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. 3.1 – Increase recruitment, retention, and completion of underrepresented student populations., 3.2 – Create opportunities to help students develop competencies associated with equity, diversity, and inclusion within courses, certificates, and/or degree programs., 3.3 – Expand co-curricular and student life opportunities that will foster interactions to help students develop competencies associated with diversity, inclusion, global citizenship, social justice, equity, and community fairness. 5.4 – Enrich the local workforce by increasing collaboration with key employment sectors and offering programs to address gaps in the employment skills throughout the community. | 1 | Purple Briefcase Participation | By 6/30/2021, as a result of intentional, targeted, and consistent outreach; an increase of 20% of new student Purple Briefcase accounts will be created as documented by the total number of new student Purple Briefcase accounts. | In Progress – On Schedule | Over the course of the fall semester, intentional outreach for Purple Briefcase was conducted by Career Services. The outreach included six classroom visits held via Zoom in which the benefits of PB were shared and instructions for joining were given. Information about PB was also shared during “What’s Next Wednesdays” in conjunction with Transfer Services. Prospective students were also exposed to PB during open houses and targeted outreach to specific majors. Resident Assistants were educated about PB, and encouraged to join and share with their residents. Additionally, a Career Services Intern created a promotional video that was sent to advisors, faculty and staff and general studies students. The intentional outreach led to an increase in Purple Briefcase account creation from 77 accounts on 7/1/20 to 154 accounts after the fall semester. | During the spring 2021 semester, intentional outreach regarding Purple Briefcase continued. During the spring semester, 4 classroom workshops were held via Zoom. In addition, outreach continued at Open Houses, Accepted Student Days, during Virtual Registration sessions, individual appointments and also “What’s Next Wednesdays”. Additionally, two videos were created to share with online/hyflex students in which PB was advertised. Since the data collected in the fall semester, an additional 39 students created a PB account bringing to a total of 193 new accounts created from 7/1/20-6/30/21. | Purple Briefcase (PB) is a career services platform that is useful to students, faculty, staff, alumni, and area businesses. In recent years there has been a decline in the participation in PB in regard to new accounts created. The goal that was set: by 6/30/2021 as a result of intentional, targeted, and consistent outreach; an increase of 20% of new student Purple Briefcase accounts will be created as documented by the total number of new student Purple Briefcase accounts in comparison to the previous year. The total number of new accounts created during the 19-20 academic year was 254 accounts and 193 during the 20-21 academic year. The goal of a 20% increase was not obtained and instead there was a 24% decrease in the number of accounts created. The 20-21 academic year was faced with a world wide pandemic that contributed to a decline in enrollment and consistent and intentional outreach was unable to be provided due to limited staffing and the focus on enrollment. | Carrie Sputore | ||||||||
| 2020/2021 | Student and Enrollment Services | Child Care Center | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career. | CC-2020-21-POA 2 | Enrollment Retention | By August 2021, as a result of continuing to enhance and maintain the college’s excellent reputation in child care, and supporting students to achieve their goals the GCCA child care center will retain 100% of currently enrolled children from the start of the 2020 school year, as documented by attendance records and financial reports. | In Progress – On Schedule | -The Child Care Center had an increase of enrollment for the spring 2021 semester, but the center did have three families withdraw from the center. | GCCA Childcare Center ended the Spring 2021 semester at a 90% enrollment capacity. The center successfully recovered enrollment from the COVID-19 pandemic. | The child care center was successful with achieving the goal of enrollment retention. Enrollment was quickly recovered from the Covid-19 pandemic, as well as retaining enrollment from students, faculty/staff and community members of GCC. Families re-enrolled for each semester, including summer sessions. Retention of families will continue into the Fall 2021 semester. This goal was met due to the ongoing reputation of the GCCA Child Care center in the community, matched with an outstanding Covid-19 reopening plan in place. The center took this opportunity to look at the re-opening like a new school launch, and it proved to be successful ending the Spring Semester at 90% capacity with long-gevity families of GCCA Child Care Center. | Kayleen McEwan | ||||||||
| 2020/2021 | Student and Enrollment Services | Child Care Center | SP 1 – Student Support and Success, SP 4 – Fiscal Operational and Infrastructure Sustainability | 1.1 – Support students in their development and achievement of individual educational goals. 4.1 – Pursue opportunities to increase sources of revenue., 4.2 – Continue offering competitive tuition and fee rates within the Western New York region and beyond | CC-2020-21-POA 1 | Recover Enrollment from COVID-19 Pandemic | By August 2021, as a result of collaboration with GCC student services, financial aid offices, and increasing marketing efforts the child care center will increase enrollment by 1% from the 2020 fall semester. These increased efforts are due to the decrease in enrollment from COVID-19. The Child Care Center will determine and achieve appropriate enrollments for each age level while seeking to recruit new families. As documented by review of attendance records for each semester, and AR reports to show an increase in tuition billed for the spring semester. | In Progress – On Schedule | -Spring 2021 Semester: The Child Care Center is running at 90% capacity which is an increase of enrollment from the Fall 2020 semester operating at a 68% capacity. | -GCCA Child Care Center closed the Spring 2021 semester exceeding the 1% enrollment increase set for the 2020/2021 academic year. Enrollment was recovered from the Fall 2020 semester, with an increase of private pay tuition from community members. | The COVID-19 pandemic really challenged the child care center when reopening after a 5-month closure. It was important to have clear strategic plan that included heightened communication about operating and sanitation procedures. Maintaining a healthy and safe center following health guidelines from OCFS and CDC was made top priority. Next strategy to rebuilding enrollment was marketing to community members and essential workers once we learned students would be remote. This also meant marketing to students taking online classes that the child care center was still open for business even with campus restrictions. We started the Fall 2020 semester at less than half enrollment capacity. After one semester we rebuilt the enrollment to 90% full capacity for the Spring 2021 semester. We were successful recovering enrollment due to how we communicated to parents, the long-tenure of our teachers, and zero Covid cases was the differentiation with competitors, when parents selected child care. | Kayleen McEwan | ||||||||
| 2020/2021 | Student and Enrollment Services | Child Care Center | SP 2 – Teaching and Learning | 2.1 – Develop an inclusive teaching and learning-centered environment that fosters student success and attainment of Institutional Learning Outcomes., 2.2 – Support faculty and staff development toward creating an environment of pedagogical and andragogical excellence. | CC-2020-21-POA 3 | Staff Retention | By August 2021, as a result of implementing additional professional development opportunities, as well as rewarding staff with benefits that include PTO, sick leave, and bonus opportunities will retain 100% of the quality staff members within the child care center. The outcome from these efforts will retain all nine employees through the 2020-21 school year. The Child Care center will retain high quality longevity staff members that will continue to enhance and maintain the college’s excellent reputation in child care, and supporting students to achieve their goals. Retaining 100% of the Child Care staff will be documented by proof of payroll reports and decreased onboarding costs. | In Progress – On Schedule | *As of 2/3/2021 the child care center has retained all longevity teaching staff including the office manager and substitute teacher from the start of the Fall 2020 semester. | The GCCA Child Care Center successfully retained 100% of the child care staff. The child care center continues to employ and retain high quality longevity teachers. | •The GCCA Child Care Center was successful in identifying and creating the necessary conditions wherein employees were engaged and stayed during the face of adversity during the COVID-19 Pandemic and change in management. | Kayleen McEwan | ||||||||
| 2020/2021 | Student and Enrollment Services | College Counseling Services | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 3 – Diversity and Inclusive Excellence, SP 4 – Fiscal Operational and Infrastructure Sustainability, SP 5 – Campus and Community Engagement | 1.2 – Support student progress rates at all segments of the college career. 2.4 – Expand student opportunities to apply learning beyond the classroom environment (e.g. internships, community service, cooperative learning, etc.) 3.1 – Increase recruitment, retention, and completion of underrepresented student populations., 3.3 – Expand co-curricular and student life opportunities that will foster interactions to help students develop competencies associated with diversity, inclusion, global citizenship, social justice, equity, and community fairness., 3.4 – Increase employment and retention of underrepresented populations. 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | CS 2020-2021 #1 | Counseling Services POA 1 | By August 1, 2021, Counseling Services will increase student participation in counseling, in the remote environment up to 75%. This will be accomplished by increasing electronic communication and continuing to promote the use of TAO with our students. | In Progress – On Schedule | At this time, students are 100% utilizing the remote environment to engage in counseling. Approximately 25 students consistently engage in the counseling process via zoom, with our counselor. | At this time, students are 100% utilizing the remote environment to engage in counseling. We have had two walk-in crisis appointments, for which we have utilized C201 to social distance to assist the student in the moment, with the crisis. We also have two students who do not have a private space to hold their zoom sessions so they utilize C201 to engage in the counseling process. The conference room is sanitized by staff after these appointments. We continue to promote the use of TAO by our students to engage them in multiple modes to increase comfort in the remote environment. | Students remain completely remote in their interaction with counseling services – except in walk-in crisis situations. We also added a remote graduate counseling intern who completed all student interactions, as well as meetings and paperwork in the remote environment. We continue to promote the use of TAO by our students to engage them in multiple modes to increase comfort in the remote environment. | As of July 20, 2021, 100% of counseling appointments occur in the remote environment. Students are able to regularly utilize technology to request appointments and participate in wellness/counseling services. Going forward, we are developing ways to engage in a combined service model that utilizes both remote and in person experiences in wellness and mental health for our students. We continue to promote the use of TAO to support our students during times when college staff are unavailable, as well as to continue their journey of growth and development. | Monica Romeo | |||||||
| 2020/2021 | Student and Enrollment Services | College Village | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 3 – Diversity and Inclusive Excellence, SP 5 – Campus and Community Engagement | 1.1 – Support students in their development and achievement of individual educational goals. 2.4 – Expand student opportunities to apply learning beyond the classroom environment (e.g. internships, community service, cooperative learning, etc.), 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. 3.1 – Increase recruitment, retention, and completion of underrepresented student populations., 3.2 – Create opportunities to help students develop competencies associated with equity, diversity, and inclusion within courses, certificates, and/or degree programs., 3.3 – Expand co-curricular and student life opportunities that will foster interactions to help students develop competencies associated with diversity, inclusion, global citizenship, social justice, equity, and community fairness. 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | SPS-2021-#1 | College Village Goal 1 | Utilize RA’s to manage lock-out’s for students to help alleviate pressure from College Village Safety. | In Progress – On Schedule | Currently, Resident Assistants have not started with the lockout process because the College Village Transition Team is reviewing the security aspect of students having master keys. Items such as sequence locks are being priced to see if they are a feasible safety option. | After further consideration and financial constraints, the lock boxes have not been purchased. In addition, it was decided that RA”s are currently working their required hours and should not take over the lock-out’s at this time. | Discussions continue regarding Safety duties and RA duties. | The idea of Resident Assistant’s holding master keys to address lock-out’s will continue to be discussed. | Tanya Lane-Martin | |||||||
| 2020/2021 | Student and Enrollment Services | College Village | SP 4 – Fiscal Operational and Infrastructure Sustainability, SP 5 – Campus and Community Engagement | 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners., 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals., 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | SPS-2021-#2 | College Village Goal 2 | Currently, there are three different fire alarm companies monitoring and inspecting the 12 buildings in College Village. By reducing the number of contracts to one, the College will have the ability to monitor the location of an alarm and save funds. By 05/31/2021, as a result of reviewing three different fire alarm monitoring system proposals, one fire alarm company will be selected for College Village as documented by the reduction in fire alarm contracts. | In Progress – On Schedule | Currently, the College Village Transition team is reviewing alarm contracts from Casco, Amherst Alarm and Sonitrol. The team has reviewed the various service provided and are talking about essential services at this time. | Contracts were reviewed by several parties and the decision was to go with Sonitrol. Tanya Lane-Martin completed the contracts with Sonitrol. Maintenance orders have been put in place to make sure to bring all controls up to code. | College Village is currently using Sonitrol for all the fire alarm needs. Maintenance work has been completed in order to get the systems up to code. | In summary, College Village saved money and combined all fire alarm services to exceed the fire safety guidelines. The number of fire alarms where fire trucks arrive at College Village has been reduced by 75%. | Tanya Lane-Martin | |||||||
| 2020/2021 | Student and Enrollment Services | Conduct/Dean of Students | SP 5 – Campus and Community Engagement | 5.1 – Broaden and refine communication channels to promote institutional transparency, collaboration, and effectiveness., 5.3 – Support the emotional, physical, and social wellness of our students, faculty and staff. | Dean of Students 2020-2021POA1 | Title IX Intake Process | By May 31, 2021, as a result of updating and revising Title IX intake forms and old Title IX documents, the Dean of Students Office and Human Resources Office will demonstrate full compliance with the new federal regulations, including additional training for staff members. This will be documented by collaboration with the New York State Student Conduct Institute. | Completed | New Title IX intake forms for Reporting Individuals and Accused Individuals have been developed. GCC resources for Title IX have been updated (see additional files). | https://gccplanning.com/frm_file/aWQ6MTM2NXxmaWxlbmFtZTpUaXRsZS1JWC1pbnRha2UtZm9ybS05LTE2LTIwMjAuZG9jeA==, https://gccplanning.com/frm_file/aWQ6MTM2NnxmaWxlbmFtZTpHQ0MtUmVzb3VyY2VzLWZvci1UaXRsZS1JWC05LTE0LTIwMjAuZG9jeA== | Identification of staff who may be trained in Title IX or who could be is taking place. A list of these employees (attached) has been developed in an Excel spreadsheet, and a plan for moving forward is being developed. | https://gccplanning.com/frm_file/aWQ6MTM2OHxmaWxlbmFtZTpUaXRsZS1JWC1UcmFpbmluZy1saXN0LTAwMi0xLnhsc3g= | Title IX training is being offered to interested staff members, and has initiated preparation of custom-made GCC Title IX training through SPARC (Sexual and Interpersonal Violence Prevention and Response Course). The GCC Conduct office (Dean of Students) has been working with the Student Conduct Institute (SCI) to remain vigilant in remaining current with training. We will begin working with the new GCC Title IX Coordinator, who has just been hired in the Human Resources Office, and help him get up to speed. We expect to see new guidelines with the Biden administration, and will continue to keep up with regulations and mandates. | We are on track with this goal, yet we will need to work more closely with Larry Mancuso, the new Title IX Coordinator, in the coming months to review all our processes. He was just recently hired, and has minimal Title IX training. In addition, the new federal government is reviewing what is in place with question of whether more changes will soon be coming. We will continue to remain current. | Larry Mancuso resigned from the college in February 2022, so this goal will need to be set aside until a new Title IX Coordinator is hired. | Patricia Chaya | ||||
| 2020/2021 | Student and Enrollment Services | Conduct/Dean of Students | SP 1 – Student Support and Success | 1.2 – Support student progress rates at all segments of the college career. | Dean of Students 2020-2021POA2 | Providing Improved Services to Students | By May 31, 2021 as a result of initiating and facilitating monthly meetings with employees representing the GCC offices of Foundation, Buildings and Grounds (Maintenance), Campus Safety, Dean of Students and College Village, five representative staff members will be integrated into a seamless, streamlined collaborative process for servicing GCC residential students. On a quarterly basis, interviews will take place and will be documented regarding staff members’ perceptions of improvements and challenges for our students. | Completed | Meetings are taking place on a weekly basis with Tanya Lane-Martin (College Village – CV), Steve Wise and Mike Donalty (Campus Safety), and Levi Olsen (Buildings and Grounds), It is realized that these meetings mainly are spent documenting challenges and prioritizing the workload along with costs. | We have expanded the group and are meeting monthly with additional staff members: VP Dr. Shelitha Williams, VP Mr. Bill Emm,VP Mr. Justin Johnston, and CV Accountant Tina Curtis. Informal interviews are being completed with all employees who participate in the meetings, and ideas for improvements are being prioritized. | Significant progress has been made in the area of “division of labor” between all the key offices who are working with College Village. Banner for Housing is being developed, GCC is open to combined billing, Campus Safety has done more hiring in anticipation for more students this fall, Buildings and Grounds have added a half-time supervisor specifically to oversee College Village needs with a plan for summer work and a plan is in place to bill students for the new mandatory meal plan. Mary-Clare Tasber has been hired as the new Director, and this goal will continue to be evolving in its improvements. | This particular goal is still a work in progress, yet significant headway has been made throughout the year. The feedback received from participants was that they all want to keep meeting monthly, as our time together provided invaluable information and discussions that would not have happened otherwise. More collaboration can only be helpful, I would like to continue seeing the group work on expanding this goal in the coming year. | Patricia Chaya | |||||||
| 2020/2021 | Student and Enrollment Services | Financial Aid | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | FAO-2020-21-POA1 | Virtual Financial Aid High School Outreach | By July 2, 2021, as a result of targeted outreach to school counselors in the GLOW regions, 100 students and/or families will participate in a virtual financial aid “high school” night presentation as documented in registrations in Zoom presentations. | Completed | The Financial Aid Office participated in three virtual presentations. Two of them were newly created events that specifically targeted schools in the GLOW region. These were intended to replace the traditional “financial aid night” presentations. Ironically, the Financial Aid Office was planning of moving to a virtual presentation prior to Covid 19- in an effort to reduce costs and time commitment. These events had 75 participants. | The Financial Aid Office participated in three New Student programs sponsored by Admissions/SSC. Each program had an average of 15 students/family members. Financial Aid gave a brief presentation about the aid process, followed by a Q & A session. | This goal has been met. Prior to the pandemic, the Financial Aid Office was exploring ways to minimize costs (i.e. travel and compensatory time) by reducing the number of “high school nights” presentations that we have historically done. We had considered doing a few online presentations to allow for many in the GLOW region to participate, in lieu of doing 15-20 separate presentations. We originally feared that schools would still want their own presentation, yet due to the pandemic, the online option worked well. Staff earned a minimal amount of compensatory time and there were no travel costs. | Joseph Bailey | ||||||||
| 2020/2021 | Student and Enrollment Services | Financial Aid | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | FAO-2020-21-POA2 | Counseling staff virtual professional training. | By 07/02/2021, as a result of training by the counseling staff, participation in a minimum of three NASFAA, NYSFAAA and/or SUNYFAP webinars will be completed as documented with certificates of completion. | Completed | The entire counseling staff has already participated in two NASFAA webinars – The 2021-21 FAFSA and 2021-22 Verification. | All professional staff members have attended at least 3 NYSFAAA, NASFAA, SUNYFAP and SUNY webinars. The topics have included CARES Act funding, NYS aid program updates, Return of Title IV programs, SAP updates, Federal Updates. | We were able to successfully complete this goal of Professional Training for staff members. The College’s financial support of the Financial Aid Office professional memberships (NASFAA, NYSFAAA, SUNFAP) allowed for training at no additional cost. This was extremely helpful this year due to the pandemic(CARES Funding, Modifications to Department of Education Requirements, etc.). | Joseph Bailey | ||||||||
| 2020/2021 | Student and Enrollment Services | Health Services | SP 1 – Student Support and Success, SP 4 – Fiscal Operational and Infrastructure Sustainability | 1.2 – Support student progress rates at all segments of the college career. 4.3 – Act as good stewards of college resources and maintain accountability to stakeholders and partners. | SHS – 2021 – 1 | Health Services 1 | By August 1, 2021, Student Health will have achieved 100% immunization compliance for Fall 2020 and will have achieved 100% immunization compliance for Spring 2021. | In Progress – On Schedule | For our October 2020 report to NYS, we had 20 students out of compliance with NYS immunization requirements. Barriers to achieving 100% compliance include staffing, students’ phone numbers that no longer work, students not responding to emails sent to them regarding their missing immunizations, students refusing to comply. | For the Spring 2021 semester, there were 100 students out of compliance with NYS immunization requirements on day 1 of the semester. Holds were placed on all student accounts with missing immunization info. General, mass emails were sent out on that day, informing students of their missing information and how to obtain help in rectifying their account. Students continue to receive email reminders. Success Coaches are reminding students to check their GCC email and their myGCC to view information regarding missing immunizations. | As of this date, we have 30 students out of compliance with NYS immunization requirements. Holds remain on student accounts until students demonstrate compliance. Individualized emails continue to be sent to students to remind them of their compliance status. Students remain unable to register for Fall courses until their immunization requirements are met. | While we did not meet our goal of 100% immunization compliance, we were very close to meeting our goal. We were only 30 students short of reaching our goal. We are looking at strengthening our processes for the upcoming Fall 2021 semester with the potential of adding COVID 19 vaccination compliance to our tasks. | Monica Romeo | |||||||
| 2020/2021 | Student and Enrollment Services | Student Engagement & Inclusion | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 4 – Fiscal Operational and Infrastructure Sustainability | 1.1 – Support students in their development and achievement of individual educational goals. 2.4 – Expand student opportunities to apply learning beyond the classroom environment (e.g. internships, community service, cooperative learning, etc.) 4.5 – Align and execute all institutional master plans (facilities, technology, etc.) in conjunction with the College’s Strategic Plan. | SEI-2020/2021-Goal 1 | Goal 1: Reconceptualizing Student Engagement | Brand the SEI office with reconceptualized engagement philosophy, logo, technologies and services that will increase involvement on campus. Through new branding, there will be 40% more students attending the various activities the SEI office puts on. | In Progress – On Schedule | The FAR and my dissertation will guide this POA goal. At the moment, a logo has been finalized for the SEI office. The logo will not be released until a marketing campaign is developed. A marketing campaign will be developed in the Spring semester and executed in the Fall 2021 semester. | At the moment, a logo has been finalized for the SEI office. We plan to have a marketing campaign around the logo/office revitalization that will be executed in the Fall 2021 semester. | Kristen Schuth | |||||||||
| 2020/2021 | Student and Enrollment Services | Student Engagement & Inclusion | SP 3 – Diversity and Inclusive Excellence | 3.2 – Create opportunities to help students develop competencies associated with equity, diversity, and inclusion within courses, certificates, and/or degree programs., 3.3 – Expand co-curricular and student life opportunities that will foster interactions to help students develop competencies associated with diversity, inclusion, global citizenship, social justice, equity, and community fairness. | SEI-2020/2021-Goal 2 | Goal 2: Increasing DEI and Cultural Competencies | Develop 10 different opportunities (i.e., programs/activities/events/curriculum/positions) that develop diversity, equity, inclusion, social justice, and cultural competencies. Have an increase of 50% of student attend these activities. | In Progress – On Schedule | From the time of submitting POA goals to now, 16 DEI and Social Justice opportunities have been developed. This includes the following: | There were 16 DEI and Social Justice opportunities that were developed. These included the following: | Kristen Schuth | |||||||||
| 2020/2021 | Student and Enrollment Services | Student Engagement & Inclusion | SP 1 – Student Support and Success | 1.1 – Support students in their development and achievement of individual educational goals. | SEI-2020/2021-Goal 3 | Goal 3: Increasing LCP Participation | Goal 3: Register 40 students into the Leadership Certificate Program. Goal 3a: 50% of participants (or 20 participants) complete one of the two tracks. Goal 3b: 20% of participants (or 8 participants) complete both tracks. | In Progress – On Schedule | At this moment, there are 28 students enrolled into the LCP. Assignments are coming in; however, many students are not active on LCP. Three students have reached out in hopes of extending the LCP course into the summer. The summer will allow them to focus on LCP as they would have less or no classes interfering. A decision about summer extension is pending. | Kristen Schuth | ||||||||||
| 2020/2021 | Student and Enrollment Services | Student Engagement & Inclusion | SP 4 – Fiscal Operational and Infrastructure Sustainability | 4.4 – Develop and implement strategic initiatives in support of economically, socially, and environmentally sustainable goals. | SEI-2020/2021-Goal 4 | Goal 4: Budget | Goal 4: Save 15% of the SEI overall budget (approximately $35,000). | In Progress – On Schedule | At this moment, the SEI office has only spent about 12-13% of the overall budget. Large projects and events are underway (i.e., SUNY Concert, Mosaic Project, Guest Speakers, Commencement, etc.) that will utilize a large amount of monetary capital. Though this may be the case, we are still projected to save 30-40% of our budget. The funds are being proposed to be used for hiring new staff for the 2021-2022 academic year. | The SE&I Office was able to save more than 15% of their budget this year. This enable to office to purchase items for the future programs for the SE&I office as well as the residence halls. Money was also allocated for the Esports renovation and the playground for the daycare. | Kristen Schuth | |||||||||
| 2020/2021 | Student and Enrollment Services | Student Success Center | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 3 – Diversity and Inclusive Excellence | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. 3.1 – Increase recruitment, retention, and completion of underrepresented student populations. | 1 | Enrollment and Retention Checklist Communication | By Fall 2021, as a result of Accepted Student Checklist email communication, 75% of accepted students will be informed about all of the necessary enrollment services steps to successfully enroll and be prepared for the fall semester. | In Progress – On Schedule | A Student Success Center communication plan is being developed for newly accepted students to consistently communicate relevant information to the respective populations. A physical “Next Steps” letter has been created as part of the communication funnel. The letter includes information about how to access the Accepted Student Checklist, the link to the SSCoaches and Campus Center Associates, how to access the SSC event page, and also the academic calendar. The letter will automatically generate and print two weeks after the acceptance letter print date. Two weeks following the “Next Steps” print date, an Accepted Student Checklist email will be sent to students via Constant Contact. | In working with Computer Services, the Next Steps physical letter automatic generation was completed in March of 2021. The automatic generation and print capability of this letter assures that every student who was printed an Admissions Acceptance letter will now be sent a Next Steps Letter two weeks after being sent the acceptance letter. To ensure that students continue to receive communication regarding their next enrollment steps, the Accepted Student Checklist is sent via email to students two weeks after the Next Steps Letter is sent by mail. As of July 21, 2021, 2,285 students have been sent the Accepted Student Checklist via Constant Contact with an average of 65% open rate. | Consistent communication to students regarding their next steps for enrollment is important in informing students of how-to set-up their password, meet with their coach/advisor, register for classes, complete their financial aid, pay their bill, and be prepared for the start of the semester. The communication plan that has been created and put in place by Student Success is ensuring this information is reaching the accepted student population. As a result of the new communication including mail and email efforts, to date 100% of accepted students for fall have been sent a letter and email about the necessary enrollment steps. Data collected from Constant Contact shows that 65% of the students sent the checklist opened the document, which is 10% less than the original goal. The document served and continues to serve as a resource for the 65% of students who opened the checklist via email. | Carrie Sputore | ||||||||
| 2020/2021 | Student and Enrollment Services | Student Success Center | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 3 – Diversity and Inclusive Excellence | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.4 – Improve successful outcomes (completion, transfer, and/or employment) for fulltime and part time cohorts. 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. 3.1 – Increase recruitment, retention, and completion of underrepresented student populations. | 2 | Password Set Up and Reset Video | By Fall 2021, as a result of the creation and communication of the Password Set Up and Reset video, a reduction of 30% of Helpdesk password assistance requests will be seen as documented by the total number of HelpDesk password assistance requests submitted. | In Progress – On Schedule | The Password Set-up and Reset video was created early last fall to assist students in helping them gain access to myGCC and registering for classes. The video was embedded in the SSC webpage as well as the Accepted Student Checklist, Continuing Student Checklist, Non-matriculated student checklist, email responses and out of office responses. In addition, the video was used throughout the campus community by various departments. | https://gccplanning.com/frm_file/aWQ6MTQyN3xmaWxlbmFtZTpDb3B5LW9mLUhlbHAtZGVzay10aWNrZXRzLTEyLTE3LTIwLTEueGxzeA== | During the spring 2021 semester a new Password Reset/Set-up video was created by a staff member in Student Success to assist students with the creation or reset of their password. The video was updated using the new link location in myGCC which had previously changed when myGCC was updated. The video was updated on the Accepted Student Checklist, the Student Success Videos and Tutorial webpage, as well as shared across campus. After evaluating data from January to May of 2021, there is a decreasing trend of the number of HelpDesk tickets that were submitted for password reset/assistance as shown in the attached graph. | https://gccplanning.com/frm_file/aWQ6MTc3N3xmaWxlbmFtZTpIZWxwLWRlc2stdGlja2V0cy0wNS0yNy0yMS54bHN4 | For students, setting up or resetting their password for access to their student platform can be one of the most challenging hurdles to getting through the enrollment process. In understanding this as a hurdle for students, Student Success set a goal of decreasing the number of HelpDesk tickets submitted for this reason by 30% through the creation and communication of a video to help students. As miscommunication hindered the use of the video during the fall 2020 semester, the video was developed and disseminated to students during the spring 2021 semester. In comparing data from January to May of 2021 to data collected during the same months during 2018(5%), 2019 (31%), and 2020(45%); a decrease in the percentage of HelpDesk tickets submitted can be seen. The creation and communication of the video certainly contributed to the decrease; however other factors such as a single password reset link and a decrease in enrollment may have also contributed to the findings. | Carrie Sputore | ||||||
| 2020/2021 | Student and Enrollment Services | Testing Center | SP 1 – Student Support and Success, SP 2 – Teaching and Learning, SP 3 – Diversity and Inclusive Excellence, SP 4 – Fiscal Operational and Infrastructure Sustainability | 1.1 – Support students in their development and achievement of individual educational goals., 1.2 – Support student progress rates at all segments of the college career., 1.3 – Support academic progress of students needing developmental support. 2.5 – Expand student learning opportunities that reduce or eliminate time and place restrictions. 3.4 – Increase employment and retention of underrepresented populations. 4.1 – Pursue opportunities to increase sources of revenue. | TS – 2021 – 1 | Testing Center 1 | By August 1, 2021, the Testing plans to increase remote testing services for homeschoolers by 25%. This will be accomplished by working with the ACE program to identify students and their testing needs as they enter the ACE program. | Completed | The testing center is currently completing the majority of their testing in the remote environment. Approximately 75% of all testing is occurring in the remote environment. For placement testing, this number is also 75%. | The Testing Center continues to provide testing opportunities in the remote environment primarily. Over 75% of all placement testing – and also for homeschoolers, occurs in the remote environment. | The Testing Center continues to balance proctoring remotely and in person. At this time, the Testing Center is working individually with each student to determine the most effective proctoring situation for each student. In the majority of cases – over 70% for homeschoolers – students are proctored in the remote environment. | As of July 20, 2021, over 80% of home school students are tested in the remote environment. This has been accomplished through both COVID-19 restrictions and updates to the ATB testing process which allows for students to now be tested remotely. | Monica Romeo |


